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1、,Structured Problem Solving but both can work,The “theres a pony in here somewhere” approach,The structured analytic approach,Potential for rich powerful solutions,Scurry around analyzing tons of data to see if you can find something useful,Get the data,Potential for good (and mixed) solutions,Defin
2、e problem and hypotheses, 2004 Capgemini - All rights reserved,Defining the issue is the first step in the journey to final recommendations,Develop Conclusions and Make Recommendations to Implement,Find Insights,Analyse Data,Gather Data,Form Hypotheses,So what? aha, new thought,What you should do an
3、d how,Define the Issues,What are the questions keeping you awake at night?,Factual information gathered to prove or disprove hypotheses,Analyse what the data tells us,Statements that provide direction and structure for the analysis, 2004 Capgemini - All rights reserved,Hypothesis formation ensures t
4、hat our analysis is focused on our clients problem,Form Hypotheses,Define the Issues,Gather Data,Analyse Data,Find Insights,Develop Conclusions and Make Recommendations to Implement,So what? aha, new thought,What you should do and how,What are the questions keeping you awake at night?,Factual inform
5、ation gathered to prove or disprove hypotheses,Analyse what the data tells us,Statements that provide direction and structure for the analysis, 2004 Capgemini - All rights reserved,Hypotheses are developed in three steps,What are the real strategic issues? What is the impact on the organisation? Wha
6、t are the priorities?,We think . . . It looks like . . . The right answer may be . . . The options could be . . .,We believe this to be true . . . A series of statements, not yet backed by data Based on initial data search or expert opinions,A number of assertions need to be true for a hypothesis to
7、 be valid.,Is there a market for white label insurance products?,Direct channels are growing Retailers have a strong channel and brand There are existing products,Chubb Insurance can access new business by using the brand strength of Tesco resulting Is low cost of acquisition and profitable business
8、,Define the question,Review and Describe Multiple Assertions,Form the hypothesis,1,2,3,A hypothesis should identify not only the issue but also the cause and the impact,Think through these three stages as you create a hypothesis to help you plan out how you will test it: What is the issue? What is t
9、he underlying opportunity? Where is the advantage? What do you think causes the issue? What are the key drivers of the process? What is the impact of the issue? How can we tell there is an opportunity? Why do we care?,“x is an opportunity .”,“due to.”,“resulting in.”,The Structured Problem Solving P
10、rocess covers the life cycle of a consulting engagement,Define the Problem Structure the Problem Develop a Hypothesis Execute the Analysis Develop a Recommendation Create the Communication Deliver Communication Follow Up with Client,Covered in current module,Covered later in the week, 2004 Capgemini
11、 - All rights reserved,The Basics - Problem Solving Approach, 2004 Capgemini - All rights reserved,DEFINE THE PROBLEM,STRUCTURE THE ANALYSIS,FIND THE SOLUTION,Our problem solving approach produces results through answering a simple series of questions,Is there a problem or opportunity? If so where d
12、oes it lie? Why does it exist? What could we do about it? What should we do about it?,Fine, but IWIK H2 do this., 2004 Capgemini - All rights reserved,Source: Barbara Minto, “The Pyramid Principle”.,Always ask: “Are they Mutually Exclusive and Comprehensively Exhaustive (MECE)?”,Logical pyramids are
13、 basic tools for this approach, helping you to define, structure and solve the clients problem,1.Ideas at any level in the pyramid must always be summaries of the ideas grouped below them 2.Ideas in each grouping must always be the same kind of idea, and they must answer the same question implied by
14、 their summary 3.Ideas in each grouping must always be in a logical order:,Main Assertion,Key Line,Deductively or inductively Trace course or time order Divide or structural order (e.g., Sales, Marketing, Manufacturing, etc.) Classify or degree order (e.g., most important, 2nd most important, etc.),
15、 2004 Capgemini - All rights reserved,Logical pyramids increase the effectiveness of problem solving, results delivery and communication,Vertical structure Horizontal structure Key line / narrative,but help ensure thorough analysis,while decreasing complexity,and increasing the power of presentation
16、s,Logical pyramids have simple rules,The effectiveness of our work depends heavily on how compellingly we can argue that the solution we put forward serves the client best,The reasoning we have to apply to come to our solution is complex and difficult to summarize for brief client interactions,To build succinct and compelling presentations of our work, we use logical pyramids as the preferred communication style: Pyramids ma
