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1、Back Office System後檯管理系統,Back Office System,Functions: Systems generally work behind the scenes Designed to automate key business function rather than serve the customer directly,Back Office System,Payroll systems Automate the calculation and payment of wages and salaries Personnel systems Store and
2、 analyze information about employees Accounting systems Automate the process of drawing up periodic financial reports Marketing systems Help analyze the market position f the hotel,Payroll Systems,Calculating payroll can be a complicated and time consuming process Different work hour with different
3、rate Regular work hours ; overtime work hours; shift allowance;bonusesetc Income tax and national insurance charges must be calculated for every employee health insurance deduction has to be made Cumulative period-to-date figures hav eto be stored and periodically reported to the Inland Revenue;,Pay
4、roll Systems,Hospitality industry has several peculiar characteristics which make payroll calculation even more complicated Employees are multi-skilled and work in several departments, each with different hourly wage rates Service charge has to be collected and distributed,Payroll Systems,What compu
5、terized packages can do about the payroll process? Automate the payroll process Reduce the time needed to complete the process Wages are paid frequently, major saving of time (cost) are possible,Payroll Systems,How does the payroll system works? The number of hours are entered into the system from a
6、 time sheet, or Transferred automatically from an electronic device (eg. Time clock) Hotel and catering computer systems can also act as time clock EPOS or PMS can record the log-on and log-off time of each employee, and report the number of hours worked to the payroll system Once the gross wage is
7、known, the amount of tax due can be calculated using data from the employees master file,Payroll Systems,How does the payroll system works? Itemized paylslips, listing all deductions, are then produced automatically by the system; some systems can print personalized pay cheques showing the name and
8、the correct amount due to each employee Some systems allow payment to be made by Bank Giro, which reduce the costs of bank charges and administrative time when use cash or cheques for payroll. Business cost are reduced (one cheque for entire payroll) Employee get paid more quickly,Payroll Systems,Ho
9、w does the payroll system works? From the banks point of view: Bank Giros are time consuming Solution: Paypath or BACS(Bank Automated Clearing System), allow the same data to be taken to the bank on computer disk, where it can be read directly ito the banks computer Less time is needed for processin
10、g the transactions, which is reflected in lower bank charges for the service Solution2: electronic funds transfer (EFT) Eliminates the need to go to the bank. Data can be transferred electronically, and the funds required for payment automatically removed from the firms bank account,Employee Time Sh
11、eet,Employee Master File,Personnel Systems,Because of the links between the payroll and the personnel departments, their computer systems tend to work closely with each other. In some cases, personnel systems incorporate payroll as part of their functions. However, it is more common to have separate
12、 systems because each has its own goals and objectives.,Personnel Systems,Functions: Store a variety of information about each employee Analyzed data in various ways to produce useful information for the personnel manager. Labour scheduling can assist in drawing up staff rosters,Personnel Systems,Co
13、mputerized Labour scheduling system Numbers and skills are entered into system Use mathematical optimization technique to draw up rosters Minimizes labour costs by making as much use as possible of permanent staff and by avoiding overtime Confusion is reduced, as each employee received detailed indi
14、vidually printed report showing where and when he or she is scheduled to work,Personnel Systems,Personnel systems are still relatively uncommon in the hotel and catering industry. Individual hotels or restaurants tend to employ a relatively small number of people, and using a complex computer system
15、 to help manage personnel might therefore be unproductive.,人事薪資管理系統,出勤刷卡作業.人事員工管理.制服領用作業.薪資銀行轉帳作業.現金發放作業.二期薪發放作業.勞健保所得稅作業.年度扣繳憑單作業.離職員工作業.出勤考核作業.排班表作業,Accounting Systems,The traditional, paper-based method of accounting involves recording transactions in three ledgers: a sales ledger, a purchases le
16、dger and a nominal ledger. Because a double-entry system is used to ensure accuracy, entries have to be made in several ledgers to record a single transaction.,Accounting Systems,Computerized package simplify the process by completing each transaction in a single step. All necessary ledger entries are made automatically when the transaction is processed by the accounting system Electronic links to other computer system allow many of the postings to be made automatically.,Accoun
