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1、Introduction to Management and Organizations管理概论,Chapter1,Eleventh edition,Contents, 1. Introduction 2. Management History and Theories,Chapter 1,Contents, 1. Who Are Managers? 2. What Is Management? 3. What Do Managers Do? 4. What Is an Organization? 5. Why Study Management?,Chapter 1,L E A R N I N
2、 G O U T L I N E,1. Who are managers?,Explain how managers differ from non-managerial employees. Describe how to classify managers in organizations.,1. Who are managers?,a worker working on the TV assembly line a director of the TV factory a clerk of the bank a director of the bank a teacher teachin
3、g management a dean of the economic school a captain of the basketball team a player a president of the hospital a doctor a soldier 士兵 a platoon leader 排长 a sales manager of an insurance company 保险公司销售经理,1. Who are managers?,Non- managers a worker working on the TV assembly line a clerk of the bank
4、a player a soldier Managers a director of the TV factory a director of the bank a dean of the economic school a captain of the basketball team a president of the hospital a platoon leader 排长,Are They Managers, Yes or not?,A Sales manager of an insurance company 保险销售经理 A teacher teaching management 教
5、师 A doctor 医生 A member of self-managed team? 自我管理小组的成员,17,Before we define managers, lets learn Who are operatives? 操作人员(nonmanagerial employees)非管理者,Operatives - employees who work directly on a job or task and report to managers use technical skills to perform variety of tasks no one report to the
6、m have no responsibility for overseeing works of others e.g., workers, teachers, cookers,19,Who Are Managers?,Manager Managers are the organizational members who tell others what to do and how to do it. Someone who coordinates and oversees the work of other people so that organizational goals can be
7、 accomplished. A managers job is not personal achievement-its about helping others do their work.,110,Who Are Managers?,Does a Manager have some other work duties not related to coordinating and overseeing the work of other people?,Managers may have some other work duties not related to coordinating
8、 the work of others. Ex: Insurance claims supervisor Ex: A dean of the economic school,Yes!,Are They Managers, Yes or not?,A Sales manager of an insurance company 保险销售经理 A teacher teaching management 教师 A doctor 医生 A member of self-managed team? 自我管理小组的成员,111,112,Who Are Managers?,The changing natur
9、e of work Managers may have work duties not related to coordinates and oversees the work of others Operatives share the responibilities of managers in some organization in some situation An operative can be a team leader, quality inspector, instructor, or improvement planner 管理者的管理职责被分割 操作者被授权分担管理职责
10、 两者的界限在模糊化， 老板、主管、领导的角色在弱化消失中，团队成员、赞助者、教练、教师的角色形成中,113,Exhibit 11Managerial Levels The type of managers,P6,114,The type of Managers-definition,First-line Managers Managers at the lowest level of the organization that manage the work of non-managerial employees who typically are involved with produci
11、ng the organizations products or servicing organizations customers. Top Managers Managers at or near the upper levels of the organization structure who are responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization. Middle Managers Manager
12、s between the first level and the top level of the organization who manage the work of first-line managers. All managers between the first-line level and the top level of the organization,115,116,管理者的职能划分 生产、销售、财务、人事、工程,117,118,L E A R N I N G O U T L I N E,2. What Is Management? Define management.
13、Explain why efficiency and effectiveness are important to management.,119,2. What Is Management?,D Management involves coordinating and overseeing the work activities of others so that their activities are completed efficiently and effectively.,P6,120,What Is Management?,Managerial Concerns Effectiv
14、eness （效果效能效力） “Doing the right things” Attaining organizational goals Efficiency（效率） “Doing things right” Getting the most output for the least inputs,Ex: Malaysia Airline sought the missing flight by many ways, by satellites , airplanes, and ships.,121,No Effectiveness,The Malaysian magicians were
15、 searching the missing flight of MH370,122,Which is more Efficiency?,123,Exhibit 12Effectiveness and Efficiency in Management,P8,124,效率与效能的问题,最低工资 政府的产品限价令,效率与效能的平衡,125,滴滴打车软件 高考课外补习班,管理的任务,126,3. What Do Managers Do?,128,L E A R N I N G O U T L I N E,3. What Do Managers Do? Describe the four functi
16、ons of management. Explain Mintzbergs managerial roles. Describe Katzs three essential managerial skills and how the importance of these skills changes depending on managerial level. Discuss the changes that are impacting managers jobs. Explain why customer service and innovation are important to the managers job.,3. What Do Managers Do?,Three categorization schemes: 1) management functions (职能） 2) management roles （角色） 3) management skills （技能）,Henri Fayols five functions-POCCC,
