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1、Unit 13,Communication,communication The exchange of thoughts, messages, or information, as by speech, signals, writing, or behavior. Good communication is vital in a large organization. communications pl: The technology employed in transmitting messages. .a communications satellite munications equip
2、ment,Classification of communication Written communication Letters, Reports, Email, Fax Oral communication Verbal communication Non-verbal communication Facial Expressions, Gestures, Physical Contact,Activity 1: game playing,Well play a game called “passing the message”. The rules of the game Each g
3、roup is made up of 4-5 people. The first person reads the sentences on the slip of paper for 30 seconds and tries to remember them. He or she recites the sentences to the person sitting behind. The second person recites the sentences to the person sitting behind and so on. The last person writes the
4、 sentences on a piece of paper. This is oral work, so only the last person can write down the sentences.,Live each day to the fullest. Get the most from each of your hour, each day and each age of your life. Be yourselfbut be your best self. Dare to be different and to follow your own star. And dont
5、 be afraid to be happy. Enjoy what is beautiful. Forget what you have done for your friends, and remember what they have done for you. Disregard what the world owes you, and concentrate on what you owes the world. When you are faced with a decision, make that decision as wisely as possible - then fo
6、rget it. Remember that God helps those who help themselves. Act as if everything depended upon you, and pray as if everything depended upon God. liveeachday.pdf,Activity 2: Video watching,Watch the video clip and answer the questions below. What does the host say body language can do? What should we
7、 pay attention to when observing some important or famous people? According to the research, What percentage of human communication is through actual words? What percentage of communication is non-verbal?,1. What does the host say body language can do? Body language can betray us. 2. What should we
8、pay attention to when observing some important or famous people? Their body language. 3. According to the research, What percentage of human communication is through actual words? 7%. 4. What percentage of communication is non-verbal? 93%.,Body language (script) A walk to convey power; a greeting th
9、at gets the upper hand (占上风); a gesture that can hide a lie; body language can betray us. When a president is under pressure, or a celebrity is in the media glare (强烈的闪光), look beyond the words, their body language says it all. This is a certain poise (姿势, 动作), self-touch gesture, hotchpotch (大杂烩),
10、or micro-expressions. In this special, experts will dissect (仔细分析) the body, the face and the voice Its about our country to reveal its hidden meanings, its secrets. This is a world where what we say is all important. They said this day would never come. We hang on every word. Tomorrow well begin ag
11、ain. Thank you. But are we getting all the message? Older, darker, mean psychopaths (精神病患者), serial killers hang around Research has shown that just 7% of human communication is through the actual words. 93% of what we communicate with others is non-verbal Bang, bang, bang! 93%! Think about that. 93
12、%! So its our tone of voice, our pitch (音高), our posture (姿态), micro-expressions on our face and different gestures that we might use. So we put all the significance on 7% for words; we shouldnt have really been doing that.,Activity 3: Body language: facial expressions,Here are some facial expressio
13、ns. Which pictures do you think show happiness, anger, fear, and sadness? 1 2 3 45 6 7 A B C D,Body language: gestures. What do you think they mean? From: Mitchell, Charles(2000) International Business Culture. Shanghai: Shanghai Foreign Language Education Press.,The OK sign,Everything is great (USA
14、, Germany) Things are good (not excellent) (Mexico) Worthless (zero) (France, most of Europe) Symbol for money/coins (Japan) Vulgar gesture (Spain, Russia, Paraguay, Brazil, Uruguay),Thumbs up,Approval (USA, UK, Russia) Highly offensive (Iran) Rude (Australia),The V sign,Victory (UK, USA, most of wo
15、rld) Peace (USA from the 1960s era),To hell with you,Offensive gesture (in UK, South Africa if the V for victory sign done with your palm facing yourself) .,Pat on the shoulder,Encouragement/sympathy (USA) Offensive (Thailand, it is the action an adult takes to scold a child),Arms folded,Boredom or
16、disapproval (USA) Arrogance (Finland) Arms folded 双臂合抱 to look on with folded arms 袖手旁观,Body language: head,Nodding or shaking head,Shaking head left to right NO: (USA, Most of world) Yes: (Bulgaria, Saudi Arabia, Malaysia) Nodding head up and down Yes: (USA, most of world) No: (Bulgaria),Tapping temple with finger,Person is crazy (North America, Germany. In Germany, you can be sued for making such a gesture.) Im thinking about it. (Africa, Peru, Argentina),Activit
