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1、Prepare for Audit如何准备审计,Audit Notice 审核注意事项,3.1 General Considerations During Audit审核时的总体思路 3.2 Answering Techniques 答问技巧 3.3 What You Should NOT Do 你不该做的事 3.4 Dos for the Shop Floor 车间内该做到的 3.5 Operator Prepare 操作员准备,2,3.1 General Considerations During Audit审核时的总体思路,Always escort the auditor!要时时陪同审
2、核员。 Do not let the audit interrupt operation. 不要让审核员打断生产/工作。 Do not give the auditor any privilege. Its not the way to show your respect. 不要给审计员特权。这不是表现你对审核员尊重的方式。,3,If the question is outside of your area of expertise or job function, state that to the Auditor. If you dont know the answer, say so.
3、Dont be afraid of a “it is out of my job scope, it is better to let “some department ” answer that”. 如果问题在你的经验或工作范围外，就明确的告诉审核员。如果你不知道答案，不要害怕说“这不是我工作范围，由“其他”部门回答这个问题会更好”。 对工作范围有疑问时？,Do listen very carefully to the auditors questions and comments. 必须非常仔细的倾听审核员的问题和意见 Always ensure you have fully unders
4、tood the question and ask for clarification if you are unsure what is meant by the question. 永远确保你真正地听明白了问题，如果不清楚，你就要问清楚。 Think before you talk, do not be rash, take your time. 先想后说，不用着急。 Let the auditor complete the question! 让审核员先问完问题！ If auditor want to speak, we should be silence! 审核员想说话时，保持安静 I
5、t is OK to keep quiet, do not offer topic. 应该保持安静，不要制造话题 Do not answer questions not asked. Dont make up your own questions! 不要回答没有问的东西。不要自己创造问题！ There is a balance also keep auditor happy. 当然也要考虑审计员的情绪。,4,3.2 Answering Techniques答问技巧,3.3 What You Should NOT Do你不该做的事,Dont argue or disagree with any
6、staff in front of the auditor. 不要在审核员面前和任何成员发生争执或反对。 Do not guess, lie or try to mislead the auditor. 不要猜疑，编造，或试图误导审核员。 Answering for someone else / for another department. 不要替其他人员/部门回答问题。 Dont get aggressive with your own people or with the auditors. Also, dont get defensive. 不要和你自己团队成员或和审核员发生过激言行。
7、还有，不要推卸责任。 Dont offer informal information at any time, especial at computer 任何时候不应提供非正式的信息，尤其在电脑中。,6,3.4 Dos for the Shop Floor车间内该做到的,Continue working 正常工作 Mind clothing and hygiene procedures 注意着装和卫生流程 Keep doors/Windows closed 保持门窗关闭 Shut down monitors when leaving PC/close windows. 离开时关掉电脑及显示器
8、Protect the PCs with passwords/automatic locking 电脑用密码保护 Make sure you follow a clear desk policy 一定要确保桌面整洁（清场，最好不要放文件） Dont use sticky notes (post-its) 不要使用便利贴 Dont record information on informal area. 不要在非正式记录的地方记录信息。,7,3.5 Operator Prepare 操作员准备,回答问题“按照程序操作”。 明确具体操作的指导程序。 理解如何使用工单寻找对照程序，检验卡等。 明确程序如何从电脑或现场调用。 快速寻找一些通用程序如“生产线清理”等。 不要让审计打断工作。 发现问题如何汇报。,8,
