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1、Lead in The summer holiday is coming ,do you have any plans to travel around? Before you travel, what you need to do?,Step 1 Engage,1. Look at the following pictures of different rooms, can you name them in English?,a twin room a standard room,a single room,a suite,Suite,Suite,Lovers room,120cm - 13
2、5cm , Single Bed queen-sizebedroom;=1.8m, 大号的 king-sizebedroom;=2m, 特大号的,Ocean-view,Ocean view room,Lake- view room,Mountain-view room,City view room,River-view room,Company Logo,Room type,Bed-size,view,queen-size,king-size,a twin room a standard room,a single room,a suite .,Ocean view room,City vie
3、w room .,豪华房DeluxeRoom 商务房BusinessRoom 高级套房SuperiorSuite 豪华套房DeluxeSuite 商务套房BusinessSuite 总统套房PresidentialSuite,Others vocabulary,2. A cooperated game to memorize those room types. Work in pairs, look at the pictures that flashed in the PPT, one speaks out the word that matches the picture, the oth
4、er writes down the word in the exercises book, and hand in after the game.,3. A role play :make a reservation according to the following dialogue. 接待员：锦江宾馆。我能为您效劳吗？ 苏 珊：我想订一间房，从这个月的21号到 下个月的2号. 接待员：您想订单人房、双人房，还是套房？ 苏 珊：我要一间单人房，如果可能的话，要一间可以俯瞰公园风景的。 接待员：好的，我们这里正好有一间您所需要的房间，1504号房。 苏 珊：太好了,那我订下了。,4. 我想
5、订 我们这里有. 请别挂电话,我看看我们还有没有单间? 5 .关于房价- 标间多少钱? 我们有180元一晚的单间 这个价格带早餐吗? 用信用卡担保预定吗？,1. Listen to the tape for the first time and answer the following questions: What kind of room does Mr Johnson reserve? For whom ? For which date ? 2. Read out the dialogue again and make some notes to see what you can und
6、erstand, and what are your problem sentences, and be read for the next task.,Step 2 Study activities,Group work: Exchange the notes youve taken in your group to see whether your group members can solve your problems , and them finish the following task. Can you put the following sentences into Chine
7、se?,Could you hold the line please. I will check our room availability. Thank you for waiting sir. We have a twin room at 180 dollars per night. Would that be all right? 请别挂断好吗,我来查一下是否有空房间。让您久等了先生. 我们有180美元一晚的双人间，可以吗？ Availability：,For the unguaranteed reservation, we can only hold the room by 6pm.
8、Because it is the peak season now. If you make the guaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card？ 没有信用卡担保预定, 我们房间保留到下午六点，因为现在是高峰期。如果您用信用卡担保预定，我们将整晚保留。您愿意用信用卡来担保预定吗？,Youve made guaranteed reservation in Guangzhou Hotel. From Apr
9、il,16th to 20th for five nights. If you cant arrive at scheduled. Please inform us before 6pm on April, 16th. Thank you for calling. And we look forward to serving you. 你已信用担保预定了广州宾馆4月16日到4月20日，五个晚上。如果你不能按计划到达，请在4月16日6点前通知我们。我们期待为您服务。,3. Listen a third time to get a more detailed idea of how to make
10、 reservation.,19,The procedures,Time& room type,-你要订什么日期的？ 一你一行几个人？ -你想要什么样的房间？,-,Price & payment,Confirmation,-请稍等。我来查一下是否有空房间。 -让您久等了先生. 我们有180美元一晚的双人间，可以吗？ -请问是否用信用卡担保预定？,-您用信用卡担保，预定了4月16日到20日，五个晚上，,5. Review what is learned in the dialogue: Words: availability Expressions:您想要什么样的房间？ 我想要. 180元的单间
11、 让您久等了。 信用卡担保预定 保留房间至,Step 3 Practice and production,Pair work: A为厦门某酒店前台接待员，B为某顾客，打电话给前台预定7月5号到7月8号，四个晚上的双人间，要求能看海，价格400元左右。预定过程中要落实好房间类型，居住日期，是否要信用卡担保，预留的截止时间，房间价格，是否含早餐等。,Role card: Receptionist: You are a receptionist. You get a phone call from a customer. You ask him what kind of room he prefer
12、s, and for which date. You tell him you have a twin room with ocean view at 398 yuan. You ask him if hed like to make a guaranteed reservation and explain it to him. You ask for his name and phone number .At last you make the confirmation.,The customer: You are the customer. You prefers to book a twin room with ocean view, from July,5th to 8th. You agree to make a guaranteed reservation.,Homework: 1.Listen to the next part-useful expressions of making reservation and categorize them as required： 1）如何表达更改、取消、延长预定 2）如何表达指定的房间没空缺或酒店客满,
