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1、酒店常用英语词汇服务台常用词汇management经营、管理marketprice市价cashiersdesk兑换处coin硬币accountingdesk帐务处check-outtime退房时间voucher证件pricelist价目表check,cheque支票sign(动)签字interest利息form表格reservation预订receptiondesk接待处tip小费reservationdesk预订处luggageoffice行李房perthousand千分之spare(形)多余的postpone(动)延期cancel(动)取消travelerscheque旅行支票pay(动)
2、付款fill(动)填写administration管理、经营note纸币registrationdesk入宿登记处lobby前厅luggagerack行李架visitcard名片identificationcard身份证rateofexchange兑换率conversionrate换算率charge(动)收费bill帐单changemoney换钱procedure手续、程序informationdesk问询处luggagelabel行李标签overbooking超额订房percent百分之reasonable(形)合理的cash(动)兑换keep(动)保留、保存bankdraft汇票accep
3、t(动)接受procedurefee手续费fillintheform填表 电讯服务operator电话员housephone内部电话specialline专线dialanumber拨号码holdtheline别挂电话cantputsomebodythrough接不通ordinarytelegram普通电话receiver听筒cityphone城市电话telephonenumber电话号码replacethephone挂上电话Line,please.请接外线。Thelineisbusy(engaged)占线。sendatelegram(cable)发电报longdistance长途电话telep
4、honedirectory电话簿callsomebodyup打电话给某人canthearsomebody听不见cantgetthrough打不通inlandtelegram国内电报ordinarymail平信switchboard交换台centralexchange电话总局Theconnectionisbad.听不清。expresstelegram加快电报specialdispatch专电registeredfee挂号邮资postcard明信片客房设备、用品escalator自动楼梯bookshelf书架groundfloor(英)底，层，一楼cabinet橱柜switch开关venetian
5、blind百叶窗帘curtain窗帘wastebasket字纸篓teatrolley活动茶几nighttable床头柜firstfloor(英)二楼，(美)一楼foldingscreen屏风hanger挂钩plug插头wall plate壁上挂盘Chinesepainting国画elevator,lift电梯drawer抽屉secondfloor(英)三楼，(美)二楼spring弹簧cushion靠垫，垫子socket插座，插口sitting room起居室voltage电压floor楼层，地板carpentry(总称)木器teatable茶几bedclothes床上用品quilt被子matt
6、ress床垫thermos热水瓶transformer变压器酒店简明英语全集Basic English for hotel service称谓：1、 直接称谓：Mr.XXX, Mrs.XXX, Ms.XXX, Miss.XXX, Sir, Madam, Gentlemen, Lady, young gentleman.2、 间接称谓：the lady with you, the gentleman with you, that lady, that gentleman.问好：1、 Good morning, sir/madam早上好！先生/夫人。2、 Good afternoon, sir/m
7、adam下午好！先生/夫人。3、 Good evening, sir/madam晚上好！先生/夫人。4、 How are you today, sir?答：Thank you. And you? 先生，今天一切都好吗？很好，谢谢。你呢？ 欢迎：1、 Welcome to the Guangdong Foreign Businessmen Club/Hotel.欢迎光临外商活动中心。2、 Welcome to our restaurant.欢迎光临我们酒店。3、 Were glad to see you again.我们很高兴能再见到您。询问/征询：1、 May I have your name
8、, please?请问您叫什么名字？2、 Your initials, please?请问您的名字首写字母？3、 May I have your first name?请告诉我您的名字。4、 May I take your order now?我现在为您下单好吗？5、 May I have your room number?请您告诉我您的房间号，好吗？6、 May I have your signature, sir?here please.先生，请您把名字签这儿，好吗？7、 May I know who Im talking with?(打电话时用)请问您是哪位？8、 May I ask w
9、ho is next?请问下一位是哪位？9、 May I be of service, madam?请问这位夫人，我能为您做些什么？10、 May I recommend our, sir?先生，我能为您推荐我们11、 May I help you withmadam?夫人，我能帮您做12、 Would you like me to book a for you?需要我为您订13、 Would you like to sit by the window?您喜欢坐在靠窗边的位置吗？14、 Would you like to have a cup of tea?来杯咖啡如何？15、 Is ther
10、e anything else I can do for you, madam?这儿需要我帮忙吗？16、 How about a您觉得怎样？祝愿/祝福：1、 Have a pleasant stay at our hotel, sir.愿您在我们中心，一切顺心开心。2、 Have a pleasant stay with us, madam.夫人，愿您和我们在一起开开心心。3、 Have a nice day!祝您今天一切都好！4、 Have a pleasant evening.愿您拥有一个愉快的晚上。5、 Have a good weekend!周末愉快！6、 Have a good da
11、y.祝您今天一切都好！7、 Enjoy your stay/day.愿您在这儿玩得开心。8、 Happy New Year!新年快乐！9、 Merry Christmas!圣诞快乐！10、 Happy Birthday!生日快乐！对一般祝愿的回答：1、 You too, Mr.也希望您也一样2、 The same to you, sir/madam.也希望您也一样。致谢：1、 Thank you.谢谢。2、 Thank you very much.非常感谢。3、 Thank you for telling us.感谢您的慷慨陈词。4、 Thank you for your compliment
12、.谢谢您的赞美。5、 Thank you for coming.感谢您的到来。6、 Thank you for calling.谢谢您打电话给我。7、 Thank you for waiting.谢谢您在此等我。8、 Thank you for being so understanding.理解万岁。9、 Thats very kind of you. Thank you very much.非常感谢。对致谢的回答1、 You are welcome.不用谢。2、 With pleasure.这是我的荣幸。3、 My pleasure.这是我们荣幸。4、 Thank you.谢谢。5、 Gla
13、d to be of service. Please feel free to contact us anytime.很高兴能为您服务，有需要请随时联系我们。致歉：1、 Excuse me.不好意思，打扰了。2、 Im awfully sorry.我感到十分的抱歉。3、 I beg your pardon, sir.先生，您能再说一次吗？4、 Excuse me for interrupting.(不得不打扰客人时)不好意思，打扰了。5、 Sorry to have bothered you.不好意思，打扰了。6、 Im very sorry. There could have been a mistake. I do apologize. 非常抱歉，这儿肯定是出错了。真的对不起。7、 Im sorry. Would you excuse me, please.对不起。您能原谅我吗？
