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1、MANAGING TRAINING & DEVELOPMENT FOR THE BUSINESS 管理培训与发展管理培训与发展Managing Training & Development for the Business介绍欢迎参加“管理培训与发展”课程，这个三天的课程是专为部门培训协调员所设计的。Welcome to this workbook. It has been designed to support the three-day Managing Training & Development for the Business workshop for Departmental Tr
2、aining coordinators.在工作手册中，大家会看到不同的标记Through the workbook, you will see various icons: 停下来思考一下Invites you to pause and think for a few moments? 写下您自己的想法Invites you to write your own thoughts2 表示有练习需要完成 Indicates an exercise for you to complete1 表示进行案例分析的小组需要完成练习 Indicates an exercise to complete in
3、your case study groupG 注意！ Take note! / NB手册每页留出空白以便您记录下学习要点。The workbook has been purposely designed with wide margins and lots of space for you to make your own notes and reminders of learning points.培训目标/Objectives任何培训课程都有目标，我们希望您能够阅读此学员手册，参加培训并完成练，在培训结束之后，您将能够：All workshops and sessions need to
4、have formal objectives, and we hope that by reading the workbook, attending the workshop and taking part in the related exercises, you will be able to: 解释在您的职责范围内对组织培训和发展所起的作用Explain your role for organising training and development of people within your area of responsibility 在您的职责范围内，发现培训和发展的需求以满足
5、相关的经营需要Identify training and development needs within your area of responsibility to meet the strategic issues for the relevant business plan 设定培训目标并运用不同的方法以达到理想的结果Set learning objectives to achieve desired outcomes using a variety of development methods 为部门和个人建立培训计划并进行沟通，该计划包含完成期限并能满足您职责范围内的优先需求Bui
6、ld and communicate a plan for a specified time period, to meet priority needs in your area, for both groups and individuals 解释如何评估培训与发展活动Explain how to evaluate training and development activity简而言之，此培训课程是为了帮助您在您职责范围内管理员工的发展以获得他们对部门，对酒店经营以及对自己的最好的最佳结果。In short, an important part of coming on this wo
7、rkshop is to help you to manage the development of people within your department or area of responsibility, to get the best out of them for your department, the business and for themselves.而且，每次培训后你都会记得一起参加课程的学员，以便今后建立联系。As always, when attending workshops, it can be helpful to remember who was ther
8、e with you in case you want to contact each other afterwards.? 您可以记下共同参加此次培训的学员信息：You might like to make a note here of the other people attending your workshop:姓名 /Name 酒店/Hotel 联系电话/Contact Number我们希望您能够喜欢运用这本学员手册，充分享受这次培训。如果您有任何问题，请随时与我联络。J We hope you will enjoy using this workbook, and attendin
9、g the workshop. If you have any questions at all, then please do not hesitate to ask your tutor/facilitator.目录/Contents页数/Page1目标介绍/Introduction & objectives of the workshop第一部分Section One Sessions61、介绍培训与发展/Introduction to Training & Development112、明确角色与职责/Who does that? Roles and Responsibilities1
10、43、创建合适的环境/How people learn Creating the Right Conditions224、运用系统的方法/Where do I start? Applying a Systematic Approach255、识别培训需求与优先顺序开始计划/Identifying business needs and priorities Starting to Plan446、制定计划 为部门和个人/Making a plan Planning for Groups and Individuals497、实施培训与发展/Implementing Training and De
11、velopment548、回顾与评估/What difference did it make? Reviewing & Evaluation60个人学习笔记/Personal Learning Log第二部分 案例分析/Section Two Case Study Exercise61案例分析练习 Case Study Exercises第三部分 回到工作岗位/Section Three Back-to-work69联系到工作岗位的练习活动 Back-to-work ActivitiesG 以上所有的内容都包含在学员手册中。在培训过程中，您可能需要在某些方面多花些时间，其他地方少花些时间。这是
12、因为课程的培训员希望满足所有学员的需求。The content above can all be found in this workbook. You might find that on your workshop you spend more time on some areas, and less time on others. This is because your trainer will try to meet the needs of your group. 在培训之前，先花点时间思考一下您为什么要参加这个培训以及在培训结束后您希望有什么收获？你的个人目标是什么？Before
13、 you start on the rest of the content, it is worth spending some time thinking about why you are attending, what you would like to gain as a result. What are your personal aims for the workshop?请把您的想法写下来：Write them in here:G 在培训结束后我们再来看一看这次培训是否达到了您的目标Return to them at the end of the workshop and che
14、ck if they have been met.第一部分SECTION 1第一章Session One介绍“培训与发展”Introduction to Training & Development介绍/ Introduction作为一名部门培训协调员，您要在很多方面承担起责任以帮助部门更好的运行，并为酒店的成功经营作出贡献。In your role as a departmental training co-ordinator, you will be responsible for many factors that help your department to run smoothly
15、 and contribute to making the business successful.在您所能控制的范围内，最为昂贵的项目 至少是最昂贵的之一 就是劳动力成本。劳动力成本有很多因素组成，直接成本如工资、员工离职及替换成本等。Within the areas of your control, one of the most if not the most expensive items you control will be the cost of employing people. The costs are made up of many things. There are direct cos
