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1、珍珠岛高尔夫酒店英语培训教材珍珠岛高尔夫会所酒店英语培训教材Dandong Pearl-Island HotelHotel English training material目 录第一章 酒店基础英语 1第二章 酒店前台英语 7 第三章 酒店礼宾英语 17第四章 酒店商务中心英语 23第五章 酒店总机英语 26第六章 酒店客房英语 28第七章 酒店餐饮英语 34第八章 酒店收银英语 42第一章 酒店基础英语l 礼貌用语 Courtesy EnglishGood morning/afternoon/evening, Sir/Madam. 早上好/下午好/晚上好。Nice to meet you.
2、 很高兴见到你。Welcome to our hotel. 欢迎光临我们酒店。Have a good time. 祝您在酒店过的愉快。l 电话用语 Telephone sentencesWait a moment, please. 对不起，请稍等。Sorry, he is no in at the moment. 对不起，他暂时不在。I beg your pardon? 对不起（我没听清楚）。Could you speak a little slower, please？ 请您稍微讲慢一点。l 答谢用语 Thanks and answerThank you. 谢谢。Its very kind
3、of you. 谢谢，您真客气。You are welcome. 不用谢。It is my pleasure. 非常乐意为您服务。I am at your service. 随时为您服务。 That is all right. 没关系。l 征询语 ConsultCan I help you? / How many I help you? 我能为您做些什么？What is your suggestion? 您有什么意见或建议吗？Excuse me; may I have your name? 对不起，请问您怎么称呼？l 指路 Asking and giving directionsThis wa
4、y, please. 这边请。Go ahead, and turn to the left/right. 往前走，然后左/右转。It is on the second floor. 在二楼。It is next to 紧靠着It is opposite the 在的对面。I will take you there. 我带您去。Go upstairs to the third floor. 往楼上走到三楼。Where is the toilet? 卫生间在哪？You first, please. 您先请。l 提醒用语 recalling wordsWatch your step. 请走好。Be
5、careful, please. 请小心。Do not worry. 别担心。Take it easy. 别紧张。Please do not smoke here. 请不要在这吸烟。Please do not leaving anything behind. 请别忘了您的东西。l 道歉 ApologyI am sorry. 对不起。Sorry to keep you waiting. 对不起，让您久等了。Wait a moment, I will ask somebody to handle it. 请稍等，我马上叫人来处理。l 告别 FarewellGoodbye. 再见。See you l
6、ater. 一会见。Good night. 晚安。See you tomorrow. 明天见。Have a good/nice trip. 旅途愉快。Wish you have a pleasant journey. 祝您旅途愉快。Good luck. 祝你好运。Goodbye and thanks for coming. 再见，感谢您的光临。Goodbye and hope to see you again. 再见，欢迎下次再来。I am glad to be service to you. 很高兴能为您服务。l 酒店部门名称 Names of hotel sections总经理办公室 Ge
7、neral managers office 餐饮部 Food and Beverage Department前厅部 Front office客房部 Housekeeping Department销售部 Sales and marketing Department人力资源部 Human resource Department培训部 Training Department康乐部 Recreation Department工程部 Engineering Department保安部 Security Department财务部 Financial Department采购部 Purchasing De
8、partmentl 营业场所名称 Names of business place前台 Front Office 礼宾部 Concierge商务中心 Business Center 总机 Operator健身中心 Fitness center 游泳池 Swimming pool中餐厅 Chinese Restaurant 西餐厅 Western Restaurant韩餐厅 Korean Restaurant 大堂吧 Lobby Bar咖啡厅 Coffer Shop 收银 Cashier s美容美发 Beauty Salon 商店 Storel 职位 Position 总经理 General Ma
9、nager 副总经理 Assistant general Manager大堂副理 Assistant Manager 经理 Manager主管 Supervisor 领班 Captain客房服务员 Attendant 接待员 Receptionist餐厅男服务员 Waiter 餐厅女服务员 Waitress调酒员 Bartender 接线员 Operator职员 Clerk 秘书 Secretary司机 Driver 行李员 Bellman收银员Cashierl 数字 Number基数 序数one two first secondthree four third fourthfive six
10、fifth sixthseven eight seventh eighthnine ten ninth tenthl 星期 Week星期一 Monday 星期二 Tuesday星期三 Wednesday 星期四 Thursday星期五 Friday 星期六 Saturday星期日 Sundayl 月份 Month一月 January 二月 February 三月 March四月 April 五月 May 六月 June七月 July 八月 August 九月 September十月 October 十一月 November 十二月 Decemberl 季节 Seasons春季 Spring 夏
11、季Summer 秋季 Autumn 冬季 Winterl 节日和庆祝日 Festival and Celebrations新年 New Year 元旦 New Years Day春节 Spring Festival 复活节 Easter感恩节 Thanksgiving day 国庆节 National Day圣诞节 Christmas 平安夜 Christmas Eve第二章 酒店前台英语基本句型l 预订服务1、Good morning. This is Room reservation. May I help you? 早上好，客房预订处，我能为您做什么？2、What kind of roo
12、m would you like to reserve?您想订哪种类型的房间?3、A single room or a double room? 要单人间还是双人房间？4、For which dates do you want to book the rooms?您想订哪几天的房间呢？5、What time will you be arriving? 您将在何时到达？6、May I have your name, please? 您能告诉我您的名字吗？7、How long will you be staying? 您将要住多久？8、Id like to confirm your reservation.我要确认一下您的预订。9、Ill check the room availability.
