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1、,酒 店 英 语 ,ENGLISH FOR CAREERS,新职业英语,中国劳动关系学院高等职业技术学院,Unit 2 Checking In,Listening,Speaking,4,Warming-up,1,Reading,2,3,Writing,5,Project,6,Vocabulary and Structure,7,Listening Script,8,Unit 2 Checking In,greeting the guestB checking the reservation recordD asking for the guests passportA asking the g
2、uest to fill in the registration formC,Suggested Answers,Unit 2 Checking In,Task 1 Match the steps of checking in with their corresponding pictures.,AFront Desk Broom card Cbreakfast coupon Dreceipt EID card Freceptionist,Suggested Answers,Task 2 Write each of the words or expressions under its corr
3、esponding picture.,Unit 2 Checking In,Suggested Answers,Task 3 The following statements describe the job procedure of a receptionist. Discuss with your partner and put them in the correct order.,Unit 2 Checking In,Correct order: A E C D B F,Front Office Organization:,Unit 2 Checking In,More about Fr
4、ont Office (1):,Lobby,Unit 2 Checking In,More about Front Office (2):,Reception Desk,Receptionist,Unit 2 Checking In,Task 1 Try to answer the following questions before you read the passage.,What duties does a receptionist perform? 2. Do you know how the receptionist checks in walk-in guests?,Readin
5、g,Unit 2 Checking In,Reading,The receptionist should check in guests with or without reservations, answer any questions from the guests, help guests with any problems, answer telephones, take messages, and handle complaints.,Suggested Answers,1. What duties does a receptionist perform?,Unit 2 Checki
6、ng In,Reading,For the walk-in guest, the receptionist first asks the guest the same questions asked in the reservation process. The receptionist should also check the guests requirement against the room availability in the reservation system. After the guest decides to take a room in the hotel, the
7、receptionist then gives out the registration form to the guest to fill out. When the guest completes the form, the receptionist must have a check and make sure the information items are entered correctly. After registration, the receptionist tells the guest his room number and the floor it is on. Th
8、en he gives the guest his room card and key card. Finally, the receptionist should wish the guest an enjoyable stay at the hotel.,Suggested Answers,2. Do you know how the receptionist checks in walk-in guests?,Unit 2 Checking In,The Receptionists Work,1 When a guest arrives at the Front Desk, the re
9、ceptionist greets him/her and asks if he/she has made a reservation or not. For the,Reading,Unit 2 Checking In,guest with a reservation, the receptionist should confirm with him/her the reservation details, such as room type, room rate, length of stay, etc., and then give out a registration form to
10、the guest to fill out.,The Receptionists Work,2 For the walk-in guest , the check-in procedures may take a little longer time. The same questions asked by a reservationist in the reservation process must be asked by the receptionist, for example, how many nights, how many people in the party, what k
11、ind of room, etc. The receptionist should also check the guests requirement against the room availability in the hotels reservation system. After the guest decides to take a room in the hotel, the receptionist then gives out the registration form and continues the check-in procedures.,Reading,Unit 2
12、 Checking In,The Receptionists Work,3 When the guest completes the form, the receptionist must have a check and make sure that such information items as the guests full name, address, nationality, purpose of his/her visit and signature are entered correctly. If the visitor is a foreigner, informatio
13、n about his passport number, place of issue and date of issue also needs to be recorded.,Reading,Unit 2 Checking In,The Receptionists Work,4 After registration, the receptionist tells the guest his/her room number and the floor it is on, then gives the guest his/her room card and key card which were
14、 prepared while the guest was completing the registration form. The room card has the effect of being the identity card for the guest during his/her stay. Finally, the receptionist should wish the guest an enjoyable stay at the hotel.,Reading,Unit 2 Checking In,The Receptionists Work,5 With the form
15、alities concluded the receptionist will inform the bellman to carry the baggage and show the guest to his/her room. And the receptionist will check all the paperwork undertaken on the guests arrival once again and make sure that the computer details are all correct.,Reading,Unit 2 Checking In,The Re
16、ceptionists Work,6 Besides checking in guests, the receptionist is also responsible for answering any questions from the guests, helping them with any problems that they may have, answering telephones, taking messages for the guests, and handling complaints from unsatisfied guests.,Reading,Unit 2 Checking In,confirm,e.g. I am writing to confirm a booking for a single room for the night of June 6th. 我写信是想确认一下我预订的6月6日晚的一个单人间。 Mr Bakers assistant telephoned to c
