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1、MEMORANDUM,Objectives,Whatisabusinessmemo?Howtowriteabusinessmemo?Whatisthelanguagefeaturesofbusinessmemos?,Definition,Memorandum,memoforshort,isawrittenmessagesentbyonepersontoanotheroragroupofpeoplewithinthesameorganization.Thisinternalcommunicationcanbefromsuperiortosubordinatedownthechainofcomma
2、nd,e.g.fromManagingDirectortoAccountingManager,ortheotherwayround;itcanalsogobetweenequals,forexample,fromonsectionchieftoanother.,Format,To:recipientsnamesandjobtitlesItisusuallynotnecessarytouseMr.,Mrs.,MissorMsunlessthememoisveryformal.From:yournameandjobtitle,Format,DATE:currentdateSUBJECT:Thesu
3、bjectlineshouldbespecificenoughtoconveythemainpurposeofthememoE.g.“MandatoryEmployeeBenefitsMeeting”ratherthan“Meeting”,Format,Body:Openingsegment:直接写出重点，并用一两句子把主要信息写出来。Differentmemoformatshavebeencausingconfusionbetweenofficesandpartners.StartingonMonday,December13th,allmemosshouldbewrittenusingthe
4、followingstandardformat.Allfrontlinestaffarerequiredtoparticipateintheupcomingcustomerservicetrainingprogram.WearehappytoannouncetheadditionofSabrinaPenangasofficemanager.,Discussionsegment:factsandfigures,separatedintoparagraphs,eachdealingwithaparticulartheme;pointsarelogicallypresented.描述背景情况、任务、
5、问题：就重点进行更多的说明。根据备忘录的目的：可以解释为什么有这些变化（背景情况），或者知道同事如何行动（任务），或详细说明本备忘录要提出的问题（问题）。Closingsegment:anactionstatement,requiringactionfromrecipient,orinformingactiontotake.,Guidelines,Alllinesofthememobeginattheleftmargin.Thetextbeginstwospacesafterthesubjectline.Memosdonotbeginwithasalutation.Noclosingremar
6、ksuchasSincerelyorBestregardsisnecessary.Ifthememoislongerthanapage,repeatthe“To”line,thedate,andthesubjectlineonandaddapagenumbertosubsequentpages.,Languagefeatures,Asmemosaremeantforinternalcommunication,thelanguagecanbemademorerelaxedthaninbusinessletters.However,thatisnoexcuseforthesentencestobe
7、chattyorimpolite.Asfarasformalityisconcerned,amemoissomethingbetweenabusinessletterandanote.Inthewayofthetoneofmemos,amajorconsiderationshouldbeoverthestatusofthesenderandtherecipientintheorganization.,Examples,Weshouldtakedeterminedefforttorespondpositivelytotheneedforproducingapracticalandvisiblep
8、lanthatcanbringaboutabsenteereductionandefficiencypromotion.Afirmactionshouldbetaken,sowecancutdownabsenteeandbemoreefficient.Therewillbenoneedforyoutoprepareanyspecialequipmentforme.Idontneedanyspecialequipment.Iammorethanwillingtoacceptyourkindinvitationtome.Iamgladtoacceptyourinvitation.,Guidelin
9、es,BeingdirectAvoidover-politeness,Beingdirect,Thecommonbeginningexpressions,ifany,shouldbe:PleasebeinformedthatPleasenotethatIthascometomyattentionthatIthasbeenbroughttomynoticethatOrsimplyadd“please”or“Iwouldlikeyouto”beforegivinginstructions.,Avoidover-politeness,Somepoliteexpressionscommonlyused
10、inbusinessletterswillfindnoplaceinmemos.IwouldappreciateitverymuchifyoucouldhavetheformsfilledinandreturnedtotheAdministrationOfficeby12June2010.PleasebesuretohavetheformsfilledinandreturnedtotheAdministrationOfficeby12June2010.Thankyouforremindingmeofthemeeting,andIshouldliketohaveanoverheadproject
11、orforthesession.Ihavebeeninformedofthemeetingandwouldaskforanoverheadprojectorforthesession.,Writingprocess,ClarifythepurposeLayoutthememoIdentifyrelevantinformationGroupandordertherelevantinformationWriteoutthememoProofreadthememo,Format,MemorandumtitleHeadingToreceiverFromsenderDateSubjectTopicBod
12、ymsg.OpeningsegmentDiscussingsegmentClosingsegmentSampleanalysis,Example,MemorandumFrom:TheManagingDirectorTo:DivisionalPersonnelManagersSubject:Coffee-MakingFacilitiesTherehavebeenanumberofcommentsabouttheamountofcoffeeconsumedinourcompany.IdonotwanttosoundasthoughIamagainstcoffee-drinking;indeedou
13、rpersonnelconsultantshaveemphasizedhowimportantcoffeecanbeifyouwantanefficientandmotivatedofficestaff.Buttime-savingmachinesformakingteaandcoffeedoexist.Wecanexpectalittleoppositiontotheideaifwearenotcareful.Youcanneverbesurehowtheofficestaffwillreact.Theymighttakeitbadly.Inanycase,werethinkingofput
14、tinginteaandcoffeemachines.Pleasesendmeareport.,Format,MemorandumtitleTo:MsIrisAnderson,TrustOfficerFrom:SamJones,PayrollAccountingDate:23October2009Subject:RequestforUpdateonStockOptionParticipationWeneedanupdateonthoseemployeesinyourdepartmentwhoareparticipatinginthecompanystockoptionplan.Pleaseli
15、stthenamesofthosewhoarecurrentlyparticipatingandtheiryearsofservice.Alsolistanyonewhowillbeeligibleforparticipationnextyear.Besuretoturninthisinformationtomeby28October.,HeadingBodyOpeningSegmentDiscussingSegmentClosingsegment,Referenceanswer,MEMORANDUMFrom:TheManagingDirectorTo:ThePersonnelManagerD
16、ivisionADate:27thMay2000Subject:INSTIALLATIONOFCOFFEEMACHINESTheBoardisthinkingofinstallingautomaticcoffeemachinesintheofficesofeachdivision.Beforewedothisweneedtoknow:1.howmuchuseourstaffwillmakeofthem2.howmanywewouldneedCanyouprovideuswithyourviewon:1.howthestaffwillreacttheidea2.whethertimenowusedformakingcoffeewouldbesaved3.ifweshouldinstallthemachinesornotIfpossible,IwouldliketoreceiveyourreportbeforethenextBoardMeetingon1stJune.,Exercise1,Writeamemousingasuitableformatforthesituation
