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1、Unit 10 Memos, E-mails and Notices,Memo,internal communication conveys the point quickly and directly announce policies disseminate information delegate responsibilities instruct employees report the result of a research or an investigation,The tone,conversational ordinary words first-person pronoun
2、s occasional contractions someone you are less familiar with,The tone,relaxed Not to be chatty or impolite Not have to provide background information Not to make goodwill efforts Avoid wordy expressions and sentences,Make the overall look neat,neat grasp highlights quickly Numbers or bullets listed
3、vertically; Boldface or italics; Headings and subheadings,Components of Memos,Memo headings Body (no need a salutation or complimentary close) A signature may be required (optional),Writing Principle,Introduction Details Response to be needed Close,To: Edward Smith, Personnel Assistant From: Don Ril
4、y, Corporate Legal Counselor Subject: Meeting for EEO Report Preparation Date: July 30, 2005 Lets meet in my office (Suite 165) this Friday at 10:30 A.M. to complete Section 6 of your annual equal employment opportunity report. You must now provide two items of information that were not required las
5、t year: 1. What procedure was followed in advertising available jobs to members of minority races? 2. What procedure was followed to assure that an applicants place of residency was disregarded in hiring practices? Please bring this information with you to the meeting in addition to information you
6、normally include in this section of the report. I look forward to meeting with you on Friday.,To: Department Managers From: Training Manager Subject: In-service Computer Classes Date: 24 May, 2004 We are arranging a training course on computer to improve our staffs ability of computer use. The cours
7、e is scheduled as follows: 1. From Monday 10 June computer classes will be held in the training center. There will be 2 groups: advanced level (10:30-12:00) and intermediate level(8:30-10:00). 2. Please encourage your staff to attend one of the sessions. All teaching materials will be provided but s
8、tudents will be expected to do homework and preparation outside working hours. 3. Please send me the names of all interested staff by noon on Friday 28 November. 4. The size of each class will be limited to 16 participants.,To: Adam Field. Internal Auditor From: Philip, Sales supervisor for Cosmetic
9、s Subject: Response to Request for New-Life Cosmetics Sales Records Date: 6 March, 2004 I have reviewed your request to see last quarters Pearl Cosmetics sales records by March 12 with Mary Smith, the assistant to the vice president of sales, Jack Peterson. Mary and I checked Section 6 of our policy
10、 manual and confirmed that Jack must give permission to release many classified records either internally or externally. All cosmetics sales records are classified. Jack is vacationing in Tibet and cannot be reached until he returns to work on March 17. Mary said that these records are complete and
11、can be sent to you on March 17, if Jack approves. Should you need any unclassified cosmetics records to help you complete your audit by March 30, I can send them to you now. Records such as those of staff hours spent on selling cosmetics are unclassified. Call me at Extension 5168 to tell me what el
12、se you need, if anything.,To: D. Wayne Humen From: Tina Matthews, Date: April 10, 2005 Subject: Sale personnel resignation in Washington Region As you suggested, I spent the past week in Washington to see what I could learn about the heavy turnover of sales personnel there. I was able to get in touc
13、h with the six sale personnel who resigned during the past seven weeks. Each spoke highly of our products and the company as a whole. I found that in every instance the overriding reason boils down to money. All claimed big increases in income in the new jobs- in three cases 25% or more. Also, the i
14、ncentive plans based on increase in sales volume offered by other companies were a powerful inducement. Of the six who left, four went to MC Company, which is our toughest competitor in the Washington area. I visited with seven of our present representatives and the subject of money came up constant
15、ly. Indeed, there were veiled threats that they may leave soon if our salary-incentive arrangement is not changed. It seems to me, Wayne, that we need to take a close look at our compensation policy, and I suggest we name a task force composed of yourself, me, the personal director, and three region
16、al managers. I am sure you know that time is important here, and I hope we can get this task force set up in the next week or two.,To: Allan Jackson, From: Jack Nelson, Manager Date: 21 April, 2004 Subject: Purchase of Accounting Computing Packages Your proposal indicated two new packages are suited to our current and projected needs. Action 1. Please order these packages from the supplier nominated in the proposal and arrange for their installation on our
