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1、,课标人教实验版高二 Module 7 Unit 3,广东 熊艳,Listening and speaking,2. Speaking & Writing,1. Reading & Discussing,(Page25-Page26),1. Reading & discussing,(3) When would you get a refund?,2. The dialogues between tourists and a tour guide take place after a whale watching tour. Before you listen, decide which as
2、pects of the tour the tourists might think,were good (G) and the aspects they might complain about (B). Listen to the tape and check you answers. Then listen again and number the aspects in the order you hear about them. (Ex 2, Page 25),3. Listen again. When the tourist complained, what result did h
3、e/she want to get from the tour guide and what was the actual result? Complete the table for each dialogue. (Ex3, Page 26),Dialogue 1 Im sorry but _ with the tour. Well, it was _ outside My two kids _ .,4. Listen to the expressions that each customer used to make his/her complaint. Complete the sent
4、ences. (Page26),we werent very happy,so wet we couldnt go,are very disappointed,Dialogue 2 1) Yes, the whales were awesome but _ . 2) Im sorry but _ , I now have to make another airline booking and I have no idea whether therell be any seats available. _ .,Im feeling very annoyed,thats not good enou
5、gh,Id like a full refund,Dialogue 3 Excuse me, the tour _ _ and wed _ please. 2) _ as were visitors to this area and were leaving tomorrow morning. 3) Well, actually, _.,husband and I had expected,like a refund,Im afraid thats no good for us,wed like a full refund,wasnt what my,5. Listen to the firs
6、t dialogue and fill in the missing words. Then read the lines aloud, paying special attention to stress and intonation. (Page26),TOUR GUIDE: Im sorry but we _ _ the weather and you _ _ the whales.,cant,control,did,see,ANGELA: Well, Im afraid thats not _ _. Id like to talk to the manager. TOUR GUIDE:
7、 Im sure that wont _ _ _ _ . I know hell _ with me. The _ is that you _ _ whales.,good,enough,do,you,any,agree,fact,did,see,good,LISTENING TEXT,COMPLAINING ABOUT A WHALE WATCHING TOUR,ANGELA: Excuse me. TOUR GUIDE: Yes, how can I help you?,Dialogue 1,ANGELA: Im sorry but we werent very happy with th
8、e tour. TOUR GUIDE: Oh, what was the problem? ANGELA: Well, it was so wet we couldnt go outside I know we heard the whales and saw them on the video camera and that was great, but we really wanted to stand outside and watch the whales from there. My two kids are very disappointed.,TOUR GUIDE: Im sor
9、ry but we cant control the weather and you did see whales. ANGELA: Well, Im afraid thats not good enough. Id like to talk to the manager. TOUR GUIDE: Im sure that wont do you any good, I know hell agree with me. The fact is that you did see whales. (fade out),TOUR GUIDE: Goodbye, I hoped you enjoyed
10、 the tour, sir. ANDREW: Yes, the whales were awesome but Im feeling very annoyed. TOUR GUIDE: Really? (in a surprised voice),Dialogue 2,ANDREW: Yes. You see, Ive missed my flight. If Id know the boat was going to be late back, I wouldnt have come. TOUR GUIDE: Yes, I understand, but we had a problem
11、with the boat at the last minute that we needed to fix.,The safety of our passengers is very important to us. So, Im afraid we couldnt avoid starting late. ANDREW: Yes, but you shouldve checked if there was anyone like me who needed to be back by midday. Anyway, Id like a refund, please.,TOUR GUIDE:
12、 Well, I can refund half the fare. ANDREW: Im sorry but thats not good enough. I now have to make another airline booking and I have no idea whether therell be any seats available. Id like a full refund.,TOUR GUIDE: Well, thats not up to me but Ill go and talk to the manager. ANDREW: Thanks. MANAGER
13、: (music to indicate a few minutes passing) Mr Langton, Im terribly sorry that weve caused problems for you.,Of course, well give you a full refund. Just come into the office with me. ANDREW: Thank you.,Dialogue 3,SHARON: Excuse me, the tour wasnt what my husband and I had expected and wed like a re
14、fund please. TOUR GUIDE: You werent satisfied with the tour?,SHARON: Well, we really loved seeing the bird life and the dolphins and seals but we saw only one whale and that one was too far away to see properly. And we really came on the tour to see the whales.,TOUR GUIDE: Ah ha, I see. I tell you w
15、hat, why dont you and your husband come back for a tour on another day-free of charge, of course.,SHARON: Im afraid thats no good for us as were visitors to this area and were leaving tomorrow morning. TOUR GUIDE: Well, in that case, well return half your fares.,SHARON: Well, actually, wed like a full refund. TOUR GUIDE: Im sorry if you read the brochure, we say that well refund half the fare. SHARON: OK, thanks. TOUR
