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1、（售后服务）旅客服务英语旅客服务英语Part:BasicSentences常用句型1. Goodmorning.早晨好。WelcometoChina欢迎来中国。Good-bye.Haveatime.再见，祝您旅途愉快2. Goodmorning.WhatcanIdoforyou?早晨好，能帮您什麽忙？Pleasewaitamoment请稍等。3. Pleasecomein.请进。Pleasehavealook请看看。Pleasesitdown.请坐。Thiswayplease.请走这边。4. Thankyouforyourcooperation感谢您合作。Nevermind.不用谢。5. Wo
2、uldyoupleasebackoffalittle?请向后退一下。Pleasebeinorder,onebyone.请按顺序，一个接一个。6. Afteryou.请您先走。Iamsorry.对不起。Iamsorrytohavekeptyouwaitingsolong.让您久等。7. Doyouunderstand?您明白了吗？Isee.我懂了。Idontunderstand.我不明白。Excuseme.打扰了。8. Wearewaitingfortheweathertoimprove.我们正在等待天气好转。Wellkeepyouinformed.我们将随时通知您。9. Illtakegood
3、careofyourchildtotheboardinggate.我们将陪伴您的孩子到等机口。10. PleasefillintheUMform.请您填写这张UM表格。11. Yourreservationisalreadyinthestandbylist.您的订位已经在候补名单了里。Whatisyournationality?请问您的国籍？12. Yourticketisnotconfirmedinthecomputer.您的机票在电脑里没有确认。13. Wehaventfoundyourbaggageyet.Weshallcontinuetolookforitandwillletyoukn
4、owassoonaswehaveinformationaboutit.您的行李还没有找到。我们会既续为您查找，一有消息会马上通知您。14. ThereisasuitcaseinParisverysimilartoyours.Wedliketoconfirmitwithyou在巴黎有一件行李和你的很相象，我们想和您确认一下。15. Yourbaghasbeenlocated(found)anditllarriveinBeijingtomorrow行李已经找到。明天会到北京。16. YourbaggageisnowinBeijing.Wherewouldyouwantitdelivered?你的行
5、李已经到北京，请问我们给您送到哪里？17. Youcanbuyyournecessitieswithin800Yuan,andyoushouldkeepthereceiptssafe.Youwillberefundedexpenditurebythelocalairlineoffice.您可购买800以内的生活必需品。保留好发票，回您驻地的航空公司办事处报销。18. Weshalltransportourbaggagebycargoservice,anditwillarriveatthelocalcargoterminal.Willyoupickupyourbaggagepersonally?
6、您的行李我们会通过货运，给您运到当地的机场货运处，请问是您本人去取行李吗？19. Whencollectingyourbaggageattheairport,remembertobringyour“PropertyIrregularityReport.”请您带好“不正常行李报告单”到机场取行李。20. Ifyoucantclaimyourbaggagepersonally,youmayasksomebodytocollectonyourbehalf.Thispersonwhomyouauthorizedwiththeletterofauthorizationandidentificationm
7、aypickupyourbaggage.如果您本人不能亲自去取行李，可以出具委托书，委托他人凭有效证件代为领取。21. TheserviceforallflightstoDalianisprovidedbyanotherairline.AndImverysorrytotellyouthatithasrefusedtoacceptthissortofbaggage.Soyourbaggagemightbedelayedforafewdays.Butdontworrywellgoonnegotiatingwiththem,andalsowearelookingforotherwaysoftrans
8、portation.Onceweknowwhichflightyourbaggageison,wellletyouknow.非常抱歉，因为所有到大连的航班都是由另外一家公司代理的，他们拒绝接受这种行李，所以您的行李可能要再等几天能运过去；不过，请别担心，我们一直与他们协商解决。同时也在寻找其他的途径，一旦确定航班，我们会马上通知您。22. Wecouldntdeliveryourbaggagebecauseitdidntpassthecustomscheck.Couldyoupleasecometotheairportinpersontomakethecustomsdeclaration?If
9、youhaveanyquestion,youcaneithercontactthecustomsdirectlyorwecanpassonyourinquiries.因为您的行李不能通过海关检查，所以我们无法为您运送行李，请您本人亲自到机场办理有关海关申报手续；如果您有其他问题，您可以与海关直接联系，或由我方代为转达。23. Pleasecheckyourbag.Ifthereisnoproblemwithit,pleasesignhere.请检查一下您的行李是否完好无损，如果没有问题，请您在这里签字。24. Ifyourbaggageisoversizedorirregular,please
10、gotothecounterforoversizedandirregularbaggagebesideConveyerBelt.大件行李、不规则行李请您到1号传送带旁边的大件行李提取处提取。25. Couldyoutellmeinwhatclassyouflew?请问您乘坐的是什么舱位？26. Becauseacustomscheckisrequired,youmustclaimyourbaggageinBeijingyourselfandcheckitagainforyouronwarddestination.由于海关检查，您需要在北京自行提取行李，重新办理托运手续到您的目的地。27. Us
11、ually,mostdelayedluggagearrivesonthefollowingflight.根据我们的经验，大部分行李会搭乘下一航班到达。28. Doyouhaveamileagecard?请问您有里程卡吗？29. Youbaggagehasexceededtheweightlimit.Haveyoupaidfortheexcess?您的托运行李重量超出了限额，请问您付过超重费了吗？30. Didyouputyournameandaddressonthesuitcase?Doyourememberthebrandofthesuitcase?请问您在行李上留有姓名、地址吗？您记得行李
12、的品牌吗？31. Doesyoursuitcasehaveanyspecialfeatures?请问您的行李有什么明显的特征吗？32. Theairlineapologizesforcausingyousuchinconvenienceonthetrip.Anditwillprovideyouwith400Yuantobuysomenecessities.航空公司对给您旅途带来不便表示歉意，并提供给您四百元人民币，来购买一些生活必需品。33. HowlongwillyoubestayinginBeijing?Whenyourbagsarrive,weshallcontactyouanddeli
13、verthemtoyou.请问您在北京呆到什么时候？行李到后，我们会与您联系并送到您指定的地点。34. PleasefilloutthisCertificateofEntrustment,sowhatwhenyourbaggagearrives,wecangotothroughthecustomsformalitiesforyou.请您填写一张委托书，这样行李到后，我们可以代表您接受海关检查。35. Ifwehavenotfoundyourbaggageinthreedays,pleasefillinthisformandpostittotheairlineofficeattheaddress
14、ontheenvelope.Theairlinewilldealwiththecompensationforyourlosses.如果三天之后，我们还不能找到您的行李，请您填好这张表格，然后根据信封上的地址寄到航空公司的办事处。航空公司会给您解答有关赔偿问题。36. Couldyoupleasetellmehowlongyouhavehadthesuitcaseandhowmuchyoupaidforitwhenyouboughtit?请问您，这个箱子使用了多久了？您是多少钱买的？37. Wellcollectthebagfromyourhouseandbringitbackafteritha
15、sbeenrepaired.我们会去您家里取行李，为您修好后为您送回去。38. Check-inforyourflightisnothere.PleasegotoareaGtoaskthemanageronduty.您的航班不在这办理登机手续。请您到G岛问一下值机经理。39. Imsorry,butwedontacceptcreditcardshere.对不起，我们不接受信用卡。40. Weareinformyouthatduetotechnicalreasons,yourflightwillbedelayeduntil22:30我们抱歉的通知您，您的航班由于出现机械故障延误到22.3041.
16、 Wedonthaveanyfurtherinformationabouttheflight.我们还没有得到有关于航班进一步的消息。42. Thehandleofthesuitcaseisbroken.Weneedyoutosignonthisbaggagetag.Pleasesignhere.您的箱子把手有破损。您需要在行李条上签个字，请在这里签字。43. Howmanypassengersarethereinyourgroup?Pleaseconfirmthetotalnumberofbagsinyourgroup.您的团里有多少人？请确认你团里行李总数。44. Wedliketohavepassengerwithchildrenandinfantsboardtheplanefirst.
