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1、CENTURYBUSINESSENGLISH 大连理工大学出版社 阅读教程 基础篇2 第四版 世纪商务英语 主编 王洗薇 Unit9CustomerService 大连理工大学出版社 Goodcustomerservicemeansmakingcustomersfeelspecial Incustomerservice there ssuchasaying Thecustomerisalwaysright Serviceiseverything Ifapersonreceivespoorservicefromastore hewillprobablyavoidshoppingthereinth
2、efuture Ontheotherhand customersoftenremainloyaltoabusinessthathasexcellentserviceeveniftheirpricesarehigh Thelanguageinthisunitisrathercolloquial So throughthelearningofanewreadingskill makinganinference youcanreadbetweenthelines ReadingSkillFocus WordsandExpressions PracticalReading ComprehensiveR
3、eading MakingInferencesWhatisinference Aninferenceisa statementabouttheunknownmadeonthebasisoftheknown Itisaveryimportantreadingskill Ithelpsyounotonlytounderstandbetterbutalsotoappreciatemorefullywhatyouread Makinganinferencemeansreadingbetweenthelinestofindoutwhattheauthorisreallysaying ormakingar
4、easonableguessbasedonwhattheauthorsays Sometimesawriterwillsuggestorexpresshisorherideasindirectlyinatext ReadingSkillFocus Youcanmakethisguessbyputtingtogetherwhatyouknowandwhatyoureadorsee Readersusuallylookforcluesorrelyontheirknowledgetounderstandtheimpliedideas Inferencescanbedrawnbyvariousmean
5、ssuchasanalyzingcharactersortheirbehaviors Factscanusuallybefoundinatext butaninferenceismorethanreasoningbasedonfacts Thefollowingtipswillhelpyoumakeinferenceswhilereading ReadingSkillFocus 1 Makesureyourinferencesrelymainlyontheauthor swordsratherthanyourownfeelingsorexperience Yourgoalistoreadthe
6、author smind notinventyourownmessage 2 Checktoseeifyourinferenceiscontradictedbyanystatementsintheparagraph Ifitis itisnotanappropriateorusefulinference 3 Ifthepassageisatoughone checktoseeifyoucanactuallyidentifythestatementsthatleadtoyourinferences ReadingSkillFocus A GuidedPracticeSample1Thosewho
7、hadpetswerefoundtofare 生活 betterthanthosewhodidnot Catcherandhisassociatesdecidedtoinvestigatefurther thebenefitsofanimalstothehandicappedhavebeenestablished butarepetsgoodforallofus ReadingSkillFocus whilethereisariseinbloodpressurewhenpeopletalktoeachother thereisnorisewhentheytalktopets Thissugge
8、ststhatanimalcompanionship uncritical nonjudgmental hassoothingresults 安慰作用 Anotherpoint menseemtofondle 抚弄 theirpetsasmuchaswomendo possiblybecausetheyfinditoneofthefewsociallyacceptableformsoffondlingavailabletothem Suchfindingswillnotsurprisethoseofuswhoareclosetoourpets butwillperhapsgivecredibi
9、litytowhatmanyofusknowinourbones ReadingSkillFocus Whatcanbeinferredfromthispassage A Allkindsofanimalcompanionshiphavesoothingresults B Menlovepetsbecausepetsaretheonlyanimalstheycanfondle C Talkingtopetsbenefitsheart attackvictims D Theinterestingfindingsareunbelievabletothosewhoarewithpets 短文谈论的是
10、pets而不是所有动物 因此 A的推论扩大了范围 而没有依据短文进行推断 文中并没有谈论男人喜爱宠物的原因 B的推论没有依据 选项D的推论与短文的最后一句相矛盾 根据短文的划线部分的内容 C是本题的正确答案 ReadingSkillFocus Sample2TommyandJohnwerehotandsweatyastheysatoutsidetheprincipal soffice Dirtsmearedbothoftheirfaces andtheycouldheartheirteacher svoiceasshegaveMr Jonesheraccountofwhathadhappene
11、d TommysneeredatJohn andJohnreturnedtheangryglare AsMissBrownleftMr Jones soffice theboyshungtheirheadssotheywouldn thavetolookherintheeyes ReadingSkillFocus Itcanbeinferredfromthisparagraphthat A theboyswerebestfriendsB theboyshaddisappointedtheirteacherC theprincipalwasanicemanD Mr Joneswastheprin
12、cipal段落最后一句为我们提供了推断的线索 即Tommy和John令他们的老师失望了 答案为B A C两个选项缺乏依据和线索 而选项D不过是对文中意思的简单重复 不属于推论范畴 ReadingSkillFocus B ChallengeYourselfReadthefollowingpassagesandchoosethebestanswertothequestionsthatfollow Anofficerwasfindingfaultwiththecampcook whowasstirringsomethinginabigsoupkettle I vebeengettingcomplai
13、ntsaboutyourcooking shoutedtheofficer justletmetastethesoup Thecookquietlygavehimaspoonandtheofficertookasip Hespatitoutatonce Why thattasteslikedishwater heyelled Yes sir repliedthecook That swhatitis ReadingSkillFocus Wecanconcludethat A theofficerpreferredtotastethesoupbeforetheothersB thecookdid
14、notliketheofficerC thesoupwasmadefromdishwaterD theofficergotalotofcomplaintsaboutcooking ReadingSkillFocus Challenge2Newspapersdonotalwaysreportthefactsfairly Forexample anewspaperinasouthernstatemaydevoteverylittlespacetoanitemonracialinjustice Ontheotherhand anewspaperfromtheNortheastmightgivewid
15、ecoveragetoraceproblemsinotherpartsofthenationandfailtoreportonlocaltroubles Inthiswayreaderscanbemisled Theymaybefooledintobelievingthatprejudiceisaregionalproblemandfailtorealizethatracismknowsnoboundaries ReadingSkillFocus Thecarefulnewspaperreadersshouldbeawarethat A mostnewsstoriescannotbebelie
16、vedB somenewspaperspresentonlyonesideofthestoryC allnewspaperspresentonlyonesideofthestoryD governmentcontrolofthenewsindustryisneeded ReadingSkillFocus Challenge3Weatherroutingis simply amethodofplanningacourseoftravelaroundandthroughbadweather Itistheshortestcourse generally intermsofbothtimeandrisk Itisaninstrumentofcontrolandefficiencyinnavigation ameansofgreatersafetyandspeed Itcanbeinferredfromtheparagraphthattravelbecomessaferas A peoplelearnnottofearstormsB thescienceofweatherforecasting
