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1、学 海 无 涯 Unit 1 As the owner of a small business selling software I find it hard to recruit good people in today s tight labor market and having got people on board there is an equally if not more difficult task of keeping them happy Staff turnover is a real problem Two years ago our staff turnover a
2、t Epmus plc was out of control We were consistently losing staff across the spectrum from clerical workers to senior managers but our real worry was the skilled tehdnical people who were leaving us They comprised a bulk of our work force so we brought in a group of consultants to help us figure out
3、why they were leaving It wasn t too difficult to see what had gone wrong Getting new recruits to deal with clients without any specialist training wasn t a good idea We were putting our staff in an unfair position especially when they had to reach sales targets Nor was the system of evaluating emplo
4、yee performance only once a year a good idea It meant we won t pick up potential problems early enough So having conducted our assessment we established a formal plan to retain the people who had worked so hard to recruit and hire We laid out specific steps for communicating with our staff 作为一家销售软件的
5、小企业的所有者 我发现在当今紧张的劳动力市场中很难招募到优秀的 人才 而且已经有人加入了公司 这是一项同样的任务 即使不是更困难 也要让他们快乐 人员流动是一个真正的问题 两年前 我们在爱普斯公司的员工流动失控了 从文书工作者 到高级管理人员 我们一直在裁员 但我们真正担心的是那些离开我们的技术熟练的技术人 员 他们占了我们大部分的劳动力 因此 我们请了一群顾问来帮助我们弄清楚他们为什么 要离开 不难看出出了什么问题 让新员工在没有任何专业培训的情况下与客户打交道不是 一个好主意 我们让我们的员工处于不公平的地位 特别是当他们必须达到销售目标时 一 年只评估一次员工绩效的制度也不是一个好主意
6、这意味着我们不能及早发现潜在的问题 因此 在进行了评估之后 我们制定了一个正式的计划 以留住那些努力招聘和雇用的人 我们制定了与员工沟通的具体步骤 Firstly every year we close down the company and invite our entire staff to an off site meeting We talk shop and it gives us a chance to reinforce what the company vision is It is after all essential that everyone is aware of
7、where we are going and what we have to achieve Then to build on this ground work the section managers send e mail messages every 3 months to describe any modifications there have been to that division As the process took hold we noticed that doing this quarterly wasn t adequate As a result I now hav
8、e a meeting once a week with the managers who are directly responsible to me to review and revise their departmental goals However in my view communicating the plan of where the company is headed is something let me down on a continual basis ever amid the often chaotic day to day undertakings of our
9、 fast growing company I think that this jogs to the memory or to be incorporated into every CEO s usual interaction with their staff Our staff turnover rate has fallen to just over 30 percent this year which we were very pleased with And the steps we took might prove useful to other enterpreneurs Th
10、ere are key things that need to be done For example set up meetings every 3 months or so with your most important personnel and use these occasions to provide feedback and talk about any problems the staff may have In addition make sure new recruits are put through a proper 2 week training period an
11、d spend time with a mentor 学 海 无 涯 who has been formally delegated to look after them and answer their questions 首先 每年我们关闭公司并邀请我们全体员工参加场外会议 我们谈论商店 它给了我们一 个机会来强化公司的愿景 毕竟 每个人都必须知道我们要去哪里 我们要实现什么 然后 为了在此基础上进行工作 部门经理每 3 个月向发送一次电子邮件 描述对该部门所做的任 何修改 在这个过程中 我们注意到每季度做这个是不够的 因此 我现在每周与直接负责 我的经理开会一次 审查和修改他们的部门目标
12、 然而 在我看来 在我们快速发展的公司 经常混乱的日常工作中 沟通公司发展方向的计划是让我不断失望的事情 Mpany 我认为这 是一种让人想起或融入每一位首席执行官与员工的日常互动中的方式 我们的员工流动率今 年已经下降到 30 以上 我们对此非常满意 我们采取的措施可能对其他企业家有用 有一 些关键的事情需要做 例如 每隔 3 个月左右与最重要的员工召开一次会议 并利用这些机 会提供反馈 并讨论员工可能遇到的任何问题 此外 确保新员工经过适当的 2 周培训期 并与正式授权的导师共度时光 以照顾他们 回答他们的问题 Also when looking to retain staff don t
13、 just focus on compensation Bear in mind that when it comes to keeping people you need to show publicly that you value their contribution There are also other methods of rewarding staff who stay with you such as stock options and in the long term our goal is for all employees to be receiving these 另
14、外 在寻找留住员工时 不要只关注薪酬 记住 在留住员工时 你需要公开表明你重视 他们的贡献 还有其他奖励与你在一起的员工的方法 比如股票期权 从长远来看 我们的 目标是让所有员工都能得到这些 Unit 2 Youth is not a time of life it is a state of mind It is not a matter of rosy cheeks red lips and supple knees it is a matter of the will a quality of the imagination a vigor of the emotions it is t
15、he freshness of deep springs of life Youth means temperamental predominance of courage over timidity of the appetite for adventure over the love of ease This often exists in a man of 60 more than in a boy of 20 Nobody grows older merely by the number of years We grow old by deserting our ideals 青春不是
16、人生的一段时间 而是一种精神状态 这不是粉红的脸颊 红润的嘴唇和柔软的膝 盖的问题 而是意志的问题 想象力的品质 情感的活力 它是生命之泉的清新 青春意味 着勇气胜过胆怯 冒险欲望胜过安逸 这通常存在于一个 60 岁的男人身上 而不是一个 20 岁的男孩身上 没有人仅仅靠年龄增长 我们抛弃理想而变老 Years may wrinkle the skin but to give up enthusiasm wrinkles the soul Worry fear self distrust bows the heart and turn the spirit back to dust 学 海 无 涯 岁月可以使皮肤起皱纹 但放弃热情会使灵魂起皱纹 忧虑 恐惧 自我怀疑会使心灵弯曲 使灵魂归于尘土 Whether 60 or 16 there is in every human being s heart the lure of wonder the unfailing childlike appetite of what s next and the joy of the game of
