《202X年绩效管理知识讲义英文版》由会员分享，可在线阅读，更多相关《202X年绩效管理知识讲义英文版（213页珍藏版）》请在金锄头文库上搜索。
1、Topic PerformanceManagement KongkitiPhusavat Ph D AssociateProfessorInternationalGraduatePrograminIndustrialEngineeringKasetsartUniversityBangkok Thailand Overview Management Functions planning coordinating andcontrolling Processes measurement analysis evaluation andimprovement Emphasisontheorganiza
2、tionalandfunctionallevel Overview Measurement understandingofthetermKPIorperformancemeasures identificationoftheKPI applicationofMFPMM audittoimproveKPIbylinkingwithpolicies objectives database etc rationetworking andtargetsetting Analysis trend variationunderstandingwithMCPMT benchmarkingprocess an
3、dscorecardandroot causeanalysis Improvement outsourcing developmentofmanufacturingstrategies integrationofknowledgelearnedonlogisticsandsupplierpartnership Overview Whatreflectsorrepresentsthetermperformance KaplanandNorton 1992 Financial customer internalbusiness andinnovation learning SinkandTuttl
4、e 1989 Profitability productivity quality qualityofworklife innovation effectiveness andefficiency Harper 1984 Productivity unitcost price factorproportion costproportion productmix andinputallocation Introduction Multi national national andindustriallevels Organizational functional program andproje
5、ctlevels Teamandindividuallevels Individuallevel Management Workforces Knowledgeandwhite collar Blue collar Introduction Measuringproductivity performancerequiresasystemviewofanorganizationoraunitofanalysis Measuringproductivity performanceiscommon Understandingofimpactsfromlowproductivityiscritical
6、formanagement competitiveness Understandingofunitdimensionsanddefinitionsareessentialformeasurement Introduction OngoingIssuesfor Productivity ManagementTotal multi andsingle factorproductivityconsiderationCombinationofvariousinputfactors considerationintoweightofeachinput datacollectedsuchasintangi
7、bleassets unitdimensions reportingandinformationformatontabularand orgraphicalforms etc aswellasoutputfactors Introduction SystemViewofanOrganization Downstream Upstream Purposesofperformancemeasurement ToidentifywhetherwearemeetingcustomerrequirementsTohelpuseunderstandourprocessesToensuredecisions
8、arebasedonfacts notonemotionToshowwhereimprovementsneedtobemadeToshowifimprovementsactuallyhappenedToidentifywhetherourcontractorsorsuppliersaremeetingourrequirements DepartmentofEnergy USA Introduction Performancemeasurementshouldbeusedandintegratedintoamanagementsystemandprocess basedonthefollowin
9、greasons Control Performancemeasurementhelpsreduceprocessvariation Continuousimprovement Performancemeasurementhelpsidentifydefectresources processtrends anddefectpreventionaswellasopportunitiesforimprovement Needtohavefeedbackbymanagement Performancemeasurementhelpsmangersandadministratorsrealizewh
10、atistobedone whatisbeingdone whentotakecorrectiveandpreventiveactions andwhentochangetheexpectation DepartmentofEnergy USA Introduction Introduction Downstreamoroutcomes customers users consumers buyers andstakeholders impacts reaction satisfaction financialgrowth sales return replacement recall sur
11、vival etc Upstream providers suppliers contractors andvendors relationships partnerships contractualagreements etc Introduction Outputs Intangible Tangible Outcomes Satisfaction Expectation DesirableImpacts etc BasicsonMeasurement Deming Youcannotmanagewhatyoucannotmeasure Youcannotmeasurewhatyoucan
12、notdefine Youcannotdefinewhatyoudonotunderstand BasicsonMeasurement MandatedbytheGovernmentPerformanceandResultsAct GPRA of1993Federalagenciesmustbeaccountableandfocusonimprovingservicequalityandcustomersatisfaction CoupledwiththeGovernmentManagementReformActof1994whichemphasizesperformanceimproveme
13、ntandopennessforannualfinancialaudit i e PART activity basedmanagement performance basedcontract adaptiveprocessforplanningandbudgeting ownershipcost etc BasicsonMeasurement The1993GovernmentPerformanceandResultsAct GPRA requiresthefollowing 1 Establishingtop levelagency spoliciesandobjectivesaswell
14、asannualprogramgoals 2 Defininghowtheagencyintendstoachievetheseobjectivesandgoals 3 Demonstratehowtheagencywillmeasureitsownperformance includingtheprograms BasicsonMeasurement BushAdministration 2001 Performancemeasurementisnotanannualevent ratheritisacontinuousprocessrequiringclearperformanceexpe
15、ctations periodicfeedbackforreview andanalysisforimprovement BushAdministration 2001 Performancemeasurementisnotanoption theonlyquestionishowwellitisdone BasicsonMeasurement Measurement understandingonstatic dynamicmeasure andtotal partial single factormeasure andsurrogatemeasure BasicsonMeasurement
16、 Single factormeasure Output laborPartial ormulti factormeasure Output labor material Total factormeasure Output labor material capital machine facility utility information BasicsonMeasurement Casestudyforsingle factormeasure laboronly 5employeesproducing500outputunitsinonemonthbyworking22dayspermonthand8hoursperday Forthesecondmonth 600unitsweremadewith5employeesbutworking20dayswiththesameworkinghoursinoneday 880 5 22 8 and 800 5 20 8 Staticmeasures onemonth 500units 880laborhours 0 57unitsperl
