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1、EVERYTHING YOU ALWAYS WANTED TO KNOWABOUT YOUR SUPERVISION“督导技能大全”培训手册INTRODUCTIONSWhether you are training new supervisors or refreshing the skills of current staff, EVERYTHING YOUVE ALWAYS WANTED TO KNOW ABOUT SUPERVISION can help them become more effective, productive, and results oriented. By de
2、veloping supervisors sills, it not only helps them meet organizational and personal goals, but also shows them how to create a climate of motivation for those reporting to them.PLANNING YOUR SESSIONAs you know, the most effective training sessions begin with a well-prepared leader. Your knowledge of
3、 the topic and familiarity with the video will make the training session more meaningful for the participants and more enjoyable for you. SESSION CHECKLISTTake a few minutes before your session to make sure youve assembled the things you need to run it smoothly.LocationRoom reservedRoom enough to br
4、eak into small groupsSatisfactory ventilationEnough seatsEnough writing surfacesGood acousticsRelaxed environmentGood view of the screenLit so participants can take notes during videoEquipmentIf recorder:Right format for tape _ VHS _ Beta _ 3/4 inchConnected to monitor or televisionIn working orderP
5、re-tested in viewing roomIf projector:Projector bulb and exciter lamp workFan in working orderEmpty take-up reelSetting at correct angle for video to be on screenExtension cord handy and taped down safelySound system warmed upPre-tested in viewing roomMaterialsTraining leaders guide Video or videoPa
6、per and pens/pencilsSession outlinePhotocopies of necessary materials made and in proper orderPOSSIBLE SESSION OUTLINE1. Discuss your session objectives2. Introduce the video3. Show the video4. Go through the discussion questions5. Do selected exercise6. Hand out desk reminder cards7. Briefly review
7、 main points of video8. Close sessionOR1. Discuss your session objectives2. Introduce the video3. Show the video in its entirety4. Rewind video as you explain that youll be reviewing each section of the video separately.5. Show video through the section on organization (Stop video when Diane says, “
8、It is, but by planning what I have to do each day, I can do the work of three people.”)6. Do discussion questions 27. Do exercise 18. Show video through the section on delegation (stop video when Diane says, “You were right about learning how to delegate. I know now my problems are over.”)9. Do disc
9、ussion questions 3 and 4.10. Do exercise 311. Show video through the section on discipline (stop the video when “The Voice” says, “You handled that very well.” And Diane replies, “Thanks.”)12. Do discussion question 6.13. Do exercise 4.14. Show video through the section on motivation (stop video whe
10、n Diane says, “That I can arrange.”)15. Do exercise 5.16. Do exercise 6.17. Hand out desk reminder cards.18. Close session.Everything Youve Always Wanted To Know About Supervision 督导技能大全MAIN POINTS 课程重点ORGANIZE:Plan your work and work your plan组织计划你的工作以及工作你的计划1. Write down the six most important thi
11、ngs you have to do 记下六件你必须做的重要事情2. Put in priority order 按工作先后顺序排列3. Coordinate with your calendar 同你的计划和工作日历融合协调好DELEGATE:分配任务1. Tell why the job is important 陈诉该工作的重要性2. Define results wanted 阐明期望的结果3. Define authority 规定权限4. Agree on deadline 共同商定完成期限5. Ask for feedback 询问意见和反馈6. Set up controls
12、建立好控制机制COMMUNICATION: List points to cover plan ahead rehearse沟通列出要覆盖的要点-提前计划-彩排1. Ask open-ended questions 问一些特殊疑问句2. Listen 聆听3. Set goals 设定目标4. Ask for feedback 询问意见和反馈DISCIPLINE:纪律1. Give facts and figures 提供事实和数据2. Get agreement that there is a problem 对问题的客观存在达成共识3. Explain consequences 解释后果4
13、. Help employees find their own solutions 帮助员工找到他们问题的解决办法MOTIVATION: Motivation = the need for激励激励=对下列的需要1. Accomplishment 成就感2. Responsibility 责任感3. Some say in how the job is done 描述完成该工作的方式4. Learning and growth 学习和提高OVERALL MOTIVATOR = THE NEED TO FEEL IMPORTANT整体的激励 = 自我价值体现和自我重要性体现的需要DISCUSSIO
14、N QUESTIONS 讨论问题1. Of the five supervisory skills brought out in the film, which do you feel is the most important? Which do you find easiest? Why? Which is most difficult? Why? 在录像里的五个督导技能里面，哪一个你觉得最重要？哪一个最容易？为什么？哪一个最难？为什么？2. Most of us know the basics of organizing our work, yet few do it consisten
15、tly. What usually stops you from “planning your work and working your plan?” What would it take to overcome that obstacle? 我们绝大多数都知道安排组织我们工作的基本知识，但却很少人能持之一恒。到底是什么阻止你“计划好工作并让计划运作的呢？”又有什么能协助你克服这些障碍呢？3. Whats the most successful example of delegation youve had? What made it work so well? Has that good experience encouraged you to delegate other responsibilities? Why or why not? With what results? 举例你最成功的一次分配工作的实例？并分析是什么使它能产生良好的效果的呢？这种成功的经验是
