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1、 InternalResultantTraining July30 August10 2001 HongKong PROPRIETARY 1998ThomasGroup Inc AllRightsReserved TableofContents IntroductiontoThomasGroup Inc TotalCycleTimeatEsquelGroupTCTBasicsCrossFunctionalTeamsProcessMappingMeasurementsBarrierRemovalBarrierCharacterizationUsingCause EffectDiagramsCyc
2、lesofLearningandEffectiveMeetingManagement WhatistheThomasGroup WeareauniqueinternationalmanagementservicescompanythathelpsclientsimprovetheircompetitivenessandfinancialperformanceFoundedin1978 annualcompoundgrowth 30 Over200seniormanagementexecutiveswithbroadskills experienceAverageoperationsmanage
3、mentexperienceperResultantis22yearsProprietaryTotalCycleTimeMethodologytoimplementchangeGlobalHeadquartersLocations Dallas Detroit Frankfurt SingaporeandHongKongOver300successfulcycletimereductionprograms TGIMission ToMakeBusinessesCompetitiveByUsingToDrive TotalCycleTime ImprovedResponsivenessandAc
4、celeratedResultsusingMinimumResources 3R s WhatWasThomasGroup sRoleAtEsquel Outsideobjectivechangeagent committedtoimprovedresultsDefinebusinessprocessescriticaltoEsquel scompetitivenessEstablishaggressiveperformancetargetsatwhichEsquelisentitledtooperate dramaticimprovementsoverbaselineApplyThomasG
5、roup sTotalCycleTimemethodologytohelpEsquelreachentitledperformance withineighteenmonths TotalCycleTime TCT Basics CorporateCompetitivenessisDrivenbythe3R s Respondingquicklytocustomersneedsforpresentandfutureproducts services Resultsacceleration particularlyinfastdelivery lowercostsandimprovedquali
6、ty Resourceeffectiveness particularlyinpeoplecostsandcashtied up R R R Faster BetterResultsthantheCompetition ButusingfewerResourcesthantheCompetition BusinessasaseriesofProcesses Allbusinessesorganizations whethermanufacturing services development software etc arecomposedofaseriesofdifferentbusines
7、sprocesses Thesebusinessprocessstepsmustbe DocumentedandanalyzedtoensurethateachhasvalueCanbeexecutedintheminimumtimeHavethehighestpossibleaccuracyorFirstPassYield Thetimeittakesinallbusinessprocessesfromidentificationofanunmetmarketneeduntilthatneedissatisfied CycleTimeis Thetimeittakestogetsomethi
8、ngdoneManufactureaproductDevelopaproductDeliveraserviceInstallafactoryReducecostsImprovequalityThetimeittakestochangethewayacompanydoesthings Mostdifficulttochange TotalCycleTimeis Thecombinedeffectofthecycletimesofallbusinessprocessesfromthetimeaneedexistsuntilitissatisfied TotalCycleTime TCT drive
9、sImprovement TotalCycleTime TCT drivesImprovement AsuccessfulTCTProgramsuccessfullyreducesthecycletimesofallidentifiedbusinessprocessesandintegratestheseprocessesintoaseamlesstotalbusinessprocesswithaminimumTotalCycleTime CrossFunctionalTeam CFT WhatisaCross FunctionalTeam Ateamrepresentingthevariou
10、sfunctionalareasofoneormorecompaniesTheMissionoftheCFTteamistoachieveagreedupon specificobjective s Theobjectivesareultimatelyaimedat DrivingcontinuousimprovementinkeybusinessprocessesRadicallyimprovingtheorganizations globalcompetitivenessInternalizingtheTCTprocessestoensurecontinuationoftheprocess
11、improvement WhyareCross FunctionalTeamsNeeded ProblemsandsolutionsdonotcompletelyresidewithinonedepartmentAllfunctionalelementsinvolvedinaprocessneedtocontributeMembersshouldbringknowledge objectivityandnewviewpointstoproblemsolving TheRoleoftheCFT TheCFTistheprocessownerofthekeyprocessesidentifiedf
12、orimprovement ThisprocessimprovementismeasuredbyCycleTime CT andFirstPassYield FPY results TheCFTisresponsiblefor TheidentificationofthekeyprocessesTheperiodiccollection analysis displayandreportingoftheCT FPYandothermeasurementsdata Identificationofbarriers substituteprocessesandnonvalueaddedactivi
13、tieswithineachprocess MaintenanceandexecutionofacontinuouslyupdatedbarrierremovalplantoachieveorsurpassentitlementinCTandFPY RoleandResponsibilityofCFTLeaders EnsurethatTCTprocessisfollowedandthatresultsareachievedquicklySetcleargoalsandholdtheteamaccountableLeadteamincarryingoutitsobjectivesEnsuret
14、hatteammeetingsareactionoriented 3W s KeepteamfocusedwithoutdominatingmeetingsTransferrequiredCFTskillstonewmembers RoleofTeamMembers Responsibleforcontributingtotheteam ssuccessby Representingcompany empowereddecisionmaker Communication inputfromandtotheirfunctionalorganizationAttendingandactivelyp
15、articipatinginallmeetings orprovidinganempoweredsubstitutetoactandmakedecisionsforthemWorkingwiththeteamtoidentifybarriersandtheirrootcauses rankingandremovingthemDevelopingActionPlansanddrivingthoseActionPlanstocompletionUsingmeasurementstotrackprogressandassurespecificbusinessprocessorprocessespro
16、gresstowardandreachentitledperformance RoleofTheScribe Preparesanddistributesthemeetingagenda2 3daysinadvanceofthemeeting Thisensuresparticipantscometothemeetingprepared Note MembersshouldsubmitdocumentationtobediscussedinthenextmeetingtotheScribeforattachmenttothemeetingagenda PreparesanddistributesthemeetingminutesandW3swithinoneworkingdayfollowingthemeetingdate TheMinutesaretoincludeAttendance Summaryofthetopicsdiscussed Significantdecisionsmade Nextmeetingdate timeandvenue OldW3swithstatusan
