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1、职位描述文件职位识别信息职位名称Training Administrator所属部门Contact Center职位编号所在城市SZ工作地点Contact Center出差要求无偶尔经常常驻版本号V1.0生效日期2005年6月15日工作网络关系直接上级职位Assistant Manager, Training Ops/Planning & Development汇报职位直接下级职位人员管理权限薪酬无建议权 决定权直接下级人数绩效无 建议权 决定权直接管辖团队配备无 建议权 决定权业务指导职位Sr. VP, Contact Center; General Managers of other de
2、partments对职位产生影响的外部机构受到职位影响的外部机构任职资格教育程度Graduate专业方向travel or secretarial major工作经验 year or above in foreign enterprises preferred行业经验培训经历管理技能专业技能 training administration experience通用技能 Communication职位目的与职责职位目的（存在的理由，限制和目标）To provide administrative and clerical support to the efficient operations of
3、 the contact center as well as various business lines of the company as a whole.职责范围(名称、定义、该职责所要达到的结果/目标)责任级别（全部/部分/协助）衡量标准(数量、质量)业务类Operational level To provide administrative and clerical support in Travel academy which include new recruited database, trainees attendance registration, training rec
4、ord update & maintenance, preparation of training materials, training facilities management, project implementation and so forth. To responsible for the liaison and follow up with external institution for outreach training administrationAll KPIs for training administration Internal customer satisfaction External customer satisfaction Staff attrition
