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1、 Project Ref: IE/01-2002/SSC PROPOSAL TO SERVICEIMPLEMENTATION OF ISO 9001:2000ForSS Consultancy Pte LtdAddressSingapore (199 588)Prepared by Amos Tan29 January 2002All Rights ReservedCONTENTS Page1.Introduction 32.Scope of Project 33.Consultancy Contents 4 4.Consultancy Methodology 55.Project Durat
2、ion 76.Project Deliverables 87.Project Investments 98General Terms and Conditions 119.Project Consultants 1310. CV of Principal Consultant 14CV of Senior Consultant 2811Letter of Acceptance 32INTRODUCTIONSS Consultancy Pte Ltd intends to implement a quality management system based on ISO 9001:2000 s
3、tandard. They have requested Innovative Edge Pte Ltd to submit a consultancy project proposal to assist them in their endeavour to achieve certification to ISO 9001:2000.This consultancy proposal describes the stages of work that will systematically lead SS Consultancy Pte Ltd to achieve their desir
4、ed certification.Scope of ProjectThe consultancy activities detailed in this proposal cover only the implementation of the quality management system based on ISO 9001:2000. Modification of current procedures, if any, will be carried out solely on the basis of need to meet additional requirements imp
5、osed by ISO 9001:2000 standard where applicable.A large proportion of the consultancy time will be devoted to developing new methods or revising methods for carrying out quality-related activities along the approach required by ISO 9001:2000. The subsequent development of quality procedures, work in
6、structions and any other documents not explicitly specified by the ISO 9001:2000 standard should be the responsibility of SS Consultancy Pte Ltd.While our Consultant provides the necessary guidance to help SS Consultancy Pte Ltd implement the ISO 9001:2000 standard, the Management of the SS Consulta
7、ncy Pte Ltd is fully responsible for ensuring that the new or revised quality practices as required by ISO 9001:2000 are carried out at various work areas.CONSULTANCY CONTENTSThe contents of this consultancy project cover the following activities:1. Review any current documentation that were establi
8、shed and documented. Where necessary, documents will be amended to comply with the requirements of the revised standard.2. Identify and map out the SS Consultancy Pte Ltds critical or vital processes and their inter-links. These process maps will help in the identification of critical points for con
9、trol, monitoring and measurements of the related processes. Relevant documentation may need to be established depending on operational needs.3. Review current processes and streamline them according to the PDCA approach for better management of processes.4. Help the SS Consultancy Pte Ltd identify p
10、erformance indicators and improvement objectives (including functional objectives) to support the Quality Policy.5. Assist in defining and measuring the effectiveness of actions taken to develop and improve job competencies, including training.6. Provide guidance in the development of a customer sat
11、isfaction measurement system.7. Assist in identifying areas for improvement according to the requirements of ISO 9001:2000.8. Assist the SS Consultancy Pte Ltd to establish the 6 mandatory procedures specified in the ISO 9001:2000 standard.CONSULTANCY METHODOLOGYOur consultancy methodology follows t
12、he roadmap below:1.TrainingOur Consultant will conduct a one-day in-house training on ISO 9001:2000. Class size will be limited to a maximum of 20 participants. Additional classes will be chargeable according to the rates defined in the section on Project Investments (see Page 9)2.System Review and
13、DesignThe following activities will be carried out:a) Conduct a system review of the current quality system to identify gaps to be bridged to attain the requirements of ISO 9001:2000.b) Establish an Action Plan to bridge the gapsc) Streamline (and fine-tune where required) current documentation. Ame
14、nd relevant documents to reflect the new or revised ISO 9001 requirements. Particular attention will be given to the 6 compulsory procedures required by ISO 9001:2000.d) Discuss with relevant staff (including department managers) to:i) Map out critical processes and their inter-linksii) Identify app
15、ropriate product and process measurementsiii) Develop an appropriate method for measuring customer satisfaction.iv) Review job competencies and effectiveness of training conducted. Corrective actions will be suggested where appropriate.Where necessary, our Consultant will advise the Management of the SS Consultancy Pte Ltd on
