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1、BackOfficeSystem後檯管理系統 BackOfficeSystem Functions SystemsgenerallyworkbehindthescenesDesignedtoautomatekeybusinessfunctionratherthanservethecustomerdirectly BackOfficeSystem PayrollsystemsAutomatethecalculationandpaymentofwagesandsalariesPersonnelsystemsStoreandanalyzeinformationaboutemployeesAccoun
2、tingsystemsAutomatetheprocessofdrawingupperiodicfinancialreportsMarketingsystemsHelpanalyzethemarketpositionfthehotel PayrollSystems CalculatingpayrollcanbeacomplicatedandtimeconsumingprocessDifferentworkhourwithdifferentrateRegularworkhours overtimeworkhours shiftallowance bonuses etcIncometaxandna
3、tionalinsurancechargesmustbecalculatedforeveryemployeehealthinsurancedeductionhastobemadeCumulativeperiod to datefigureshavetobestoredandperiodicallyreportedtotheInlandRevenue PayrollSystems HospitalityindustryhasseveralpeculiarcharacteristicswhichmakepayrollcalculationevenmorecomplicatedEmployeesar
4、emulti skilledandworkinseveraldepartments eachwithdifferenthourlywageratesServicechargehastobecollectedanddistributed PayrollSystems Whatcomputerizedpackagescandoaboutthepayrollprocess AutomatethepayrollprocessReducethetimeneededtocompletetheprocessWagesarepaidfrequently majorsavingoftime cost arepo
5、ssible PayrollSystems Howdoesthepayrollsystemworks Thenumberofhoursareenteredintothesystemfromatimesheet orTransferredautomaticallyfromanelectronicdevice eg Timeclock HotelandcateringcomputersystemscanalsoactastimeclockEPOSorPMScanrecordthelog onandlog offtimeofeachemployee andreportthenumberofhours
6、workedtothepayrollsystemOncethegrosswageisknown theamountoftaxduecanbecalculatedusingdatafromtheemployee smasterfile PayrollSystems Howdoesthepayrollsystemworks Itemizedpaylslips listingalldeductions arethenproducedautomaticallybythesystem somesystemscanprintpersonalizedpaychequesshowingthenameandth
7、ecorrectamountduetoeachemployeeSomesystemsallowpaymenttobemadebyBankGiro whichreducethecostsofbankchargesandadministrativetimewhenusecashorchequesforpayroll Businesscostarereduced onechequeforentirepayroll Employeegetpaidmorequickly PayrollSystems Howdoesthepayrollsystemworks Fromthebank spointofvie
8、w BankGirosaretimeconsumingSolution PaypathorBACS BankAutomatedClearingSystem allowthesamedatatobetakentothebankoncomputerdisk whereitcanbereaddirectlyitothebank scomputerLesstimeisneededforprocessingthetransactions whichisreflectedinlowerbankchargesfortheserviceSolution2 electronicfundstransfer EFT
9、 Eliminatestheneedtogotothebank Datacanbetransferredelectronically andthefundsrequiredforpaymentautomaticallyremovedfromthefirm sbankaccount EmployeeTimeSheet EmployeeMasterFile PersonnelSystems Becauseofthelinksbetweenthepayrollandthepersonneldepartments theircomputersystemstendtoworkcloselywitheac
10、hother Insomecases personnelsystemsincorporatepayrollaspartoftheirfunctions However itismorecommontohaveseparatesystemsbecauseeachhasitsowngoalsandobjectives PersonnelSystems Functions StoreavarietyofinformationabouteachemployeeAnalyzeddatainvariouswaystoproduceusefulinformationforthepersonnelmanage
11、r Labourschedulingcanassistindrawingupstaffrosters PersonnelSystems ComputerizedLabourschedulingsystemNumbersandskillsareenteredintosystemUsemathematicaloptimizationtechniquetodrawuprostersMinimizeslabourcostsbymakingasmuchuseaspossibleofpermanentstaffandbyavoidingovertimeConfusionisreduced aseachem
12、ployeereceiveddetailedindividuallyprintedreportshowingwhereandwhenheorsheisscheduledtowork PersonnelSystems Personnelsystemsarestillrelativelyuncommoninthehotelandcateringindustry Individualhotelsorrestaurantstendtoemployarelativelysmallnumberofpeople andusingacomplexcomputersystemtohelpmanageperson
13、nelmightthereforebeunproductive 人事薪資管理系統 出勤刷卡作業 人事員工管理 制服領用作業 薪資銀行轉帳作業 現金發放作業 二期薪發放作業 勞健保所得稅作業 年度扣繳憑單作業 離職員工作業 出勤考核作業 排班表作業 AccountingSystems Thetraditional paper basedmethodofaccountinginvolvesrecordingtransactionsinthreeledgers asalesledger apurchasesledgerandanominalledger Becausea double entry s
14、ystemisusedtoensureaccuracy entrieshavetobemadeinseveralledgerstorecordasingletransaction AccountingSystems Computerizedpackagesimplifytheprocessbycompletingeachtransactioninasinglestep AllnecessaryledgerentriesaremadeautomaticallywhenthetransactionisprocessedbytheaccountingsystemElectroniclinkstoot
15、hercomputersystemallowmanyofthepostingstobemadeautomatically AccountingSystems Accountingsystemsareusuallypurchasedinmodules eachofwhichdealswithdifferentaspectsoftheaccountingprocess Eachmodulecanworkasastand alonepackage orcanbeintegratedwithothermodulestogiveacompletecomputerizedaccountingsystem
16、Modularizationallowsbusinessestouseonlythosemoduleswhichareusefultothem Modularizationalsoallowsbusinessestocomputerizeinstages AccountingSystemModules Debtors ledgermoduleCreditors ledgermoduleNominal ledgermodule Debtors ledgermodule Functionsandbenefits Recordsthedetailsofallsalesmadebythebusiness Computerizedsystemensuresthatcustomeraccountsarealwaysaccurateanduptodate andmeanthatend of monthstatementscanbeproducedpromptlyAutomaticallyprintsreminderstobesenttoclientswhosepaymentsareoverdue P
