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1、INTERNALAUDITINGFOR QS 9000 Welcome Restrooms Breaks Registrationsheets Phones Evaluations Forassistanceafterthiscourse Introductions NameCompanyTitle PositionCurrentresponsibilitiesExperienceinqualitysystemsExperienceinauditingWhatdoyouexpecttolearnfromthiscourse Agenda AuditingfundamentalsTheaudit
2、systemHumanfactorsroleinauditingAuditpreparationAuditperformanceOpeningmeetingClosingmeetingAuditreportFollow upactionCasestudyExam Exam 3 1 2hours 1 1 2hoursPart1 openbook SevencasestudiesAnswerastheteamleaderIfthereisanonconformance citetheclosestelement subelementofQS 900015minutebreak2hoursPart2
3、 closedbook GeneralquestionsaboutauditingMultiplechoice fillintheblank true falsePart3 closedbook QS 9000requirementsMultiplechoice fillintheblank true false MODULE1 Introduction Introduction Thismodulewilldiscuss DefinitionofqualityCostofnonqualityCostofqualityPreventioncostsAppraisalcostsQualitysy
4、stem DefinitionofQuality Quality DefinitionsofQuality DictionaryAcharacteristicorattributeofsomething property afeature Excellence superiority Degreeorgradeofexcellence DemingQualityhasmeaningonlyintermsofthecustomer hisneeds whatheisgoingtouseitfor Continuousimprovement DefinitionsofQuality JuranFi
5、tnessforuse fitnessforpurposeasseenbytheuser Forlong liveditems availability reliabilityandmaintainability the abilities RegulatedIndustriesMeetingspecificationsorrequirements DefinitionsofQuality CrosbyConformancetorequirements IshikawaProductsandserviceswhichareeconomical mostuseful andalwayssatis
6、factorytotheconsumer ISO8402Thetotalityofcharacteristicsofanentitythatbearonitsabilitytosatisfystatedandimpliedneeds CostsofNonquality WasteduetoscraporrejecteditemsReperformanceofworkInefficientuseofresourcesServiceandwarrantycostsCustomerlossofconfidenceLossofmarketshareLiabilitycosts CostofQualit
7、y PreventionandappraisalcostsCoststopreventnonconformancesCoststoevaluatequalityNonqualitycostsInternalfailurecostsExternalfailurecosts VariablesAffectingQuality AccuracyinidentifyingcustomerrequirementsandexpectationsAdequacyofrawmaterialsAdequacyofproductdesignCompetencyofpersonnelVariancesinproce
8、ssequipmentAdequacyofmeasurestakentopreventdamagetotheproductafterproduction VariablesAffectingQuality Controlofproductionconditions suchascleanliness humidity andtemperatureControlofchangesindesignorincustomerrequirementsControlofproductionprocesssupportsystems suchaselectricpower compressedair and
9、waterAdequacyandaccuracyoftestandinspectionequipmentCorrectlyidentifyinginspectionandtestcriteria QualitySystem Definition Theorganizationalstructure responsibilities procedures processes andresourcesneededtoimplementqualitymanagement ISO8402 TypesofQualitySystems InternalQualitySystemImplementspoli
10、ciesandobjectivesIncludesqualitycontrolfunctionsIncludesqualityassuranceactivitiesExternalQualitySystemProvidesassurancespecificallyforthecustomer MODULE2 QS 9000Overview QS 9000Overview Thismodulewilldiscuss QualitysystemdocumentationThetwentyelementsthatareISObasedTheautomotivesector specificrequi
11、rementsThecustomer specificrequirements QS 9000Overview QualitySystemRequirementsQS 9000DevelopedbyChrysler Ford GeneralMotorsHarmonizesChrysler sSupplierQualityAssuranceManual Ford sQ 101QualitySystemStandard andGM sNAOTargetsforExcellenceFoundedonISO9001 1994 Section4 QS 9000Overview QS 9000applie
12、stoalldirectinternalandexternalsupplierstoOEMsof ProductionmaterialsProductionorservicepartsHeattreating painting plating orotherfinishingservices QS 9000Overview QualitysystemdocumentationSuppliersmustestablish document andimplementeffectivequalitysystemsbasedonQS 9000AllrequirementsofQS 9000mustbe
13、incorporatedintothesupplier squalitysystem seequalitysystemdocumentationprogression QualitySystemDocumentationProgression QS 9000Overview Qualitysystemdocumentation cont Level1 QualityManualDefinesmanagement squalitypolicyandcommitmenttoqualityLevel2 ProceduresSpecifieswhodoeswhat andwhenitistobedon
14、eLevel3 InstructionsSpecifieshowtheworkshouldbeperformedbyoneindividualorfunctionLevel4 RecordsandOtherDocumentationProvidestheobjectiveevidenceofimplementationandresults ComparisonofQualitySystemRequirements QS 9000 QualitySystemRequirements CONTAINS23ELEMENTSTHATCANBEGROUPEDINFOURCATEGORIES Qualit
15、ymanagementandleadershipQualitysystemstructureandcontrolProductandprocessmanagementAutomotivesectorspecificrequirementsPluscustomerspecificrequirements FormatExample ElementNumberTitleofElementRequirements ISObasedrequirementsAdditional Automotiveinterpretations QualityManagement Leadership Provides
16、requirementsfortheeffectivemanagementofthequalitysystem Outlinesmanagement sresponsibility involvement andsupportofthequalitysystemProvidesorganizationalstructurerequirementsforthesupportofqualityfunctionsEmphasizestrainingofpersonnelaffectingquality QualityManagement Leadership Element4 1ManagementResponsibilityRequirements Define communicatequalitypolicy understoodatalllevelsDefineobjectivesandcommitmenttoqualityDefineresponsibilitiesandauthorityforpersonnelaffectingqualityProvideorganizationa
