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1、2020 6 1 CostandPerformanceManagement CreatingValuewithMeasuresPresentedbyFocusedManagementInc FacilitatingPerformanceImprovementThroughBetterUseOfInformationAndTheApplicationOfDecisionSupportTools AtIssue EveryorganizationneedstomeasureandmanageperformancetosatisfythedemandsofstakeholdersToday smea
2、surementandmanagementmethodsaremuchbetterthaninthepastbutneedtobeconnectedtogetherThespeedofchangeandinformationagecomputingandcommunicationsleavelittlemarginforerrorsDecisionmakingneedsfacts TheFishTankSyndromeIfeachpersondescribedwhattheysaw woulditbethesamedescription Perspectivesvary Whichiscorr
3、ect ImplicationsofTheFishTankSyndrome Weneedavarietyofperspectivesandwithwhichtoobtainabalanced disciplinedanddynamicviewofourbusinessesWeneedtodevelopacommon agreedunderstandingofthebusinessandallofitscharacteristicsWeneedaconstantlyavailablesetofreferencepointstowhichwecanreturnWeneedalivingreposi
4、toryinwhichlocateandmaintainknowledge Result WhatIsAtStake InappropriatemeasurementsystemscanbecostlyexperimentsSobey s 50mERPwriteoffBoeing sproductionproblemsinthelate1990 sMalcolmBaldridgewinner WallaceCo bankruptFortune500companieswillfacea 31 5BillionknowledgedeficitnextyearByhowmuchcanprofitbe
5、increasedbychangingyourproduct marketmixtofocusonyourmostprofitableproducts PerformanceArchitecture Acombinationofabusinesslogicmethodology relevantsoftwareandsystemscapability Thelinksbetweenthetoolsareasimportantasthetoolsthemselves PerformanceArchitecturetoDriveValue SystemsEnabled Performance Ac
6、tivityGoalsMeasuresResults ProcessGoalsMeasuresResults OrganizationGoalsMeasuresResults StrategicPlan UnderstandtheOrganization Value BasedManagement VBMisaholisticmanagementapproachthatencompassesredefinedgoals redesignedorganizationalstructuresandsystems rejuvenatedstrategicandoperationalprocesses
7、 andevenrevampedhumanresourcespractices ThisholisticpracticeofVBMisinsharpcontrasttothefinance drivenappearancethatVBMhastakenoninthepast INSEADWorkingPaper Areyou Really ManagingforValue ValueCreationisanOperationalIssue LinkedtoSevenValueDrivers SalesgrowthrateOperatingprofitmarginCashincometaxrat
8、e WorkingcapitalFixedcapitalCostofcapital WACC Growthdurationperiod Creatingshareholdervaluerequiresintensefocuson DeliveringbenefitstocustomerinmostefficientwayHiring retainingmotivatedworkforceMaintainingexcellentsupplierrelationshipsGoodcitizeninlocalcommunities Processesarewheretheworkisdone Ify
9、oucan tdescribewhatyouaredoingasaprocess youdon tknowwhatyouaredoing W EdwardDeming Process sareconnectedtotheappropriateknowledgeandlearningelements Allfocusedonthesuccessfulperformanceofasingletask Processeslinkorganizationgoalsandmeasurestohumanperformanceandactivities HowWeOrganizeOurselvesTheTh
10、reeLevelsofPerformance OrganizationWorkisPerformedbySystemsofProcesses Alignmentofjobs activitiesandprocesseswithtotalorganizationgoalsiscriticaltothesuccessoftheorganization Sharedserviceorganizationsareanintegralcomponent 6 7 4 48 22 13 DetailedProcessMap ServiceDeliveryProcess ActivityCostResults
11、 ABC ProcessAnalysis ThoughtfulInteraction ServiceDeliveryProcess CostedProcess ActivityAnalysis ThefirststepinanABCanalysisistounderstandwhatactivitiesareperformedintheorganization ActivitySurveyQuestionnaire ASQ facilitatessimpleandefficientcollectionofactivitydatathroughouttheorganization prepare
12、sthedataforimportintoanalysistoolsandproducesdraftactivityandprocesscosts Let sseeASQinaction Pharmacy BestPracticeAnalysisUnitCostComparison Product CustomerABCProfit VBMProduct CustomerEconomicProfit KeyProcessMeasures MeasurescanbelimitedtoM1 endofprocess andM2 sub process measuresM1 E External m
13、easuresshouldbederivedfromgoals M2 M1 I External CustomerMeasuresInternal BusinessMeasuresSubprocessMeasures M1 E LinkingProcesstoJob Consequences Input Output Feedback HumanPerformanceSystem MeasuresEverywhere ProcessMeasuresWorksheet MaterialAcquisitionProcessTotalProcessMeasures Dimension Current
14、Performance Measure ShortTermGoal LongTermGoal Actionstobetaken ProcessOutput Bench marks PerspectivesofMeasurement Create Gather Store Deploy Use Learn processes knowledge training Insights Procedures Guidelines Expertise Frontlines BusinessRepository yourcorporateDNA Feedback KnowledgeManagementCr
15、eates LivingProcesses Web Intranet InternalorExternalCustomer MeasuresSoftwaretoInfluenceHumanBehavior DistributionofconsistentandappropriatemeasurementinformationtoeveryoneintheorganizationisfundamentaltoexecutionofA VBMUseofcomputertechnologies datawarehouse OLAPandpresentationlayersoftwareprovide
16、the media ofdistributionItisthemediathatfacilitatesorganizationchange ThemarriageofmanagementphilosophywithtechnologyandtheimperativetocreatevalueThemediaisrepresentedbythepresentationofcurrentmeasuresandperformanceinformationoncomputerscreenstoallaccountablepartiesThesuiteoftoolsincludessoftwaretoperformsimulationmodelingofprocessesandeconomicperformance SampleMeasurementScorecard Dashboard 2020 6 1 FocusedManagementInfoCenter PersonalProductCustomerProjectsPresentationsFinancialModelsNewsLinks
