《案例：英国石油公司的知识管理实践和经验.ppt》由会员分享，可在线阅读，更多相关《案例：英国石油公司的知识管理实践和经验.ppt（35页珍藏版）》请在金锄头文库上搜索。
1、KnowledgeManagement inpursuitofexcellence chris collison geoff parcell Whatwe llcover AnintroductiontoBP sknowledgemanagementframework toolsandprocessesApracticalexperimentwhichwecanallparticipateinHowBPisembeddingknowledgemanagementprinciplesintoitscoreprocesses Awordfromoursponsor Mostactivitiesor
2、tasksarenotonetimeevents Ourphilosophyisfairlysimple Everytimewedosomethingagain weshoulddoitbetterthanthelasttime SirJohnBrowneCEO BP Anyoneintheorganisationwhoisnotdirectlyaccountableformakingaprofitshouldbeinvolvedincreatinganddistributingknowledgethatthecompanycanusetomakeaprofit ManagingKnowled
3、ge Theideaisnottocreateanencyclopaediaofeverythingthateverybodyknows buttokeeptrackofpeoplewho knowtherecipe andnurturethetechnologyandculturethatwillgetthemtalking ArianWard HughesSpace Communications PeerAssists awaytogetpeopletalking intherightway BP sknowledgemanagementframework Individuals Team
4、s Goals Results UsingKnowledge Findingsolutionstobusinessissues CapturedKnowledge Individuals Teams Goals Results UsingKnowledge BP sknowledgemanagementframework AfterActionReviews Learningduring FourSimpleQuestions Whatwassupposedtohappen Whatactuallyhappened Whywasthereadifference Whatcanyoulearnf
5、romit Col EdGuthrie USArmy 15minuteteamdebrief conductedina rank free environment Retrospects Learningafterdoing Whatwastheobjectiveoftheproject Whatdidweachieve Whatwerethesuccesses Why Why Why Howcanwerepeatthesuccess Whatwerethedisappointments Why Why Why Howcanweavoidtheminfuture Marksoutof10 Fa
6、cilitated forwardlookingteammeeting soonaftertheprojecthasended Afewmore WhatarethetoptenthingsIneedtoknow WherecanIgetmoredetail WhatcanIre use WhocanItalkto Evenmore StillMore MoreLessons MoreLessons LessonsLearned Contextanddetail whereandwhenyouneedit CapturedKnowledge Individuals Teams Goals Re
7、sults UsingKnowledge Recap Timeforsomeaudienceparticipation KMStrategy Innovation Organisation Learning Capturing 1 2 3 4 5 Score BasicPerformance HighPerformance KMAssessmentexercise KMStrategy Innovation Gettingtheorganisationright Learningbefore duringandafter CapturingKnowledge J 3rdKM OLConfere
8、nceChrisCollisonBP KMStrategy Innovation Gettingtheorganisationright Learningbefore duringandafter CapturingKnowledge J 6Expectationsof OperationalExcellence 1 UsetheRightPeople Processes 2 CauseNoHarmtoPeopleor Environment 3 EliminateUnplannedOutages 4 EffectivelyPrioritise Execute 5 OptimiseProduc
9、tion 6 MinimiseCosts PlannedWork Howdoesitwork Everybusinessunitbenchmarksitselfagainstasetofkey practices usingacommonassessmenttoolTargetsforimprovementareagreedbybusinessunits andoffersandrequestsarerecordedResultsarecollatedandanalyzedanda bigpicture iscreatedThrougha datingagency businessunitsa
10、rebroughttogethertosharetheirstrengthsGoodpractices tools offersandrequestsaremadewidelyavailablethroughanintranet communitycentre Morale Motivation EnsureCompetency Share transfer embedknow how Communicateeffectively DrivePerformanceimprovement ManagementofChange EnhanceOurReputationWithThe Communi
11、ty GetHSERight ManageGreenhouseGasEmissions MeasureAndManageProduction Losses EnsureReliability ManageCorrosion Plan ScheduleandResource PrepareAndExecutePlanned Shutdown OptimiseResources OptimisePlantPerformance ForecastProduction AssureProductQuality ManageProcessConsumablesBudget ManageSparePart
12、sAndStores ManageOrganisationalEffectiveness ManageContracted 3rdParty Services ManageEnergyEfficiency ManageWater ManageWorkingCapital ManageOpexBudget 4 5 4 3 2 1 Nolevel1performers Nolevel5performers Minimum Maximum Average The Stairs Diagram CooperRiver BulwerIsland LaveraChemicals Feluy TexasCi
13、ty Kwinana CorytonFeluy bv Joliet GrangemouthGeel Netherlands DecaturHull FPS TrinidadOil Highdesiretoimprove Highperformance 5 4 3 2 1 0 1 2 3 4 Gapbetweencurrentandtarget Performance ManageCorrosion InstantChat HiChris Whatshiftpatternareyouworking HiGeoff I monC shift 12hourson offover4days Doyou
14、dosomethingsimilarinKwinanaRefinery Asharednewspaper Alivingtoolbox Whatwecovered AnintroductiontoBP sknowledgemanagementframework toolsandprocessesApracticalexperimentwhichyouallparticipatedinHowBPisembeddingknowledgemanagementprinciplesintoitscoreprocesses Somekeymessagestoleaveyouwith Haveacommon
15、frameworkandsomesimpletoolsIt sallaboutgettingtherightpeopletalking Youcandoknowledgemanagementwithoutcallingitknowledgemanagement It smostpowerfulwhenyouputitalltogether Tofindoutmore The River diagram TexasCityRefinery 5 4 3 2 1 EnsureCompetence RaiseMorale CommunicateEffectively Shareandtransferknow how GettingHSERight ManageGreenhouseGas ManageIntegrity ManageSpareParts ManageWorkingCapital ManageCorrosion ForecastProduction
