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1、酒店书英文术语大全一、星级酒店员工英语手册Contents 目 录Part One Elementary English 公共英语 Courtesy Service English 礼仪英语01 Hotel Facilities 酒店设施03 Situational Responses情景应答.04Part Two Service English For Each Department部门岗位英语 1、Front Office 前厅.072、FB 餐饮部.11 Chinese Restaurant 中餐. 11 Italian RestaurantTeppanyaki 意餐及铁餐.13 The
2、 Bar酒吧.15 Key Words重要单词.18 3、Housekeeping管家部22 4、The SpaHealth Club 桑拿及健康中心.26 Part Three Departments And Positions酒店部门和职位名称一、 Courtesy Service English 礼仪英语欢迎和问候语 Greetings 1. Good morning (afternoon, evening), sir (madam).早上（下午、晚上）好，先生（夫人）2. How do you do? 您好！（初次见面）How do you do? 您好！Glad to meet yo
3、u. 很高兴见到您。3. How are you? 您好吗？Fine, thanks. And you? 好的，您呢？4. Welcome to our hotel (restaurant). 欢迎到我们酒店（餐厅）来。5. Wish you a most pleasant stay in our hotel.愿您在我们酒店过得愉快.(客人刚入店时)6. I hope you will enjoy your stay with us. 希望您在我们酒店过得愉快。（客人在酒店逗留期间）7. Have a good time! 祝您过得愉快！用语 Terms of Telephone 8. Goo
4、d morning, Front Desk. Can I help you? 早上好， 前厅。请问有什么可以帮到您的？9. Sorry, Ive dialed the wrong number. 对不起，我拨错号了。10. Please press 9 first and when you hear the dialing tone, press the number you want. 请先拨9，听到拨号音后再拨您所要的。11. Hold on ,please. 请稍等。12. Sorry. He is not in at the moment. 对不起，他现在不在。Would you li
5、ke to leave a message? 您要留口信吗？13. Would you repeat that, please? 对不起，请再说一遍好吗？I beg your pardon? 对不起，请再说一遍好吗？祝贺语 Congratulations 14. Congratulations! 祝贺您!15. Happy birthday! 生日快乐!16. Happy New Year! 新年快乐!17. Merry Christmas! 圣诞快乐!18. Have a nice holiday! 节日快乐!19. Wish you every success! 祝您成功!答和应答语 Th
6、anks and Responses20. Thank you (very much). 您（非常感）。21. Thank you for your advice (information, help). 感您的忠告（信息、帮助）。22. Its very kind of you. 您真客气。23. You are welcome. 不用。24. Not at all. 不用。Dont mention it. 不用。25. Its my pleasure. 非常高兴为您服务。Im glad that I can help.很高兴能帮到您。26. Im always at your servic
7、e. 乐意为您效劳。27. Thank you for staying in our hotel. 感您在我们酒店下榻。道歉语 Apologies28. Im sorry. 很抱歉。29. Excuse me. 对不起。30. Im sorry. Its my fault. 很抱歉，那是我的过错。31. Sorry to have kept you waiting. 对不起，让您久等了。32. Sorry to interrupt you. 对不起，打扰您了。33. Im sorry about this. 我对此表示抱歉。34. I do apologize for this. 我为此道歉。
8、35. Lets forget it. 算了吧。征询与应答语 Requests & Responses36. Can (May) I help you?/ What can I do for you?我能为您做什么？37. May I have your name? 能告诉我您的名字吗？38. Just a moment, please. 请稍等一下。39. I see. 我明白了。40. All right. 好的。41. Thats fine. 好极了。42. Yes, of course./ Certainly./Sure. 当然可以。 指路用语 Giving Directions 43
9、. Its on the second (third) floor. 在二（三）楼。44. Turn left/right. 往左/右转。45. This way, please. 请这边走。46. Ill show you the way. 我带您走。47. Its at the end of the corridor. 在走廊尽头。48. Its in the lobby near the main entrance. 在大厅靠近大门。提醒用语 Remind Terms49. Mind (Watch) your step. 请走好。50. Please be careful. 请当心。51
10、. Dont worry. 别担心。52. Take it easy. 放心好了。53. Please dont leave anything behind.请别遗忘您的东西。告别用语 Partings 54. Good-bye. 再见。55. See you later.一会见。56. Good night. 晚安。57. Good-bye and hope to see you again. 再见，希望再见到您。二、 酒店设施 Hotel facilities酒店名称：XXX大酒店NAME：酒店总机/Tel.：酒店传真/Fax.：邮编/P.C. :地址/Address:网址/Website
11、:电子/ A栋：Tower A 一楼/1F菲菲酒廊 The Africa Deck大堂副理 Assistant Manager前台接待处 Reception Counter商务中心 Business Center礼宾部 Concierge收银处 Cashier商场 Boutique意大利复合餐厅 Romanzo Italian Restaurant 二楼/ 2F悦中餐厅 Yue Chinese Restaurant三楼/3F竹村日本料理 Takemura Japanese Restaurant石坊铁板烧 Teppanyaki四楼/4 F健康中心 The Spa桑拿及蒸汽浴： Sauna & S
12、team游泳池 Swimming Pool健身房 Gymnasium五楼/5 F及以上客房 Guest Rooms & Suites七、九楼/7、9F无烟楼层 Non-smoking Floor九楼 /9 F仕女楼层 Ladies Floor十楼 10F 总统套房 President SuiteB栋: Tower B一、 二楼/1,2F停车场 Parking Lot三楼/3F娱乐部 KTV雪茄吧 Cigar Bar四楼/4F国际宴会厅 Banqueting Hall五楼/5 F及以上客房 Guest Rooms & SuitesC栋:Tower C五楼/5 F客房 Guest Rooms & Suites六楼/6F行政办公室 Executive Office三、Situational Responses 情景应答饭店员工必用词汇Please. 请。Excuse me. 对不起。Pardon? 对不起，请您再说一遍好吗？Im very sorry. 非常抱歉。Thank you. 。听见或遇到对客人不利的事时：Im sorry to hear that. I hope you will get better soon. 听到这个我很遗憾，我希望您很快会好
