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1、 Trading CN TQE Technician s Manual December 2007 Author T Hultqvist Quality 1 Creating the Home furnishing offer Idea generation of product concept and development of new range 2 Supplying the offer Purchase the developed product at the best supplier and transporting the good to the stores worldwid
2、e 3 Communicating ntract Review consists of 2 parts one betw and one between the Trading Area and the supplier The technician works as a link between IoS and the Supplier W feasible agreed upon and documented BEFORE start up of running production Furtherm it s used for securing the right quality lev
3、el according to product documentation When All requirements and conditions must be understood agreed and docume signing agreements and start up of running production Technician s task The technician should by following the technical parts such as p doc tests samples etc Links and Documents Project P
4、lan Product Risk Assessment Signing Contract GHP and Physical Tests P Doc Release Contract review Author T Hultqvist IoS has to send all information you need in time 2 Lag time ensure that you have extra time after test approval if the article fails 3 NAC should be done at least 3 weeks before first
5、 delivery 4 Pre NAC prepare together with your team before NAC to avoid failing Links and Documents Project plan example 2 2 2 Product Risk Assessment What A Product Risk Assessment should be done by the Business Area and communicated in the TED or similar This assessment together with input from th
6、e technician should be presented to the supplier Why To avoid quality problems and safety risks early in the process When As soon as possible after the project plan is set Technician s task The risks should be discussed together with the supplier and input to it should be added The relevant critical
7、 points should be secured in the production process and in the FI checklist If a large risk appears try to improve the product design and get it approved by IoS Definitions Hazard A source cause of potential physical injury and or damage to health or property i e harm Risk A combination of the sever
8、ity of possible harm and the probability of occurrence of that harm during a specific situation Author T Hultqvist Load planning based on DWP data at supplier CP IKEA warehouses Issue export documentation based on DWP Pay ESP taxes based on DWP in some European countries Save time and money for both
9、 IKEA and supplier When Approximate data a s a p latest during 0 Series Final accurate data shall be in GPS before 1st Delivery If any product changes during product life Technician s task Train suppliers to fill in DWP form IOS P 0010 Appendix or enter the data in ECIS Verify Definitions Consumer P
10、ackaging All packaging material that comes with IKEA product and ends up in Customer s home Multi Pack All packaging material that group a no of products serving to replenish the shelves in store Unit Load All packaging material meant to facilitate transport look at the product assemble it check the
11、 packaging etc Talk to the supplier about IWAY see IWAY chapter 4 Ask the supplier how trying to reduce the total cost of the product Ask the supplier about capacity issues Be interested in the supplier s business Note Always take pictures when you visit the supplier It s always good for documentati
12、on and if you want to show what you discovered to a co worker 3 2 3 Last Delivery Inspection What Last Delivery Inspection should always be done on minimum the last delivery for an outgoing article or supplier The inspection should be done on products produced in mass regular production line when pr
13、oduction is finished packed and on pallet The technician should participate in the last inspection Why To avoid that the supplier is careless in the end of an agreement When When an article and or supplier is UTG Technician s task The technician should make sure that the product is produced accordin
14、g to the product documentation and that the right quality is fulfilled Links and Documents hecklist C 3 2 4 Product Audit What A systematic approach to quality inspection at the factory The article should be inspected from two perspectives CEPQ and Production Quality Why To ensure that The supplier
15、is manufacturing the products according to the correct quality levels customer expectations The supplier is manufacturing the products according to product documentation The non quality costs are eliminated Author T Hultqvist Quality Level 3 4SIP Supplier Inspection Program Fulfilment of IKEA standa
16、rd Level 4 ISO 9000 4SIP approved by IKEA Fulfilment of IKEA standard 4SIP and official standards third party certificate Why To enable IKEA to evaluate suppliers after the same conditions all over the world and secure product quality according to IKEA requirement When Continuous work starting at supplier evaluation phase to start up of IKEA products to regular deliveries and eventual phase out of articles and or supplier Author T Hultqvist Audit QMUST and report the result into SRDB Approve CAP
