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1、CompanyLogo TheEtiquettesofBusinees BY广外621 CompanyLogo Contents CompanyLogo SpecificsForMen sBusinessCasualSpecificsForWomen sBusinessCasual BusinessAttire 服饰 CompanyLogo SpecificsForMen sBusinessCasual Ties Tiesaregenerallynotnecessaryforbusinesscasual Shirts Longsleevedshirtsareconsidereddressier
2、thanshortsleevedandareappropriateeveninsummer Choosingwhiteorlightbluesolid orconservativestripes 条纹布 isyoursafestbet CompanyLogo Socks Doweardarksocks midcalf 小腿肚 lengthsonoskinisvisiblewhenyousitdown Shoes Leathershoesshouldbeworn Jewelry Wearaconservativewatch Ifyouchoosetowearotherjewelry becons
3、ervative Removingearringsisalwaysasafebet SpecificsForMen sBusinessCasual CompanyLogo Correcttielength Uptobeltlevel waist SpecificsForMen sBusinessCasual CompanyLogo Correctsleevelengthofshirt SpecificsForMen sBusinessCasual CompanyLogo CorrectlengthofTrousers SpecificsForMen sBusinessCasual Compan
4、yLogo Wrongpatternofshoes SpecificsForMen sBusinessCasual CompanyLogo Pants Skirts Womencanwearcasualpantsorskirts Neithershouldbetight SkirtLengths Oftenvaryfromseasontoseason Avoidextremetrends especiallywithshortlengths SpecificsForWomen sBusinessCasual CompanyLogo Shirts Sweaters Inadditiontotai
5、loredshirtsorblouses tailoredknitsweatersandsweatersetsareappropriatebusinesscasualchoicesforwomen Shoes Shoesshouldbeleatherormicrofiber 超细纤维 Regardlessofstyle avoidextremes Makecertainyoucanwalkcomfortablyinyourshoes SpecificsForWomen sBusinessCasual CompanyLogo ReceptionEtiquettes ReceptionGuiden
6、ce CompanyLogo Thebasicprocedures 1 Greetings2 Confirmhisidentityandaskhimwhetherhehasmakedareservation 预约 3 Contactrespondents CompanyLogo Howtosay hello 3Sprinciples 1 Standup2 See3 Smile CompanyLogo Onthebasisof3S youcansay Goodmorning Goodafternoon MayIhelpyou Excuseme MayIhaveyourname please Ju
7、stamoment please CompanyLogo Howtoreceivetheunexepectedguest Firstofall youshouldgivetheguestsomedrinkenthusiastically CompanyLogo Howtoreceivetheunexepectedguest CompanyLogo Howtoreceivetheunexepectedguest Then youshouldunderstandtheintentionoftheguests andsay Waitaminute please Iwillgotoseewhether
8、generalmanagerintheoffice Ifthemanagerdoesn twanttoseetheunexepectedguest soyoucansay Iamsosorrythatourmanagerisnotherenow CompanyLogo Howtoguidegueststothereceptionroom 1 Gatherupdocuments 2 Guideguests CompanyLogo Howtoguidegueststothereceptionroom Payattentionto 1 direction Youshouldwalkinfrontof
9、theguestsleft2 Distance Youshouldstayawayfromtheguestonemetreaway3 Gesturestip Thisway please 4 Adjustpace Followtheguest space thenadjustthepace5 Talktotheguest Searchingfortherighttopic CompanyLogo Somesentencesaboutthereceptionetiquettes GuideDirections 1 Thisway please Comewithme please 2 Iwills
10、howyoutoBusinessCenter 3 Thetoiletisoverthere 4 A CouldyoupleasetellmethewaytotheMetroStation B Pleasegostraight turnrightandthenyoucan tmissit 5 Youcantakethatescalator 自动扶梯 overtheretothesecondfloor CompanyLogo Somesentencesaboutthereceptionetiquettes ProvidingService1 Wouldyoulikemetohelpyouwithy
11、ourbaggage 2 YoucanuseinternetinBusinessCenter 3 Howmanypapersdoyouwanttocopy 4 Wherewouldyouliketofaxthispaper 5 Pleasesignyournamehere 6 PleasefillouttheRegistration 登记 Formfirst 7 Youcantakeataxitoyourhotel CompanyLogo TelephoneManner AnsweringCalling CompanyLogo Answerallcallswithin3ringsBepatie
12、ntandsmileRepeatinformationtobesureit scorrectTakenotesifnecessaryBeclearavoidsomejargonandslangUsecaller snameThankthecalleroncompletionofthecallandbidafriendfarewell Somebasicprinciples CompanyLogo 1 AnsweringanoutsidecallOpening Goodmorning Thisis Speaking HowmayIassistyou Closing Thankyouforcall
13、ingus goodbye Remember Alwaysputyoursmileintoyourvoice TelephoneManner CompanyLogo 2 AnsweringaninternalcallOpening Goodmorning ThisisMarriottCaf Lisaspeaking HowmayIassistyou Mr Ms Closing Thankyouforcallingus goodbye Mr Ms Tips Wheneverpossible tryanddeterminethecallersnameandrefertoitthroughoutth
14、econversation Alsospeakslowlyandclearly TelephoneManner CompanyLogo 3 Placingacallonhold1 MayIplaceyouonhold please Waitforthereply2 Shouldthewaitingtimebelonger makeapointofgettingbacktothecalleronholdevery2mintogivethecalleraprogressreport Thankyouforholding John IamafraidthatJackisstillontheother
15、line WouldyouliketokeepholdingormayItakeamessage 3 Alwaysthankthecallerforholdingandshowhimthatweappreciatehistimeandpatience Thankyouforholding thisisLisaspeaking howmayIassistyou TelephoneManner CompanyLogo 4 Terminatingcall1 Useasuitableclosingphrase Thankyouforcallingus Mr Smith It smypleasure M
16、r Smith 2 Alwayssay GoodBye insteadof bye bye Okay etc 3 Letthecallerhangupfirst thenhangupgently TelephoneManner CompanyLogo Somephraseandsentence Onemoment please Holdon please Iamsorry Jackisnotintheofficenow Whoisspeaking please MayIhaveyourname please Wouldyouliketoleaveamessage Pardon Ididnotgetyou Wouldyousayitagainplease Howtospellyourname please Thanksforyourcalling ThankYou
