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1、 阿联酋迪拜国际机场项目简介Emirates Airport Operation IntroductionJOB DESCRIPTION AND REQUIREMENTSThe roleTo provide a quality service to EK and Code share passengers in respect to check-in, boarding, special services and baggage services as per companys commercial and safety standards and procedures, so that EK
2、 and code share passengers and their baggage are handed in a consistent and efficient manner.LocationThe positions are based in the Dubai International Airport, either in the terminal (check-in hall) or in the concourse (transfer or boarding gate area). Responsibilities Positions are allocated vario
3、us duties, which could include:Check-in / boarding: Fully adhere to all operational procedures (SOP) with regards to travel, immigration and safety regulations. Identify and meet the standard and special service requirements of the passengers at check-in, transfer desk, special services and boarding
4、 gates by adhering to the set service standards and procedures so that the passengers are handled in a friendly and efficient manner. Collect briefing sheet and staff allocation, check all the counters equipments and stationary, report technical fault to Mercator through EMACS Provide a proactive se
5、rvice to passengers prior to check-in such as, managing queues, removing old baggage tags, handling denied boarding passenger, staff passengers, helping families, identifying those with special needs and code share passengers, so that they are directed to the relevant check-in counters and are handl
6、ed efficiently. Initiate boarding at the gates, following laid down boarding priorities, announcements, hand baggage removal, flight coupon reconciliation and head count confirmation in order to assist the process for a safe and on time departure of EK flights. For flights boarding from remote, ensu
7、re the handling procedure applies. Deliver an efficient service at the transfer desks for arriving EK passengers who are connecting to another EK / OAL flights by verifying that their baggage details are recorded in MACS (Mercator Airport Check-in System) prior to checking in passenger and issuing b
8、oarding cards and meal voucher where appropriate so that the transfer passengers are processed accurately and expeditiously. Ascertain the handling requirements of the various categories of passengers (e.g. unaccompanied minors, wheelchair, elderly and incapacitated etc.) then ensures that appropria
9、te special services and facilities are provided to meet the special services requirements of the customers. Provide cover for role above when operational requirements demand this i.e. Act UpBaggage Services: Checks messages from outstations relating to short shipped baggage and ensures that those pa
10、ssengers who are affected are notified as soon as they reach the baggage arrival carousels, then escorts or directs passengers to the Baggage Services Office where necessary and assists with the raising of Property Irregularity reports, the issuance of Interim relief payments and/or overnight kits a
11、nd the restoration of items left on board aircraft, so that passengers are not kept waiting unnecessarily. Monitors baggage delivery performance against agreed standards, keeping passengers informed about any delays or irregularities with their baggage, so that a positive image of our ground product
12、 is maintained in the eyes of EK passengers. Co-ordinates with DNATA Ground Operations concerning the return of checked in bags to passengers who have been offloaded, the re-tagging to final destination of short tagged baggage to DXB, the return of baggage for those passengers who decide to break th
13、eir journey in Dubai for STPC or DBB and the despatch of rush baggage on other flights, so that bags are restored to their owners quickly. Monitor unclaimed baggage and ensures that details are quickly updated in World Tracer and that OHD (on hand) stickers are attached to these bags, contents/inven
14、tory checked and OHD file updated and placed in the baggage store where necessary, so that they can be restored to their rightful owners or to the outstations as quickly as possible. Handles arriving Rush bags from EK and OAL flights, ensuring that the owners in Dubai are contacted to advise them of
15、 delivery arrangements and then makes those arrangements with the transport company to deliver on a cost effective basis after liaising with customs. Helps the passengers who arrive at the land side desk to collect bags, escorts them to the airside area, locates the baggage and hands it over to its
16、owner against a signature, then closes the file in the system. Handle the Telephone calls received at EK Baggage Services Call Centre, deal with passenger professionally and assist the passenger by providing correct and timely information. Should have had 2 years experience in a customer service role. Knowledge of airline passenger and baggage handling preferable. BENEFITS PACK
