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1、预定部日常英语用语 定部日常用语1May I have the room type, please? /What kind of room would you like to reserve? 请问需要预订哪一类型的房间？2What kind of room do you have? 请问贵酒店有什么房间类型？ 3We have standard, superior, deluxe, executive rooms. There is also one presidential suite as well. Furthermore, we have a floor of non-smoking
2、 rooms, and we also have some connecting rooms.我们酒店有标准房，高级房，豪华房，行政房。除此之外还有总统套房。而且我们酒店还设有不吸烟楼层及连通房。4How about your hotels location? 请问贵酒店位于哪里？ 5Well, our hotel located in houjie town, Dongguan City. The Crown Prince hotel is only 30 minutes from Dongguan, 45 minutes from Shenzhen airport and 15 minut
3、es to Chang Ping railway station, by car.我们酒店位于东莞市厚街镇。本酒店离东莞30分钟车程，到深圳机场45分钟，到常平火车站只需15钟车程。6Whats the level of your hotel?请问贵酒店是几星级的？7Our hotel is a five-star hotel.本酒店是五星级的酒店。8How about your hotels facilities?请问贵酒店有什么设施？9We have four kinds of restaurant, lobby bar, conference room, health center, s
4、wimming pool, shop prince and KTV equipment。.本酒店有四种类型餐馆，大堂吧，会议室,健身会所,游泳池,商场及KTV设施。10Which dates would you like to book? When will you check in and check out?请问您需要订哪一天？什么时候入住及退房？11How long will you stay in our hotel?请问您打算逗留多长时间？12Does your hotel have pick-up service?请问贵酒店有接车服务吗？13Yes, please contact
5、the concierge for details .有的，详细内容请联系礼宾台。14Can I get har bour view in your hotel?我可以看到海景吗？15I am sorry, you cant. But you can have a nice view of a large pool surrounded by beautiful landscaping.很抱歉，不可以。但您可以看到周围美丽的泳池景。16What is your hotels website and email address?请问贵酒店的网址及邮址？17Our hotels website i
6、s xxxx and our email address is xxxx. To reserve a room or give feedback to us.我们酒店的网址是xxx而我们的邮址是xxx预订房间或有任何建议可与我们联系。18Your reservation is temporary and it will be cancelled if you dont arrive before 6p.m.on that day.您的预订是暂时的,如果那天下午6点前不到,我们将会取消您的预订。19I am sorry, no elit room is available./ All rooms
7、 are unavailable.很抱歉，提供不了雅致客房。/所有房间都订满了。20Does your company have contract with our hotel?请问贵公司与我们酒店有协议吗？21Can I reconfirm the reservation? A superior room, for Mr. Smith on the 20th Oct. My name is XX，if you have any questions please feel free to contact us. Thank you for calling. Bye-bye!我可以再确认您的预订
8、吗？史密夫先生，10月台20日预订壹间高级房。我的名字XX如有任何疑问请与我们联系。谢谢您的来电。再见！22Please hold on for a moment, Mr Smith.史密夫先生，麻烦请您稍等。23May I have your name, please?请问您贵姓？24I am sorry I beg your pardon.不好意思，麻烦请重复一遍。25Would you please speak more slowly?不好意思，麻烦请说慢一点？26I am sorry, I didnt catch what you meant.不好意思，我不大懂您的意思。27I wou
9、ld like to talk to someone in charge.我想找您们的负责人。28He has not come back yet.他还没回来。29She is in a conference now.她正在开会。30Would you like to call back later?麻烦请您稍后再拨。31Thank you for waiting.让您久等了。32Im not sure, sorry.不好意思，我不能确定。33Are you following me, Sir?请问听懂我说吗，先生？34Could you explain that a bit more?35C
10、ould you put that more simply?请您具体一点好吗？36Could you hold the line, please? Ill check our room availabilities for those days.麻烦请您稍等，我们查询那段时间的房态。37What time do you expect to arrive , Sir?请问大概什么时候到酒店，先生？38May I request a late check in?我想要求晚些到店入住，可以吗？39Certainly, well hold the room until you arrive.当然可以，
11、我们将为您保留房间直到您的到来。40Id like to confirm your reservation.我想确认您的预订。41Could you hold on for a moment please? Ill check our reservation record.麻烦请您稍等，让我查询我们的预订纪录。42Does it include breakfast?包括早餐吗？43The tax and breakfast are also included.税及早餐也包括在内。44We have a special family package plan我们现在开始新推出一个优惠套餐。45W
12、ell have to charge you RMB100 extra for an additional bed.如需加床，我们将会收取人民币100元。46What time will the guest be arriving?客人大概什么到达酒店？47Your room is confirmed for that day.那天您的房间已确定。48Id like to extend it for two more nights until the 9th.我想延住多两天，直到9号。49Well extend your reservation for you.我们将会延住您的预订。50Ill
13、 arrive one day early. Is that OK?我那天早点到，可以吗？51We have changed our schedule, please amend our booking till next week.我们的行程有变动，请更改我们的预订到下星期。52Id like to cancel a reservation.我想取消一个预订。53Im afraid we have no record of a reservation under this name.不好意思，恐怕我们没有这个名字记录的预订。54Which travel agent did you go th
14、rough to make this reservation.请问您是通过哪间旅行社来做这个预订的？55Is this a new reservation or a confirmation call?请问这个电话是新的预订，还是确认预订？56Well send a confirmation to you soon.我们稍后传确认书给您。57Should you have any questions, please do not hesitate to contact us.如有任何疑问请随时与我们联系。58Please feel free to contact us if we can be
15、 of further assistance.如需进一步了解，请随时与我们联系。59Just a minute, please Ill check our booking situation.麻烦请您稍等，我需要查询我们的房态。60Sorry ,there is no record in our list.很抱歉，我们的名单上没有此记录。61Would you hold the line please? I must pick up another call.麻烦请您稍等，我需要接听另壹个电话。62Have you made a reservation?请问已经作了预订吗？63Im sorry to have taken up y
