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1、HRM system WITH VENETIAN MACAU AS AN EXAMPLE 2013 4 19 HRM SYSTEM 1 Group members WANG XI 1009853U B111 0024 XU HANMEI 1009853E B111 0031 LI YUAN 1009853E B111 0085 LIAO SHUANGXIA 1009853C B111 0018 LI JIAYI 1009853E B111 0057 ZHU CHENCHEN 1009853P B111 0057 2013 4 19HRM SYSTEM 2 Contents 2013 4 19H
2、RM SYSTEM 3 Company background Interview process HRM system and problems Suggestion Company background 2013 4 19HRM SYSTEM 4 Opened on 28th August 2007 Covers 10 5 million square feet locates on the Cotai Strip in Macau Venetian style arch bridge canals and stone road The largest casino in the world
3、 and the largest single structure hotel building in Asia Facilities Accommodations 39 storey with 3000 luxury suites Royale suites Bella suites Rialto suites For VIP Florence Suites Cielo Suites Food and Beverage Over 30 world famous restaurants including Michelin star recommended restaurants 2013 4
4、 19HRM SYSTEM 5 Facilities Entertainment 600 luxury duty free shops Grand Canal Shoppes and Shoppes at Four Seasons Gondola ride Restaurants cafes and bars for a convenient break Meeting 70 000 m2suitable for any type of meeting and shows Luxurious 1 800 seat Venetian Theatre 2013 4 19HRM SYSTEM 6 H
5、uman Resource Development Five Key Training and Development Outcomes 2013 4 19HRM SYSTEM 7 Orientating New Team Members Enhancing Service Skills and Knowledge Developing Leadership Talent Improving Performance Refreshing Awareness of Responsible Gaming Team Member Profile 2013 4 19HRM SYSTEM 8 2011
6、Team Member Profile Full Time Team Members Only Number of Full time Team Members18 436 Average Age38 Average Years of Service4 Gender Ratio Male 47 Female 53 Number of Nationalities in the Management Team 37 Total Number of Nationalities51 Source 2011 Annual Report from Sands China Interview process
7、 Prepare the interview During the interview After the interview 2013 4 19HRM SYSTEM 9 Prepare the interview Time 14th April 16 00 17 00 Location university library in MUST record notebook and pens Question list Question list Basic information How to get the job Revenue management department 2013 4 1
8、9HRM SYSTEM 10 Demographical information of interviewee Personal Details Name Ma Qi Education MUST BITM Gaming Business Management Work Experience Venetian Macau Limited Revenue Management Department Analyst 2013 4 19HRM SYSTEM 11 Demographical information of interviewee Position Description Analyze
9、 and develop required reports and statistics to drive Revenue and Profitability Venetian Macao Resort Hotel Sands Macao Hotel Conrad Macao and Holiday Inn Macao Cotai Central 2013 4 19HRM SYSTEM 12 HRM system and problem RecruitmentTraining AppraisingRewarding 2013 4 19HRM SYSTEM 13 Definition Plann
10、ed approach to managing people effectively for performance Sharma 2009 Achieving the organization s strategic business objectives and the satisfaction of individual employee needs Stone 2002 Policies practices and systems that influence employees behavior attitudes and performance Noe 2000 2013 4 19
11、HRM SYSTEM 14 Relationships among HR practices within human resource systems Within HR policy Within HR policy domain Across HR policy domain Employee performance KSAs KSAs HR domain RecruitmentRecruitment SelectionSelection TrainingTraining Jiang and colleagues 2012 Relationships among HR practices
12、 within human resource systems 2013 4 19HRM SYSTEM 15 Recruitment Internship Student an access learn business skills know potential employers and learn more in choosing careers Employers make useful contribution and evaluate them as possible full time employees 2013 4 19HRM SYSTEM 16 Recruiting yiel
13、d pyramid New hire Offer made 2 1 Candidates interviewed 3 2 Candidates invited 4 3 Leads generated 6 1 Recruiting yield pyramid calculating the numbers of applicants Dessler Tan 2009 2013 4 19HRM SYSTEM 17 Reliability and Validity Reliability Validity 2013 4 19HRM SYSTEM 18 Reliability and Validity
14、 Big five personalities no such a test in the interview Not suitable for company to use a certain model to limit a staff if you have professional skill and related knowledge 2013 4 19HRM SYSTEM 19 Training The process for new employees to learn the basic skills they need to do job Flexible and discr
15、etionary behavior which helps the organization achieve its strategic goal including employees KSAs ability 2013 4 19HRM SYSTEM 20 Training circumstance No systematic training process in his department All the training were provide by department needing a professional skill and knowledge No motivatio
16、n measure to stimulate interviewee lacking of diversity in training making a worse training condition 2013 4 19HRM SYSTEM 21 Appraising Evaluate employee s performance according to the performance standards at present and in the past Purpose of performance management is to support staff achieving company s goals 2013 4 19HRM SYSTEM 22 Appraising circumstance Manager or supervisor would evaluate staff in department and give a mark High quality work is especially important 2013 4 19HRM SYSTEM 23 R
