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1、 1 平衡记分卡 BalancedScorecard 概要 企业资源管理研究中心 AMT 整理 管理资源吧 提供海量管理资料免费下载 2 学习与成长 雇员满意度 团队精神 信息利用程度 财务 成本最优 使命愿景战略 客户 客户满意度 内部运营流程 有效的内部控制 有效的供应商管理 综合利用多种获得资源的途径 流程不断改进 平衡记分卡的目标与衡量方法 管理资源吧 提供海量管理资料免费下载 3 MISSIONToprovideacquisitionandassistanceservicestosupportaccomplishmentoftheDepartment sprogrammaticgoa
2、lsandobjectives STRATEGYTochangethepresentsystem sculture managementsystems andlineprocessesconsistentwiththeprinciplesofQualityManagement inordertoestablishandmaintain acustomerfocus asenseofurgency continuousandbreakthroughprocessimprovement andanemphasisonresults VISIONTodeliveronatimelybasistheb
3、estvalueproductorservicetoourcustomerswhilemaintainingthepublic strustandfulfillingpublicpolicyobjectives 管理资源吧 提供海量管理资料免费下载 4 CUSTOMER CustomerSatisfaction CUSTOMERPERSPECTIVE A 6 管理资源吧 提供海量管理资料免费下载 5 CustomerSatisfaction CORECustomerSatisfactionIndexDataSource CustomerClimateSurveyAlso documentedr
4、esultsfromformalBaldrige PresidentialorEnergyQualityAwardSelf AssessmentsandSiteVisitEvaluationsElements Timeliness Extentofcustomersatisfactionwithtimelinessofprocurementprocessing planningactivities andon goingcommunicationsQuality ExtentofcustomersatisfactionwiththequalityofprocurementservicesCom
5、munications Extenttowhichprocurementcommunicatesaccurateinformationwhichimpactstheworkofmyorganization 85 customersatisfactionratingin1998 90 in1999 95 in2000 CUSTOMERPERSPECTIVE OBJECTIVEMEASURENATIONALTARGET A 7 管理资源吧 提供海量管理资料免费下载 6 CUSTOMERPERSPECTIVE OBJECTIVEMEASURENATIONALTARGET Appropriatetar
6、getswillbenegotiatedbetweentheCognizantDOEContractingOfficerandthecontractorpurchasingorganization CustomerSatisfaction Cont OPTIONALDataSource Real timeTransactionalSurvey ifappropriate ElementsMenu ScheduleCostBestValuePerformanceagainststandard commitmentOverallSatisfactionA 8 管理资源吧 提供海量管理资料免费下载
7、7 INTERNALBUSINESSPROCESSES EffectiveInternalControls EffectiveSupplierManagement EffectiveUtilizationofAlternateProcurermentApproaches StreamlinedProcesses AcquisitionProcess GoodCorporateCitizenshipthroughPurchasing INTERNALBUSINESSPROCESSPERSPECTIVE A 13 管理资源吧 提供海量管理资料免费下载 8 EffectiveInternalCont
8、rolsDataSource Transactionalreviewofpurchasingfiles reviewboardsandLocalPurchasingInformationSystems LPIS EffectiveSupplierManagementDataSource LPISEffectiveUtilizationofAlternateProcurementApproachesDataSource LPIS Core ofsystemsinfullcompliancewithstakeholderrequirements e g applicablelaws regulat
9、ions termsandconditionsofcontracts ethics etc basedonself assessmentandsubjecttofatalflawconsiderationsCore Deliveryon timeOptional SupplierSatisfactionPrequalifiedsuppliersasa ofallsuppliersRejectionratesduetonon conformancetocontractrequirementsCore Optimum oftransactionsplacedbyusers JIT Procurem
10、entCard etc dividedbythesumoftotaltransactions Optional utilizationofICPTandotherleveragedpurchases ofRFPsover 100KissuedelectronicallyA 14 Meetsorexceedsexpectations85 on timedelivery includesJIT AppropriatetargetswillbenegotiatedbetweentheCognizantDOEContractingOfficerandthecontractorpurchasingorg
11、anization INTERNALBUSINESSPERSPECTIVE OBJECTIVEMEASURENATIONALTARGET 管理资源吧 提供海量管理资料免费下载 9 StreamlinedProcessesDataSource LPISAcquisitionProcessDataSource LPISGoodCorporateCitizenshipthroughPurchasingDataSource LocalgoalsasnegotiatedwithcognizantDOEoffice Core Numberofcriticalprocessesreengineered re
12、designed orre validatedOptional purchaseactionutilizationofElectronicCommerceCore Averagecycletime exception ProcurementCard Optional Averagecycletime 100 000 Core ofeconomicandsocialdiversityandlocalparticipationprogramgoalsachieved including SBandSDBGoalsRegional LocalOutreach SupportGoodNeighborP
13、rogramA 15 Twoannually20dayscycletime CAPS SpecificnegotiationswithlocalDOEOffice INTERNALBUSINESSPERSPECTIVE OBJECTIVEMEASURENATIONALTARGET 管理资源吧 提供海量管理资料免费下载 10 LEARNINGANDGROWTH EmployeeSatisfaction EmployeeAlignment InformationAvailability LEARNINGANDGROWTHPERSPECTIVE A 21 管理资源吧 提供海量管理资料免费下载 11
14、EmployeeSatisfactionDataSource EmployeeClimateSurveyAlso documentedresultsfromformalBaldrige PresidentialorEnergyQualityAwardSelf AssessmentsandSiteVisitEvaluationsEmployeeAlignmentDataSource EmployeePerformanceAppraisalsandLocalPurchasingInformationSystemsasappropriateInformationAvailabilityLocalPu
15、rchasingInformationSystemsasappropriate LEARNINGANDGROWTHPERSPECTIVE OBJECTIVEMEASURENATIONALTARGET Core EmployeeSatisfactionIndexEmployeeSatisfactionIndexincludesdatafromemployeesurvey focusgroups absenteeism andvoluntaryterminationsCore EmployeeAlignment ofemployeeswhoseactualperformanceisalignedw
16、ithKeySuccessFactorsCore InformationAvailabilityMeasureThisisameasureofusefulinformation e g policies procedures operationalreports availabletoemployees AppropriatetargetswillbenegotiatedbetweentheCognizantDOEContractingOfficerandthecontractorpurchasingorganization 90 aligned90 ofworkgroupshavethedatatheyneedtodotheirjobs A 22 管理资源吧 提供海量管理资料免费下载 12 FINANCIAL OptimumCostEfficiencyofPurchasingOperations FINANCIALPERSPECTIVE A 27 管理资源吧 提供海量管理资料免费下载 13 OptimumCostEfficiencyofPurchasingOperationsData
