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1、 WebAgencyServiceDomain WebBuilding WebSolution WebConsulting WebCIWebDesignWebapplication e BusinessConsultingMarketAnalysis e Marketing E CRM e Marketplace SCM Supplier Customer Supplier Customer OrderFulfillment e BusinessValueChain Consulting Marketing Contents Flash Design Coding CTI UMS Mailin
2、g Server D B Creative Interaction System ebizIntegration Strategy Sopping eCRM IRM VOC RMS e Learning InteractiveFullService ebiz eSolution eBizSector Solution eSolution LIFE System INFORMATION COMMUNICATION TechnoVillage Mail SMS Fax DB eBizTotalService eBizStrategy eBizOperation eBizConsulting Pla
3、nning Contents Solution eBusinessIntegrator eBizBuilding Marketing eBiztotalservice eBusinessTransformation Supplier Supplier Supplier stockholder Employees On line Off line SCMERPIPS eCompany EIP KMS GW IRM RMS PRM WebSiteCRM CP Partners PACS ERP CRM EIP Mailing B2Emall IntegrationDevelopers WebSer
4、vice EnterpriseSolution BusinessFields SIDevelopment Solutions eCompany SCM IPS DW CRM Customer Stockholder Supplier eCompany IRM RIS GW KMS ERP EIP Data Integration EnterpriseCRM eCRM DataWarehousing Integration WebLogData DataBase TransactionData CustomerProfile SMMU SIMU NIMU R DMU eBizTotalServi
5、ce eBizTotalService Service Sales CRMDataWarehousing Integration SMSChannel WebFAXChannel eMailChannel WebSiteChannel Postchannel Consumer Investor Purchaser Analyst Thepress Club Marketing CustomerInteractionPlatformsInteractionManagementInfrastructure CustomerCommunications e CRM E Mail EDMS GW KM
6、S 2 ERP 1 CRM SCM E Planning OfficeManagementSystem CustomerA CustomerB CustomerC SupplierA SupplierB SupplierC eBizConsulting eBizSolutions eBizIntegration eBizSolutions Service InternetAreaBSPAreaSIAreaNIArea eCRM WCMS IRM PRM Mailing MES CTI PABX IBS NetworkIntegrationAutomationSystemEnterpriseNe
7、twork CRM DW EIP EKP ERP SCM GW KMS SIconsultingSIdevelopmentSImanagement WebconsultingWebdevelopmentWebmanagement NIArea SIArea WebSIArea eBizSolutions Service WebSIAreaSIAreaNIAreaSystemArea DW E CRM CRM E Marketplace SCM ElS GW KMS ERP CMS Management Business B2B Marketplace IPS EIP EKP PMS Partn
8、er Supplier Customer B2E B2C B2M eBizSector Solutions 2004 Consulting eSolution 2004 WebBuilding WebintegrationPublishingDBgeneration WebDesign Innovation Operation Optimization Business ITStrategy SupplyChainExecution eBizEnterpriseManagement SIBusinessArea SIconsultingSIdevelopmentSImanagementN Wm
9、anagementNewtechnology NetworkIntegration NetworkConsulting NetworkIntegration NetworkManagement SIAreaNIAreaSolutionAreaSMAreaInternetAreaR DAreaConsultingArea CRM Forecasting OpportunityManagement Configuration Generation Forecasting CustomerCareSpareManagement ForecastingPersonalizationCampaignMa
10、nagementMarketingEncyclopedia ERP CMS SCM EIP eStrategy Solution Service SIDevelopment Solutions Marketing Sales Services One StopService 10 10 5 5 BSP ITconsultingITdevelopmentITmanagementN WmanagementNewtechnology WirelessInternet WebContents WebMailing WebSI eBizSolutions Service BSPAreaInternetA
11、reaSIAreaNIAreaConsultingArea BSPMU BusinessServiceProviderManagementUnit InternetAreaBSPAreaSIAreaNIArea 55 15 20 10 eBizSolutions Service ConsultingforeBizeStrategyConsulting eManagementConsultingeBusinessRestructureConsultinge CRM e MarketingConsulting e Solution e Infra e Infra SIconsulting mana
12、gement NetworkIntegration AutomationSystem ITdevelopment management SCM CRM e SupplychainManagement e CustomerRelationshipManagement E biztransformation System SupplyChain ERP EIP e BusinessPerspective eBizConsulting e Marketing Promotion eCreative Contents eBizSI Solutions eBizServiceDomain eBizTot
13、alService e CRMfunction e CustomerRelationshipManagement e CRM e CRM Adaptation Analysis DataGathering eBizSolutionanalysis e CRM 46 22 19 Source ExecutiveIssuesSurveyCEOGlobalBusinessStudy TheAlexanderGroup Incorporated 7 6 Summary CEO 1 2 3 4 5 Restructuring6 7 Globalization 8 9 Geopolitical 1 2 3
14、 4 5 6 7 Restructuring8 Globalization 9 Value AddedSupplierRelationships 1 5 4 3 2 1 Site Site Site eCRM e CRM 2 90 60 80 90 40 2 3 2 4 5 6 1 2 100 10 5 Strategy Contents Solution BrandA BrandB Ebiz BrandC Summary IntegrationBranding Identity Off line On lineBusiness WCMS e CRM 1 7 2 WebSolution Off
15、lineBusiness OnlineBusiness Vision Mission Planning 1 Summary Supplier Customer eCompany e BusinessSector Solutions Partner Stockholder Employee IPSSCM IRMPRM e Marketing GW KMSEDMS BuySide SellSide ERPEIP Customer Partner Shareholder Employee e BusinessSolutions SalesTeam SystemTeam ConsultingTeam
16、SIMU NetworkTeam AutomationSystemTeam EnterpriseNetworkTeam NIMU eBiz CRM EIP R D eBizCollaborationNetwork WebsiteStrategy SiteE SiteB SiteH SiteF SiteA SiteG E bizTransformation ASIS TOBE SiteC SiteD StrategyandImplementation e Shopping Information eBusiness BusinessFunction Strategy Himart 2 Publish Interact Transact Integrate CustomerInformationAccessHSECommunication CustomerandTechnicalSupportSupplierRelationshipManagement ElectronicOrdertoCashElectronicProcurementSupplierBidding Selection I
