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1、MeasureTrainingResults SomeConceptsSomeexperiencesSomelessonsFrankCaoLucentTechnologiesfcao TrainingProcess NeedsAnalysisDesignDeliveryEvaluation FourEvaluationLevels ReactionHowdoparticipantsfeelabouttheprogram LearningTowhatextentdidtheparticipantsincreaseknowledge improveskills and orchangeattitu
2、de BehaviorTowhatextentdidtheirjobbehaviorchange ResultsWhatfinalresultsoccurred Quantity quality safety sales costs profits ROI LevelOne Reaction Whatisevaluated ContentTrainerMethodologyMaterialFacilitiesLogisticsRegistration ExampleQuestions ProbabilityyouwilluseideasfromthissessioninyourworkCont
3、entrelevancetomyjobPracticalexamplesandexperienceSpeaker sknowledgeofsubjectareaSpeaker spresentation facilitationskillsSpeaker sabilitytorespondtoquestionsGroupparticipation LevelOne Reaction Whatisevaluated Overall ExampleQuestions Whatdidyoulikemostabouttheprogram Whatdidyoulikeleastabouttheprogr
4、am Inwhatwayscouldthisprogrambeimproved Wouldyourecommendthiscoursetootherswhoareinterestedinthesubject Whichofthefollowingfeatureswereimportantinyourdecisiontoattend Rankinorderofimportance LevelOne Reaction Howtoevaluate QuestionnairesInterviewFocusGroupPhonesurvey LevelOne Reaction Questionnaire
5、scalesExcellentWellFairPoorExcellentVeryGoodGoodFairPoorStronglyAgreeDisagree7654321HighLow10987654321 LevelOne Reaction AdvantagesEasytoexecuteParticipantsarefreeSomerelationshiptoonjobperformance IssuesPurelysubjectiveHaloeffect smilesheet HorneffectCentraltendencyTimepressure LevelOne Reaction Ti
6、p1 highlightpurpose solicitcooperationTodeterminethedegreethattheseminarmetyourneeds wewouldlikeyoutogiveusyourhonestopinion Tomakeourfuturesessionsasmeaningfulaspossible wewouldappreciateyourcandidevaluationofthisprogram Yourcommentswillbeusedtoimprovefutureofferingsofthisseminar LevelOne Reaction
7、Tip2 EncouragecommentsCommentsaremoreaccuratethanscoresTip3 SetupbaselinescoresHistoricaldataBenchmarkingdataPilotgroupdata Formativeevaluation Tip4 Combinequestionnaires interviews focusgroupsTip5 instantfeedbackformultisubjectcourses LevelTwo Learning Howtoevaluate TestDemonstrationPresentationDis
8、cussionRolePlay LevelTwo Learning AdvantagesPressuretoparticipantsPressuretotrainerFirststeptochangebehavior IssuesTensionReliabilityCreditabilityDifficultyDifferentiationNotthebestindicatorforonjobchange LevelTwo Learning Tip1 FullyutilizetestTestisgoodtoevaluateknowledgebasedtrainingFunctionalskil
9、lsNewEmployeeOrientationSupervisorABCBeseriousabouttestresultofformaltrainingInstantselfscoringandsymbolicincentiveforinformaltrainingReliability Creditability DifficultyandDifferentiationSetupbaselineFinalscorevs gain LevelTwo Learning Tip2 SetuprulesinadvancefordemonstrationandpresentationTopicTim
10、eCriteriatoevaluateEvaluatorsarekeysuccessfactorTip3 Peopledon tspeakmightbebestlearnerTip4 Peoplegoodatroleplaymightnotbegoodlearner Example ManagementSkills Participantsselected3topicsfrom11TopicrequirementTimeandassessorsPracticeRightbeforethestage ParticipantsknewthetopicAssessorsinteractedwitha
11、ndprovidedfeedbacktoparticipants Example LeadershipStyle Describeasituationwhenyouusedwhatyoulearnedaboutleadershipstylestoimprovetheeffectivenessofarelationship Besuretocover WhatmotivatedyoutoexaminethestyledifferenceWhatdidyoufindandhowWhatdidyoudotoflexyourstyleWhatweretheresults Example Perform
12、anceAppraisal LevelThree Behavior Howtoevaluate ObservationPerformanceAppraisalInformationSupervisorfeedback oralorwritten Customerfeedback oralorwritten Employeefeedback oralorwritten LevelThree Behavior AdvantagesDirectpurposeoftrainingRecognizedbysupervisorandmanagementteam IssuesTimeconsumingExp
13、ertisescarcityCooperationfromsupervisor customerMultiple cause effect LevelThree Behavior Tip1 SelectprogramcarefullyBehaviorbasedCompanybehaviorProfessionalskillsManagerialskillsCustomerservice smile response Trainer scooperationTrainer sexpertiseinevaluationDocumentsreadybeforetraining LevelThree
14、Behavior Tip2 EvaluationtimeinaccordancewithskillspracticeTip3 Supervisor scooperationiskeysuccessfactorCommitmentwhenregisterMutualbenefitBriefthekeypoints LevelThree Behavior Tip4 Takeadvantage ofvendorKeybehavioridentificationQuestionnairesdesignTimeResultanalysis Example TimeManagement TOT Trans
15、ferofTraining Only ofclassroomlearningwastransferredtowork ThetransfermustbePLANNED TOT TransferofTraining A Beforetaking couldyou B Canyoucurrently C Howoftenareyouapplying onyourjobTOToccurredifAisNBisYCis 1 YNYN012345 TOT TransferofTraining A Y All PriorKnowledgeRateB N All IncomprehensionRateC 0
16、 All DisconnectRateTOTRate AcceptableRate0 66 0 33 0 33 LowMidHigh0 33 34 66 67 100 LevelFour Results Howtoevaluate QuantityQualitySafetySalesCostsProfitsROI LevelFour Results AdvantagesUltimatepurpose IssuesTimeconsumingExpertisescarcityCooperationfromManagementMultiple cause effect LevelFour Results Tip1 SelectprogramsthatothercausesarestableQualitytraining errorrateSafetytraining accidentrateSalestraining revenuegrowthrate orderloserate LevelFour Results Tip2 UseacontrolgroupifpracticalTip3 A
