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1、JOB DESCRIPTION工作职责JOB TITLE 职位 : Supervisor / Restaurant Manager楼面主管/ 楼面经理DEPARTMENT 部门 : Chinese Section中餐部GRADE/LEVEL 级别 : REPORTS TO 直接上司 : Assistant Chinese Section Manager 餐厅经理RESPONSIBLE FOR 责任范围 : REVIEWED BY 制定/更新于 : SCOPE 工作范围 : To assist the Assistant Chinese Section Manager to achieve or
2、 surpass financial goals set in both the Restaurant budget and forecast through on-going motivation and training of staff members reporting to you; to ensure their comprehension and adherence to the clearly established service standards; to follow, train and ensure the adherence to procedures; to re
3、ady subordinates for promotion ensuring a smooth operation at all times and by setting an example of personal attention, care and anticipation of guest needs thus creating an atmosphere of professionalism and well-being in the outlet, leading to a highly successful operation.协助高级楼面经理完成或超越由餐厅预算与对正在进行
4、的经营活动的预测而制定出的营业目标，并培训员工向你报告；确保他们理解并执行已确认的服务标准；执行、培训并确保服务程序；使下级服从管理以确保运作顺利，准备关于对客服务的实例，如对客人的关注、关心以及预计客人的需求，从而在餐厅内创造出专业化与良好的环境，领导极为成功的运作。DUTIES/RESPONSIBILITIES:义务与责任:-Create through your total commitment to excellence an environment of complete well-being and satisfaction of our restaurant Patrons by
5、 providing friendly, fast, consistent and professional service. 完成你所有的义务以提供友善的、快速的、可靠的、专业的服务从而创造令顾客满意的良好环境-Contribute in every way possible to the profitability of the outlet by ensuring fast, attentive and professional service extended to all guests and by deploying up-selling techniques. Make it a
6、 point to personally approach each guest/table and enquire from the guest(s) how they are, if they are happy with there food and the service they are receiving. Rectify any negative comments personally and at once and discuss any negative comments in detail with the Assistant Chinese Section manager
7、. 确保向所有的顾客提供快速、殷勤的、专业化的服务与相应的推销，利用任何一个可能的机会增加餐厅的盈利，亲自询问每位/桌客人他们所享受的食物与服务是否让他们满意。亲自消除任何负面的意见，并与高级楼面经理一起细致讨论这些负面意见。-Monitor daily actual sales against the budget and the forecast and rectify any shortages through additional sales. 监控日常的依照预算所制定出的现行销售方式，并预测和调整附加销售中的不足。-Reduce overhead costs by minimizin
8、g un-productivity in labor deployment. 根据人员配置的最小化配置减少超额费用的花费。-Manage and organize your operation. Delegate an appropriate amount of work to your subordinates. 组织并管理您的运作。向您的下属适当授权。-Lead by example. 起带头作用-You will be totally familiar with the menu and the daily specials, the mode of preparation and th
9、e ingredients used in each dish. You will make it a point to check with the Chef daily as to items available in the kitchen which need pushing, items which are not on the menu and know all dishes not listed on the menu which the kitchen can prepare with ease. Equally, you must know all dishes/items
10、on the menu which are not available or sold out and possibly necessitate a preparation change. Sold-out, not available items must be clearly written on the service board in the kitchen/service area by you. 您必须对菜单、每日的特色菜、菜品的准备方式和每道菜所用的原料都非常熟悉。并且每日向厨师核对每日需要推销的菜品，哪些菜品没有上菜单，并且知道所有没有列上菜单但是厨房可以准备的菜品。同样的，您
11、也必须知道菜单上所有的菜品哪些不能被提供或者已卖完，并且做出必要的调整和改变，售完的和不能提供的菜品必须由您清楚地写在厨房/服务区域的服务公告板上。-You will know the wine list by heart, be familiar with all vintages and the characteristics of each wine. You will be informed by the Beverage Manager regarding wines/beverages which need pushing, vintages which have changed
12、and wines which are sold out. 您必须用心了解酒单，并且对每种红酒酿造年份和特性都要非常熟悉。您需要向酒水部经理核对需要特别推销的酒水/饮料，过期的以及已售完的红酒。-If you are asked by the Assistant Chinese Section Manager to conduct the pre-service briefing, all pertinent information regarding the above must be passed on to the staff. 如果您被高级楼面经理要求实施班前会，所有的相关信息都要求传
13、达给员工。-In your position, you will take particular care of your and your subordinates grooming at all times and wear your uniform with pride and great aplomb. You will ensure that their uniform is worn in the same spirit. 您的职务要求您随时特别注意您的和您下属的仪容仪表，保证你穿着制服时保持自豪和自信。您必须确保他们穿着制服是保持同您一样的精神状态。-Establish exce
14、llent rapport between yourself and all other departments and sections in the hotel and extend your full co-operation. This will pay off in a very short time in your area. 与酒店其他部门机构建立非常友善良好的关系并开展好的合作。-You are totally familiar with all established standards/ procedures and your own and your subordinat
15、es job descriptions so that you can make clear, concise comments on all your subordinates performance. You know the Hotel employee and the dress and deportment handbooks by heart and through this keep tight, yet fair reins on your subordinates. 您必须熟悉所制定的所有的标准/程序以及你的与您下属的职位要求，以便于您可以给与您下属的表现清楚准确地评价。您必须熟记饭店员工手册并且要求您的下属贯彻执行以保持工作激情。-You must be totally familiar with all safety and security standards and procedures. 您必须对安全保卫标准与程序相当熟悉。-You will meet with the A
