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1、饭店服务英语（第二版）参考答案unit 1 Classroom Activity I- Id like to reserve several rooms at your hotel.- I want to reserve three twin rooms and one family suite.- Can I have your name, please?- Mary Brown- Can you give me your telephone number?- No. 1125 College Road, Haidian District, Beijing.- When will you b
2、e arriving, please?- three twin rooms and one family suite for three night from Oct. 10th to Oct. 12th. Is that right?- We are looking forward to seeing you.Classroom Activity II-Good morning. This is Hilton Hotel. Can I help you?- I would like to reserve rooms at your hotel.-Wait a moment, please.
3、Ill put you through.- Room Reservation. Can I help you?-This is International Travel Agency in China. Wed like to reserve eight single rooms and five double rooms from Sep. 15th to Sep. 20th for an American travel group. -Wait a moment, please. Let me check. Yes, we have.-How much will be spent for
4、a room?-130 dollars for a single room and 150 dollars for a double.-Does this include food bills?-No. Sorry. It doesnt.-Do children get discount?-Yes. Children under 12 years old are charged half.-By the way, do we need to pay money for an extra bed?-Im sorry, sir. We dont provide extra bed service
5、at present. Is there anything else?-No, thank you.-May I know your name, sir?-Wangping.-Its all right. Thank you.Part FourII. vacancy, guest, reservation, address, Fax, suite, double room, arrival, waiting list, confirm;III. 1.（F) 2. (T) 3. (T) 4.(F) 5. (T)IV.1. What kind of room would you like?2. I
6、d like to reserve a presidential suite.3. We have a high occupancy in peak seasons.4. You can reserve rooms by letters, by telephone, by Fax. or by e-mail, we will give you a reply according to the situation.5. Front office is one of the most important departments in a hotel.6. Would you like us to
7、put you on our waiting list and call you in case we have a cancellation?7. Im sorry our single rooms are occupied, but I can reserve you a double room.8. By the way, May I have a more spacious room?9. We are glad to accept your reservation.10. Good-bye. We are looking forward to your coming.V. 当你在饭店
8、注册登记时，饭店会要求你预付定金。定金额是房价的两倍。许多外国客人不喜欢这个要求，但是请别担心，当你结账离店时，饭店将只收取原来商定的数额。 通常取消预定是免收费用的。但在饭店经营旺季时如果客人取消预定太迟，就得被收取罚金。预定后，请仔细阅读确认单中的详细事项。 在淡季应到达日期的前七天，旺季应到达日期的前三十天，如果客人取消预定，饭店将收取相当于一个晚上的住宿费用。假如在声明的限期内没有收到书面通知或者客人不来， 将自动收取一天的费用。Unit 2Classroom Activity I- I reserved a single room at your hotel.- Mary Brown
9、.- Where are you from?- What kind of room did you reserve?- Oh, yes. Your room number is 321, this is your room card and key.- Yes, of course.- Could you give me your passport and fill in this registration form, please?- Let me have a look at it. Could you fill in your passport number and your signa
10、ture?Classroom Activity II-Good morning. Are you checking in?- Yes.- Do you have a reservation?- Yes. Its Roman, Kate.-Wait a moment, please. Yes, we do have your reservation. You reserved a commercial single room, is that right?- Thats right.- Would you please fill in this registration form?- Its O
11、K. Would you like to check it?- Let me see. Oh, name, address, nationality, passport number, visa number, signature. Very good, this is your room card. Your room number is 1516. Mind your steps, I hope you will enjoy your stay in our hotel.- Thank you. Good-bye.Part FourII. passport, deposit, recept
12、ionist, check out, visa, register, nationality, room card, departure date, destinationIII. 1. (F) 2. (F) 3. (F) 4. (T) 5. (T)IV.1. Welcome to Golden Autumn Hotel. What can I do for you?2. Do you have a reservation with us?3. Would you please fill in the registration form?4. A receptionists job is to
13、 welcome and register the guest.5. Wait a moment, please. Ill look through our arrival list.6. The bellman will take your luggage and show you the way.7. Would you please show me your passport and visa?8. Im sorry we cant find your name in our reservation list.9. This is your room card, madam. Your
14、room number is 2020.10. Mind your steps. We hope you will enjoy your stay in our hotel.V. 部分海景房：你为夏威夷之旅节衣缩食，最后终于可以在一家体面的饭店预订一个部分海景房。这是否意味着树木会挡住你房间的视线？通常不是：用最挖苦人的方法表述那就是：如果你走上阳台，把身体弯成四十五度角，伸长脖子直到骨头快要断了，你才能在两栋建筑物之间看到一瞥海景。或者也可能指你的房间在建筑物的一侧，并且你在房间里就可以看到一点海景，但是你的房间窗户不是面海的因此你不会看到大片的海景。 海景房：这可以是两种情况：你的房间在建
15、筑物的一端，你可以看到沙滩甚至可以看到海景，但是你的房间不面海。或者你所在的饭店离海滨有几个路口的距离，你房间的楼层足够高的话你可以在房间里看到海景。第二种情况就是你的房间确实面海，但离海有一定的距离。在面对沙滩的饭店，或者离海滩隔一条街区的饭店，这种情况都不算面海。 面海房: 这才是真正让你完全看到海景的房间。它意味着你房间的窗户面对着大海。根据你所住的饭店类型的不同，也可以指你的房间在高处，你可以在房间里俯视大海。Unit 3Classroom Activity I- Here is your suitcase. Miss Brown.- If you want more clothes hangers, please let me know.- This is your bathroom. Towels are on the rack over there.- Where is the bell?- You can push it if you want anything.- You can put them outside you
