商务沟通技巧(英文版)PPT课件.ppt

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1、review Outcome1Analysecomplexwrittenbusinessinformation 1 Knowledgeand orskills Theskillsandconceptsrequiredforreadingandanalysingcomplextext Theskillsofsummarisingkeyinformationandsupportingdetail Anunderstandingoftherangeoftypes purposesandusesofbusinessdocuments Aknowledgeoftheconventionsofformat

2、andgraphiccommunication Anunderstandingoftheimpactoflanguageandpresentation Skillsinevaluatingthestrengthsandweaknessesofwrittentextinmeetinganidentifiedpurposeandreadership 2 Evidencerequirements Candidateswillneedtodemonstrateskillsbysummarisingandevaluatingindetailacomplexbusinesstextwhichisconce

3、rnedwiththepresentation analysisandsynthesisofasubstantialamountofinformation Theresponsemustbewrittenorrecordedand summarisethemainpointsandsupportingdetail evaluatetheeffectivenessofformat language structureandlayoutinmeetingtheneedsofpurposeandreadership 3 Assessmentguidelines Asummaryanddetailed

4、evaluationmaybemadeofanycomplexdocument butitissuggestedthatthetextselectedcouldeitherbeonewhichcouldprovideamodelofthetypeoftexttobeproducedforOutcome2and orwouldbeasourcedocumentrelevanttoOutcome2and or3 Suchintegrationwouldencourageskillsdevelopmentandavoidover assessment Aformalstructuredcomplex

5、businessreport proposalorarticleonarelevantvocationalissuecouldprovideanappropriatetext 4 Outcome2 Producecomplexwrittenbusinessdocuments 5 Knowledgeand orskills Howtoselectandcollaterelevantinformation Howtoarrangematerialforimpact Howtostructureinformationeffectivelytoaprescribedbusinessformat How

6、toselectregister voice andlanguageappropriatetopurposeandreadership Accurateuseofconventionsofexpression 措辞 andstyle 文体 spelling 拼写 punctuation 标点 andsyntax 语法 Formalconventionsofbusinessdocuments 6 Evidencerequirements Candidateswillneedtodemonstrateskillsbyproducingoneormorebusinessdocumentspresen

7、tingandanalysinginformationonacomplexissue Aminimumof1500wordsshouldbeproducedincontrolledconditions meetanagreedbriefandbeinaprescribedformat Textsshould Selectandcollateinformationeffectively Presentrelevantinformationaccurately Usealogicalstructureappropriateforpurposeandreadership Uselanguageand

8、registereffectively Useconventionsoflayoutandformatconsistentlyandaccurately Useconsistentlyaccuratespelling syntaxandpunctuation 7 Outcome3 TheseventhclassFebruary23 2008 8 Outcome3Organizeandparticipateinameeting Outcome3asksyoutoorganiseandparticipateinaformalmeeting Thismeansthatyouwillbeaskedto

9、createpaperworktosupportameeting andtoprepareanddeliveraninputforthemeeting Youwillneedtoshowthefollowingskills 7points inpreparingforthisoutcome 9 Knowledgeand orskills Howtoplanandprepareforaformalmeeting Howtolocate selectandpresentrelevantcomplexinformation Howtoorganizeandstructureacontribution

10、todiscussion Howtorespondandadapttothecontributionsofothersandprogressinteraction Thedynamicsoforalcommunication Theformatandstructureofformalmeetings Theformatandstructureofwrittenrecordsofmeetings 10 EvidencerequirementsCandidateswilldemonstrateskillsbytakingpartinanddocumentingaformalmeetingwhich

11、involvesatleastfourothersandwhichhasaclearremitinvolvinganalysisanddecisionmakingrelatingtoacomplexvocationalissue Adetailedobservationchecklistand oravideorecordingshouldberetainedasevidenceofperformanceforeachcandidate Eachcandidateshould produceanoticeofmeetingandagenda prepareandpresentanagendai

12、temaccuratelyandeffectively usetone paceandnonverbalcommunication NVC appropriatetoaformalmeeting respondtothecontributionsofotherstoprogressinteraction completeanaccurateformalrecordofproceedings 11 AssessmentguidelinesCandidatesshouldtakepartinaformalbusinessmeetingandthepapersproducedshouldreflec

13、tthis IntegrationwithotherOutcomesorcourseworkmaybeappropriate Eachcandidateshouldmakepreparatorynotesforthepresentationofanagendaitemwhichmaybesupportedbyvisualaids orthedistributionofsupplementarypapers Eachcandidatemustwriteuprecordsofproceedingswhichfollowstandardconventions 12 5 3 1PlanningandP

14、reparingforaFormalMeeting Youwillsoonbeaskedtoorganiseand ortakepartinaformalmeeting Therearesomethingsyoushouldknowabouttakingpartinameeting 13 1 Whatisameeting isanorganisedandplannedeventincludespeoplewhocometogethertodiscussanagreeditemoritemsiscomprisedofindividualswhoshareknowledgeoftheitem s

15、beingdiscussedisstructuredinthatithaspeoplefulfillingcertainrolesrequirespeopletofollowcertainconventions orwaysofacting shouldallowforanexchangeofviews andforpeopletoshareideasrequiresadvancepreparationandplanningrequirescertainpaperwork 14 2 Whyhavemeetings Intheworkplace youwilloftencomeacrosspro

16、blemsorissueswhicharebestsolvedbypeopleworkingtogether Inasituationlikethis peopleneedtogettogethertodiscusstheissues andthentoagreeasuitablecourseofaction Workplacemeetingsarethemostlikelywaythatpeoplewillgettogethertodiscussanissue 15 Thefunctionsofmeeting 2pointsideasaresharedandcommunicationismuchimproved toagreeonwhatshouldbedonenext andoftentheresultofameetingisalistofactionpoints 16 3 thetopicsmaybeinvolved ProgressreviewsExaminingwaysofincreasingsalesRe organisinganaspectofproductionDisc

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