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1、业绩评估修正版业绩评估修正版 如何更有效地管理他人如何更有效地管理他人 1 1 什么是绩效管理什么是绩效管理 A management process A management process with a focus on with a focus on steering the contribution of all steering the contribution of all members members of an organization of an organization towards towards the desired resultsthe desired resu
2、lts 绩效管理是为确保组织中所有成员的业绩绩效管理是为确保组织中所有成员的业绩 能够与公司整体的战略目标一致而设立的能够与公司整体的战略目标一致而设立的 一种管理体系 一种管理体系 2 2 贝卡尔特绩效管理贝卡尔特绩效管理 Performance Management Performance Management 绩效管理绩效管理 A management process not A management process not just a compensation tool just a compensation tool 一个管理过程 并不仅仅是一个薪一个管理过程 并不仅仅是一个薪 酬
3、工具酬工具 Focus alignment of Group Focus alignment of Group Team and Individual Team and Individual objectives towards results objectives towards results 关注并使公司 团队及个人的目标关注并使公司 团队及个人的目标 一致以达到公司最终结果一致以达到公司最终结果 三年计划 一年计划 目标分解 集团 团队 个人 绩效评估 集团 团队 个人 集团 团队 个人 跟踪 可持续性的 盈利增长 经营计划 主要业绩目标 取得的业绩奖励 3 3 Role of the
4、 ManagerRole of the Manager经理的职责经理的职责 Goal DeploymentGoal Deployment目标分解目标分解 Follow upFollow up跟踪跟踪 Performance ReviewPerformance Review绩效评估绩效评估 三年计划 一年计划 目标分解 集团 团队 个人 绩效评估 集团 团队 个人 集团 团队 个人 跟踪 可持续性的 盈利增长 经营计划 主要业绩目标 取得的业绩奖励 4 4 Goal DeploymentGoal Deployment目标分解目标分解 Translation of business plans t
5、o Team KPITranslation of business plans to Team KPI s s and Individual Targetsand Individual Targets 将公司经营计划分解到团队和个人目标中将公司经营计划分解到团队和个人目标中 Targets are always set in dialogue with all Targets are always set in dialogue with all involvedinvolved 目标必须与下属面对面设定目标必须与下属面对面设定 Targets need to be clear and und
6、erstood at each Targets need to be clear and understood at each levellevel 所有的目标都应被所有的人清楚并理解所有的目标都应被所有的人清楚并理解 The business priorities Team KPIThe business priorities Team KPI s and Individual Targets are s and Individual Targets are captured in the captured in the Performance Review Form Performance
7、 Review Form 所有设定的目标都所有设定的目标都 记录在记录在绩效考核表格绩效考核表格中中 How and when in your unit or department 什么时候怎么做 Is everybody assigned to a Team 部门中每个人被分派了任务 Does each Team member knows his contribution to the Team KPI s 部门中每个人了解他对部门目标的贡献 What do you expect regarding their way of working 对于工作方 式的期望 5 5 Goal Deplo
8、yment Performance Goal Deployment Performance Review FormReview Form目标分解 绩效考核目标分解 绩效考核 表格表格 6 6 Goal DeploymentGoal Deployment目标分解目标分解 Clear targets include planning and Clear targets include planning and milestonesmilestones 目标清晰明确应包含工作计划和重大事件目标清晰明确应包含工作计划和重大事件 Goals and targets may evolve during G
9、oals and targets may evolve during the yearthe year 目标应在年度内不断有所进展目标应在年度内不断有所进展 Use your Performance Review Form as a reference Use your Performance Review Form as a reference document to discuss planning milestones and changes document to discuss planning milestones and changes in targets in targets
10、 keep it alive keep it alive 将绩效评估表格作为参考性文件用以探讨目标中的工作计划 重大事件 将绩效评估表格作为参考性文件用以探讨目标中的工作计划 重大事件 变化等 保持其不断更新 变化等 保持其不断更新 Use the Mid year Review to check Use the Mid year Review to check progress and progress and possible changespossible changes 使用半年评估用以核对工作进展和可能产生的变化使用半年评估用以核对工作进展和可能产生的变化 Are the final
11、 targets and the way to measure and the timing of the expected results clear 最终目标 衡量方法 预期完成时间等是否明确 How do you check regularly that all your team members focus on the most up to date priorities 如何经常性核对所有下属能否集中精力最大化地接近目标 7 7 Goal DeploymentGoal Deployment目标分解目标分解 Other hints Other hints 其他 其他 As a sup
12、ervising manager As a supervising manager 作为经理 作为经理 You explain the overall Team KPIYou explain the overall Team KPI s s解释整体解释整体 部门目标部门目标 Invite Team members to formulate their own Invite Team members to formulate their own targets use the power of ownership targets use the power of ownership 邀请部邀请部
13、 门成员阐述其个人目标门成员阐述其个人目标 让每位成员作为主人 让每位成员作为主人 翁的身份 翁的身份 Each Team member takes initiative to Each Team member takes initiative to identify his contributionidentify his contribution takes ownership takes ownership 每位成员主动明确其个每位成员主动明确其个 人目标 让每位成员作为主人翁的身份 人目标 让每位成员作为主人翁的身份 Review Individual targets within t
14、he Team Review Individual targets within the Team shared understanding of what is at shared understanding of what is at stake stake 在部门内部回顾个人目标在部门内部回顾个人目标 共同分 共同分 享个人目标对于部门业绩得失悠关的影响享个人目标对于部门业绩得失悠关的影响 The best results will only be achieved The best results will only be achieved when you also discuss
15、the when you also discuss the HowHow priorities for way of working and priorities for way of working and personal development personal development 同时探讨同时探讨 如何去做如何去做 才能达到最好的业绩效果 优先考虑工作才能达到最好的业绩效果 优先考虑工作 方式和个人发展 方式和个人发展 8 8 Goal DeploymentGoal Deployment目标分解目标分解 SMART KPISMART KPI s and Targetss and T
16、argets S S pecificpecific具体的具体的 Describe exactly what you should be doing in each Describe exactly what you should be doing in each area Use a specific verb not a general one area Use a specific verb not a general one implement develop implement develop Define the area and the Define the area and the constraints constraints 具体描述在每个目标区域应该做什么 使用具体的具体描述在每个目标区域应该做什么 使用具体的 动词而不是一个大概性质的词语 执行 发展等 动词而不是一个大概性质的词语 执行 发展等 定义具体的目标区域和约束因素 定义具体的目标区域和约束因素 MMeasurable or observableeasurable or observable可衡量的 看得
