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1、Middleware 培训 德勤管理咨询 目录 2 CRM Middleware Overview 1 CRM Middleware Adapter Object介绍 2 CRM与R3数据同步 3 CRM 中间件增强 将CRM开发字段传至ERP标准字段 4 CRM 中间件增强 增强ERP传输结构 5 CRM Middleware Monitor 6 3 CRM Middleware Overview 1 CRM Middleware Adapter Object介绍 2 CRM与R3数据同步 3 CRM 中间件增强 将CRM开发字段传至ERP标准字段 4 CRM 中间件增强 增强ERP传输结构
2、 5 CRM Middleware Monitor 6 目录 4 CRM Middleware 提供无缝的后台集成 提供组件集成 和移动客户端同步 是完整的CRM服务器的一部分 Requires 不是第三方软件 不需要安装 不需要额外的服务器 Middleware 5 CRM Middleware CRM Server Applications Interaction Center CRM Web Channel Internet Sales Marketing Planning and Campaign Management Business Objects Product Business
3、 Partners Accounts Business Transaction CRM 服务器 SAP NetWeaver Application Server CRM Adapter CRM Adapter CRM Adapter CRM Adapter validation service validation service validation service validation service XIF Adapter XML IDOC R 3 Adapter Mobile Client Adapter BW Adapter CRM DATABASE CRM server Archi
4、tecture 6 SAP CRM CRM Middleware SAP ECC SAP R 3 R 3 adapterPlug In CRM 与SAP ECC的数据交换是通过 R 3adapter 与SAP ECC plug in实 现的 R 3 adapter 与Plug In是通过QRFC调用实现 qRFC SAP CRM Data Exchange with SAP Systems 7 CRM Middleware Overview 1 CRM Middleware Adapter Object介绍 2 CRM与R3数据同步 3 CRM 中间件增强 将CRM开发字段传至ERP标准字段
5、4 CRM 中间件增强 增强ERP传输结构 5 CRM Middleware Monitor 6 目录 8 业务对象 定制对象 条件对象 CUSTOMER MAIN 客户 CUSTOMER REL 客户联系人 BUS TRANS MSG 销售合同 主要是ERP中的一些配置信息 如 公司数据 工厂数据等 ERP中的定价数据如 DNL COND A304 物料价格 DNL COND A304 客户物料价格 CRM Middleware Adapter Object 9 Adapter Object是由BDOC及相关配置信息组 成 BDOC由两部分组成 Part1 基本部分 该部分数据是必须的 基本
6、数据是不会mapping到数据库表的 TCODE SBDM 创建 显示及增强BDOC Part2 扩展部分 承载BDOC需要传输的数据 具体请查看adapter object BUS TRANS MSG 对应的 BDOC BUS TRANSACTION MESSAGE Adapter其他配置信息 initial flow contexts 配置数据流的source及target tables structures within Object adapter涉及的表或结构 对于定义对象就是ERP中 对应 的数据表 例如DNL T001W module mapping 配置的R 3是数据入和出的转
7、换函数 Adapter Object组成 10 BDoc是由SAP系统之间数据传输的一种方式 通过Tcode SMW01能够查看到CRM与ERP 传输的Bdoc信息 BDOC结构 11 BDOC Model 12 Object NameObject NameDescriptionDescription DNL CUST ACGRPBDNL CUST ACGRPBAccounting Group Accounting Group Business PartnerBusiness Partner DNL CUST ACGPPDNL CUST ACGPPAccount Group ProductAc
8、count Group Product DNL CUST ADDRDNL CUST ADDRRegional structureRegional structure DNL CUST BASISDNL CUST BASISBasis CRM onlineBasis CRM online DNL CUST BASIS2DNL CUST BASIS2Basis CRM onlineBasis CRM online DNL CUST BASIS3DNL CUST BASIS3Basis CRM onlineBasis CRM online DNL CUST BASIS5DNL CUST BASIS5
9、Basis CRM onlineBasis CRM online DNL CUST BASIS6DNL CUST BASIS6Basis CRM onlineBasis CRM online DNL CUST BNKADNL CUST BNKABanking MasterBanking Master DNL CUST KTOKDDNL CUST KTOKDBusiness Partner Acc Business Partner Acc GroupGroup DNL CUST PAYPLDNL CUST PAYPLPayplanPayplan DNL CUST PRICEDNL CUST PR
10、ICESales pricing and pricing Sales pricing and pricing itemitem DNL CUST PROD0DNL CUST PROD0Material number Material number conversionsconversions 在依赖于ERP系统的CRM系统实施中 要在CRM系统中进行实际业务的前提 就是需要将 ERP的业务数据和配置传递到CRM系统中 下面就是初始装载的传输对象 初始化装载对象 13 Object NameObject NameDescriptionDescription DNL CUST PROD1DNL C
11、UST PROD1 Product categoriesProduct categories DNL CUST PROD3DNL CUST PROD3 Material R 3 sales Material R 3 sales statusstatus DNL CUST S AREDNL CUST S ARE A A Organizational Unit Organizational Unit Divisions Divisions DNL CUST SALESDNL CUST SALES SalesSales DNL CUST SCEDNL CUST SCESCE varcondSCE v
12、arcond DNL CUST SHIPDNL CUST SHIPSales shippingSales shipping DNL CUST SPRODDNL CUST SPROD Sales product itemSales product item DNL CUST T502TDNL CUST T502TBusiness Partner Business Partner T502TT502T DNL CUST TBRCDNL CUST TBRCBusiness Partner Business Partner IndustriesIndustries DNL CUST TKUKLDNL
13、CUST TKUKLBusiness Partner Business Partner TKUKL TKUKTTKUKL TKUKT DNL CUST TNLSDNL CUST TNLSBusiness Partner Business Partner TNLS TNLSTTNLS TNLST DNL CUST TPFKDNL CUST TPFKBusiness Partner Business Partner TPFK TPFKTTPFK TPFKT DNL CUST TSABDNL CUST TSABBusiness Partner Business Partner TSAB TSABTT
14、SAB TSABT 初始化装载对象二 14 Object NameObject NameDescriptionDescription DNL CUST TVASTDNL CUST TVASTSales Document Sales Document Blocking ReasonBlocking Reason DNL CUST TVFSDNL CUST TVFSSales Document Sales Document Billing BlockBilling Block DNL CUST TVGFDNL CUST TVGFBusiness Partner Business Partner T
15、VGF TVGFTTVGF TVGFT DNL CUST TVIPDNL CUST TVIPBusiness Partner Business Partner TVIP TVIPTTVIP TVIPT DNL CUST TVKNDNL CUST TVKNBusiness Partner Business Partner AttributesAttributes DNL CUST TVLSDNL CUST TVLSDeliveries Blocking Deliveries Blocking Reasons CReasons C DNL CUST TVPVDNL CUST TVPVBusines
16、s Partner Business Partner TVPV TVPVTTVPV TVPVT DNL PLANTDNL PLANTPlantPlant 相关配置传输完成后 才可以传输相关业务对象 初始化装载对象三 15 CRM Middleware Overview 1 CRM Middleware Adapter Object介绍 2 CRM与R3数据同步 3 CRM 中间件增强 将CRM开发字段传至ERP标准字段 4 CRM 中间件增强 增强ERP传输结构 5 CRM Middleware Monitor 6 目录 16 R3AS Start Initial Load for Business Adapter Object 1 CRS FIRST DOWNLOAD TRIGGER QRFC 2 Inbound Message Flow Outbound Message Flow CRM Application CRM Database MBDOC 4 5 Validation service QRFC Specific Extractor R 3 Inbound Adapter
