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1、 Making Telephone Calls 电话约晤 Nov 30 2013 2 Etiquette on a phone 通话礼仪 Dialogues 对话 Keys in Making Calls 通话秘笈 Warming Up 热身 Glossary 词汇 Study Plan 学习计划 3 Etiquette on a phone 通话礼仪 Dialogues 对话 Keys in Making Calls 通话秘笈 Warming Up 热身 Glossary 词汇 Study Plan 学习计划 Making phone calls can be difficult Why Y
2、ou cannot see the person you re talking to so you cannot see his body language and read his face 与人通话可能会很难 为什么呢 因为你见不到与你对话的人 无法感 知他的肢体语言或 解读他的面部表情 I hope the lecture will help you speak on the phone with confidence in business and personal situations 希望本讲助您在商务及私人电话英语中 能满怀信心从容以对 4 Warming Up lHow wou
3、ld you make a phone call to your business partner 你如何致电生意伙伴 lWhat expressions would you use when you are on a phone 通话时你会使用哪些用语 lHow could you be polite on a phone 通话时如何做到礼貌待人 5 Warming Up 6 Etiquette On the Phone 电话礼仪 Dialogues 对话 Warming Up 热身 Keys in Making Calls 通话秘笈 Glossary 词汇 Study Plan 学习计划
4、7 KEY 1 How to start a phone call 通话开场白 KEY 2 How to respond when you are the one wanted 当你恰好是被呼叫者时 如何回应 KEY 3 How to respond when the person wanted is out 当被呼叫者不在场时 如何回应 KEY 4 How to make a call for your boss 当你的上司要求代其致电时 KEY 5 How to conclude a phone call 通话结束语 Keys in Making Phone Calls 通话秘笈 8 Ke
5、ys in Making Phone Calls 通话秘笈 KEY 1 How to start a phone call 通话开场白 KEY 2 How to respond when you are the one wanted 当你恰好是被呼叫者时 如何回应 KEY 3 How to respond when the person wanted is out 当被呼叫者不在场时 如何回应 KEY 4 How to make a call for your boss 当你的上司要求代其致电时 KEY 5 How to conclude a phone call 通话结束语 9 a CEI
6、may I help you 中国电器科学研究院 我能帮你忙吗 b Good morning afternoon evening CEI office 早上 下午 晚上好 这里是中国电器科学研究院办公 室 c CEI to whom am I speaking please 中国电器科学研究院 请问哪位 Receiver 自报家门 Introducing your company s name 询问来电者和被呼叫人 Asking who is calling and whom be called 10 a Hello This is Damon from Media Company 你好 我是
7、美的公司的Damon b This is Wu from Israel Can I speak to Mr Chow please 你好 我是来自以色列的吴先生 请找周先生听电话 好吗 c Hello This is Chow calling I d like to speak to Ms Lee please Is this Ms Lee 你好 这是小周打来的电话 我想和李小姐讲话 你是李小姐吗 d Would you please connect me with the marketing department on Extension 23321 请帮我接到内线电话是23321的市场部
8、好吗 Caller 表明呼叫者身份 Introduction of Caller 及被呼叫者的身份 Whom be called 11 a Let me confirm this You are Damon D A M O N from Media Company Is that correct 让我确认一下 你是来自美的的Damon 对吗 b Let me see if Jim is available I ll see if Jim is in 我查看Jim是否在 c One moment please Hold on please Just a minute please Please
9、hold 请一等 d I ll transfer you now Please hold and I ll put you through 我帮您转接 Receiver 确认呼叫者身份 Confirmation 及回复被呼叫者能否接听 Replying whether the one wanted is available Notes lextension 分机 内线 lTransfer 转接电话 lConfirm 确认 lAvailable 空闲的 可用的 12 13 Keys in Making Phone Calls 通话秘笈 KEY 1 How to start a phone cal
10、l 通话开场白 KEY 2 How to respond when you are the wanted one 当你恰好是被呼叫者时 如何回应 KEY 3 How to respond when the wanted one is out 当被呼叫者不在场时 如何回应 KEY 4 How to make a call for your boss 当你的上司要求代其致电时 KEY 5 How to conclude a phone call 通话结束语 14 Receiver 确认本身就是被呼叫者 Confirmation 及询问呼叫者身份 Asking a This is she Speak
11、ing please 我就是 请说吧 b CEI Marina speaking 我就是来自CEI的Marina 请讲 b May I ask who is calling please 请问是哪位打来电话 15 a This is Stephen from Gree There s something I d like to discuss with you 我是格力公司的Stephen 我有些事情想和你谈一谈 b This is Chow I d like to show you a sample of our newest product When can we meet 我是周先生 我
12、有个新产品的样本想拿给你看 不知 我们什么时候可 以见面 c If you have time I d like to meet with you this week How about Wednesday at 10 00A M in your office 假如你有空 我想这个星期和你见面 不如星期三早上十 点钟 在你的办公室好吗 Caller 向接听者表明自已的身份和致电事宜和相关理由 Introduction Clarifying reasons to be called 16 a Well let me check my schedule for tomorrow That woul
13、d be fine 让我再看看明天的日程安排表 嗯 没问题 b Tomorrow morning will be fine The time suits for me I think I will be available by then 明天早上没问题 那时间适合我 我想我那时一定有 空的 c I m afraid I have another appointment that day How about tomorrow morning instead 很抱歉 那天我另有约会 可否改在明天早上如何 d Pardon 您能再说一遍吗 Receiver 确认是否明白呼叫者的致电事宜 Confi
14、rmation 及回复确认相关要求 Replying Notes Sample 样品 Schedule 日程表 Appointment 约会 17 18 Keys in Making Phone Calls 通话秘笈 KEY 1 How to start a phone call 通话开场白 KEY 2 How to respond when you are the one wanted on the phone 当你恰好是被呼叫者时 如何回应 KEY 3 How to respond when the person wanted on the phone is out 当被呼叫者不在场时 如
15、何回应 KEY 4 How to make a call for your boss 当你的上司要求代其致电时 KEY 5 How to conclude a phone call 通话结束语 19 Receiver 解释被呼叫者不能接听电话的原因 Explaining why cannot answer the call a Mr Chow isn t at his desk right now and will be back shortly Who shall I say is calling please 周先生现在不在他的位子上 很快就会回来 请问 您是哪位 b He s busy
16、now He s not available now 他现在很忙 他现在不方便接听你的电话 c One moment please I m sorry Mr Chow is out of office Would you like to leave a message 请稍等 很抱歉 周先生刚走开 现不在办公室 你 需留言吗 20 a That s ok I ll wait I will call him back in 10 minutes I will call him later May I call him around 3 00 P M your time 没关系 我可以等的 十分钟后再打过来 我待会儿 再打给他 你方时间3点时间左右我再致电 好吗 b May I leave a message May I take a message Would you please ask him to call me back at 3 00 P M Would you please tell him I called 我能留个口信给他吗 可否转告他下午3点左右回我 电话 告知我打过电
