《（岗位职责）高级票务操作员岗位说明书》由会员分享，可在线阅读，更多相关《（岗位职责）高级票务操作员岗位说明书（2页珍藏版）》请在金锄头文库上搜索。
1、高级票务操作员职位描述文件职位识别信息职位名称Senior Operation Officer, Fulfillment所属部门Contact Center职位编号所在城市工作地点出差要求无偶尔经常常驻版本号V1.0生效日期工作网络关系直接上级职位Manager, Support & Fulfillment汇报职位直接下级职位Operation Officer & Driver人员管理权限薪酬无建议权 决定权直接下级人数9绩效无 建议权 决定权直接管辖团队9配备无 建议权 决定权业务指导职位对职位产生影响的外部机构受到职位影响的外部机构任职资格教育程度High School or above专
2、业方向Management in administration & logistics工作经验 3 years logistics operation in which 1 years should be in supervisory level 行业经验培训经历管理技能 Control Planning Delegation Coordination专业技能 Logistics management & operation preferably in PRC travel industry通用技能 Communication Leadership and people management
3、职位目的与职责职位目的（存在的理由，限制和目标）To supervise the day-to-day operation and logistics sections to support efficient operations of the contact center as well as various business lines of the company as a whole.职责范围(名称、定义、该职责所要达到的结果/目标)责任级别（全部/部分/协助）衡量标准(数量、质量)业务类Operational level To give recommendation in form
4、ulating fulfillment and logistics strategy and plan to support achieving revenue and customer satisfaction target. To supervise a team of Admin & Logistics Officers to provide internal admin supports and manage external delivery partners To investigate complaints relating to delivery issues and take
5、 timely & appropriate remedy actions. To plan and foresee potential business and admin operational risks to protect company interests.All Service levels with external delivery partners KPIs for self delivery team KPIs for internal admin support Internal customer satisfaction External customer satisfaction Staff attrition
