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1、供应商沟通流程培训资料 Supplier Communication Process,精益西格玛价值链 LeanSigma Value Chain,与供应商之间的信息沟通应以一定程度的结构化方式进行 Exchanging information with your supply chain should be done in some kind of structured manner 运作与业务信息均应共享 Both operational and business information should be shared 信息要及时 Information should be timely
2、 信息要准确 Information must be accurate 沟通流程对双方的成本要尽量低 Your process should attempt to minimize cost to both parties,供应商沟通流程 Supplier Communication Process,预测/销售计划 Forecasts / sales plans 技术资料 Technical data 出货/提前发货通知 Shipments / ASN 表现情况反馈 Performance feedback 交期、产能以及其他问题 Delivery, capacity, other issue
3、s,供应商沟通流程 Supplier Communication Process,运作信息 Operational Information,业务信息 Business Information,沟通频度 Frequency,财务信息 Financial Information 产品开发 Product Development 业务目标方针推进 Business objectives Policy Deployment 精益部署 Lean Deployment 市场预测 Market forecasts,运作沟通计划 Operational Communication Plan,确定要沟通的信息类
4、型 Identify types of information to be shared 确定各种/各组信息的沟通频度 Determine frequency for each type/group of information 3. 制定各种/各组信息的沟通渠道 Develop channel for each type/group of information 4. 与供应商协调如何取得他们的反馈，如何确认他们的信息 Coordinate with suppliers to solicit feedback / confirm 制定标准化工作 Develop standard work 定
5、义沟通的角色和责任 Define roles & responsibilities,更多培训资料请至,运作沟通计划 Operational Communication Plan,第1步：确定要共享的信息类型 Step 1: Segment types of information to be shared,运作沟通计划 Operational Communication Plan,第2步：确定信息发送和交换频度 Step 2: Determine frequency of delivery or exchange,运作沟通计划 Operational Communication Plan,第3
6、步：制定信息的沟通渠道和格式 Step 3: Determine channel and format,运作沟通计划 Operational Communication Plan,第4步：取得供应商的反馈/确认他们的信息 Step 4: Solicit feedback / confirm information with Supplier,客户 Customer,供应商 Supplier,供应商信息图 Supplier Information Map,与供应商确认信息图 Confirm Information Map with Supplier 与供应商确认联系人名单 定Establish
7、contact information with Supplier 确认沟通频度/渠道/格式 Verify frequency / channel / format,运作沟通计划 Operational Communication Plan,第5步：制定和发布标准化工作 Step 5: Define and publish standard work,客户 Customer,供应商 Supplier,制定客户和供应商的标准化工作 Develop standard work for both customer / supplier 定义 Define,运作沟通计划 Operational Com
8、munication Plan,第6步：定义沟通的角色和责任 Step 6: Define roles & responsibilities,客户 Customer,供应商 Supplier,定义各个人的角色和责任以及标准化工作 Define roles and responsibilities by person with standard work 确定公司接口 Determine organizational interfaces 工程部对工程部 Engineering to Engineering 制定如何处理意外和跨部门问题的指引 Establish guidelines for h
9、andling exceptions/cross functional,研讨会 Symposiums 面对大量听众 Address a large audience 分析公司业务整体目标和 阶段性目标 Share business goals & objectives 分享成功经验，促进持续改善 Share successes & promote CI 就一般原则问题进行沟通 Communicate general direction 不会经常举行 通常一年一次 Infrequent - annually,业务沟通计划 Business Communication Plan,协助与供应商合作伙
10、伴关系 Collaboration & Supplier Partnerships,成本、质量或交期改善的机会 Opportunities for cost, quality, or delivery improvement 价值工程 Value engineering 新产品开发 New product launches 实施物料续供流程 Implementing a replenishment process 创造双赢局面 Creating win-win deals 分摊成本 Cost sharing 间接的好处 (质量、交期、更少的交易管理) Indirect benefits (qu
11、ality, delivery, less transactional management) 无形而更自由的沟通 Intangible more free communication,竞争 我赢 - 你输 Competition I win - you lose,回避 不在乎 Avoidance Dont care,果断性 Assertiveness,合作性 Cooperativeness,合作 双赢 Collaboration I win - you win,迁就 你赢我输 Accommodation You win, I lose,妥协：有时我赢， 有时我输 Compromise Som
12、etimes I win, sometimes I lose,最大的赢家就是您的客家 The Big Winner, Your Customers,供应商的增值 Value Added by Supplier,高 High,低 Low,年度合约 Annual contract,短期产品供应 Short-term commodity,低Low,长期合作伙伴 Long-term partnership,长期合约 Long-term contract,高High,客户的 战略需求 Customers Strategic Need,业务沟通计划 Business Communication Plan,
13、发展合作伙伴关系 哪个供应商好？ Developing Partnerships Which Suppliers?,选择发展合作伙伴关系的供应商 Selecting suppliers for partnership development 合作伙伴的特性 Attributes of a partnership 信息交换 Information exchange 年度/半年一次的会议 Annual / Semi-Annual Meetings 研讨会 Symposiums 沟通原则 Rules of communication 协作 (新产品/降低成本的机会) Collaboration (n
14、ew products / savings opportunities),供应合作伙伴的沟通 Supply Partner Communications,半年或年度会议 Semi-Annual or Annual Meetings 一对一 深入讨论 One-on-one deep dive 详细的业务评审 Detailed business review 表现情况反馈和评审 Performance feedback and review 改善计划评估 Opportunities assessment 产能/增长计划 Capacity / Growth Plans,供应合作伙伴沟通计划 Supply Partner Communications Plan,资料中心,
