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1、 2005 Avaya Inc. All rights reserved. Communication that enables business Adela Buciu Consultant DNA SOLUTIONS 19 November 2008 2 2005 Avaya Inc. All rights reserved. Who we are? DNA Solution is a leading provider in mission critical business infrastructure serving over 300 customers in Romania Sinc
2、e 1998, when DNA Solution was founded, we continuously improved and extended our solution portfolio by adding new products and new professional services while maintaining our high level standards stated by our quality system according with international challenges 3 2005 Avaya Inc. All rights reserv
3、ed. What we do? In order to ensure the highest technological level solutions, DNA Solutions is Business Partner for important global leaders in technology such as Avaya, as well as Extreme, Teleopti, Tandberg, Verint, ASC And others 4 2005 Avaya Inc. All rights reserved. In addition to our range of
4、products, we offer a comprehensive selection of services. Consulting Sales Support Implementation Technical Support Maintenance Training 24 x 365 Help Desk Software integration, development, customization, setup 16xx Series Value priced 36xx Series Wireless Unified Communications - Mobility Solution
5、s Extension to Cellular, Softphones, Clients SW Integrated Management Suite Services Network Assessments SMB & Branch Solutions CM Solutions IP Phone Apps N/W Readiness Emprix Performance Assurance Software Support + Upgrades Proactive IP Support Remote Mgd Services for IPT IP Converged Services Med
6、ia Gateways 13 2005 Avaya Inc. All rights reserved. Avaya Distributed Office Features Key system plus PBX features Low cost, 1600 Series IP phones that support key features (LEDs) Applications Productivity applications included SIP Applications, Endpoints, Networking, Architecture Deployment and Sca
7、lability Easy to deploy and scale Branch continuity, not dependent on WAN health Management Centralized Management to lower TCO SIP SIP Enablement Services Distributed Office Distributed Office Distributed Office 14 2005 Avaya Inc. All rights reserved. Avaya Distributed Office Network Data Center SI
8、P Integrated Management IM, Presence, Dial Plans, Routing Feature engine Gateway Voice Mail + AA CTI SIP Proxy/Registrar up to 40 phones Optional Optional SIP Small BranchesMedium Branches Feature engine Gateway Voice Mail + AA CTI SIP Proxy/Registrar up to 120 phones 15 2005 Avaya Inc. All rights r
9、eserved. Avaya Key Strengths in IP Telephony Depth and breadth across the product line software, gateways, endpoints, applications, services Large, loyal installed base with strong migration program Market-leading scale, security and high availability Accelerating adherence to open standards, e.g. S
10、IP Compelling branch and mid market solutions Strong partnerships and ecosystem Strong global footprint 16 2005 Avaya Inc. All rights reserved. Avaya Reliability is Important Avaya Intelligent Communications are highly reliable Exceeds Five 9s of Reliability = 5 minutes a year. A broken phone is a b
11、ig deal to healthcare 17 2005 Avaya Inc. All rights reserved. Avaya Advantages Comprehensive, proven software, systems, services for the entire enterprise Simple migration to IP Telephony at customers path, pace and choice Superior investment protection, practical evolution to the future #1 Globally
12、 Worldwide availability 2005 Avaya Inc. All rights reserved. Introducing: Avaya Contact Center 19 2005 Avaya Inc. All rights reserved. Today: The Agent is Today: The Agent is at the Service of the at the Service of the CustomerCustomer Business Applications Data and Intelligence Business Processes,
13、Rules and Routing Engine Customer Voice Portal Web Self-Serve Interaction Center Interaction Center Finance, Logistics, Product Specialist Supplier Branch Office Resident Expert Regional Rep Product Specialist 20 2005 Avaya Inc. All rights reserved. Tomorow: The Tomorow: The Enterprise Ready to Ente
14、rprise Ready to ServeServe Business Applications Data and Intelligence Business Processes, Rules and Routing Engine Customer Voice Portal Web Self-Serve SIP and Communications Services Interaction Center Finance, Logistics, Product Specialist Supplier Branch Office Resident Expert Regional Rep Produ
15、ct Specialist 21 2005 Avaya Inc. All rights reserved. The Extended The Extended Contact CenterContact Center Connecting and Simplifying Customer ServiceConnecting and Simplifying Customer Service Multi-location IP Telephony CRM and Enterprise Applications Multivendor Web E-mail Voice and IP Telephon
16、y Multichannel Remote Agents 22 2005 Avaya Inc. All rights reserved. CONTACT CENTER CONTACT CENTER TOMORROWTOMORROW Future Contact Center Web-based SOA Open, Pervasive, IT Leverage Voice Portal Office Worker Remote Agents Branch Agents Functional Expert Reporting Multimedia Policy Routing Common ADE Common OAM&P Enterprise Data Contact
