《Standard Letters标准信函》由会员分享，可在线阅读，更多相关《Standard Letters标准信函（2页珍藏版）》请在金锄头文库上搜索。
1、Method 培训方式Training Steps培训步骤Time时间SHERATON SHENYANG LIDO HOTEL沈阳丽都喜来登饭店TRAINING ACTIVITY OUTLINE培训活动纲要Task: Standard Letters任务： 标准信函 Code序号： OH-SM-RM-A004Objectives： At the end of this session, each trainee will be able to ensure the Standard of correspondence with clients and the general public is
2、 Of quality and uniformity. 目的： 课程结束后，每个学员将能够确保同客人和对外公共关系通信标准 的质量和一致性。Standard： See attachment标准： (附后)Resources： LCD / Standard Letters Example, Flipchart, Whiteboard.培训器材： LCD / 标准信函的样本，翻转展示板，白板Method培训方式Training Steps培训步骤Time时间Ice break打破僵局Introduction介绍Prepared on Flipchart翻转展示板准备ContentAnd expla
3、nation解释内容LCDExercise练习Summary总结Program: let trainees write a letter to other person, use different style or different format, just use self-feeling to write.题目：让学员每人写一封信，用不同的风格和格式，(用 个人的感受去写)After program, ask one question: 节目结束后，提问学员Why our letter have lots of style, can we use it on our business?
4、为什么我们会有那么多的不同的风格，是否可以用在商务工作上？Show session objective:展示课程主题WIFM: use standard letter can help you present yourself more professional, get more information and business.通过学习我们将帮助你更专业，获得更多的商务信息All standard & procedures be written in the flipchart and showing to trainees. ( Flip chart 1)将所有的标准和程序写在翻转展示板
5、上，然后向学员展示。Explain how to prepare and use standard letters解释如何准备和使用标准信函？Ask trainees: 提问：What is standard letters? 什么是标准信函？All kind of standard letters will be written on the white board and showing to trainees. (White board 1)将所有的标准信函写在白板上，然后选择。 Corporate Accounts 商务客户 Wholesalers / Tour Operators 旅
6、行社代理商 Tour One - Time 一次性团队 CI &M 会议和展览 Catering and banquets 宴会 Airline Crew Accommodation / Layovers . Stopovers航空公司机组人员 / 临时滞留 Sheraton residence Long-Stay 长住客 Press Releases 出版商 Media / Press 媒体广告 Suppliers供应商 Etc等 Review key points and Test.回顾要点和测验3 minutes10 minutes25 minutes10 minutes10 minutesTotal 58 minutesPrinted Date: 12/17/2019Page 2 of 2
