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1、宾馆管理（Hotel Management）First, pay attention to fire prevention, anti-theft, such as abnormal situation or smell, must immediately find, deal with, and timely reporting to the relevant departments, and effectively eliminate hidden dangers.Two, carefully check the various regions, to eliminate unsafe h
2、idden dangers, to ensure the hotel and guests life and property safety.Three. The staff shall protect the hotel property, guests life, property and personal safety throughout the period of duty, and do not open the door for anyone who does not know, unless they are notified and confirmed by the fron
3、t office.Four, the room clean and sanitary, when guests enter, should politely check the guest key card and room number is consistent, prevent others from entering the room.Five, guests forget to bring key, and you do not know, should contact the front desk, to confirm the identity of the front desk
4、, notify the door before opening.Six, found a suspicious stranger wandering in the corridor near or in the room or rooms, the room is abnormal, animal or contraband in the room, the guest mood changes, sick or specific actions are required to immediately report to the leadership.Seven, clean the tra
5、sh in the trash, pay attention to the barrel of special items, whether guests inadvertently dropped or misplaced things.Eight, when the door to pull the door closed, not just pull the door closed, avoid gashang hand, to check whether the door has been locked.Nine, the key to be careful, do not leave
6、 the body key, not just out of place. Safety is handed over to the successor before work. The key must not be taken away from the hotel. The broken key should be returned as a whole.Ten. Clearly and clearly understand the location and use of fire protection equipment on the floor.Hotel accommodation
7、 registration systemIn order to strengthen the administration of public security within the hotel, ensure the safety of the lives and property of the hotel and its residents, and strictly enforce the relevant provisions of the measures and rules for the administration of public security, the followi
8、ng system shall be established for the registration of hotel passengers lodgingA member of the household registration, to livestock tourism security administration rules strictly fulfill the provisions of article eleventh requirements, according to the twelve job duties, strict registration passenge
9、r check-in, law-abiding, no illegal business.Two, the instrument is correct, speak kindly, and warmly receive visitors, detailing the hotel situation and passengers accommodation instructions, as well as hotel management system.Three, do a good job of passenger luggage, valuables, cash on behalf of
10、the hotel custody mobilization.Four, strict passenger accommodation system1) domestic passenger check-in, adhere to the statutory valid documents, detailed registration.2) do inspections work, eliminate undocumented and false documents into the hotel, illegal and criminal activities.3) shall not exc
11、eed the scope of reception, Hong Kong, Macao, Taiwan, foreigners stay.4) strict implementation of double rooms, private rooms, two people from different units of work, passengers, registered permanent residence personnel shall not arrange two people compartment.5) adult men and women require private
12、 accommodation, must have my marriage certificate, both men and women are above the age of 45, the same residence registration can be registered.6) the safekeeping of registration passenger accommodation, check-out registration form, two copies with one complete, binding 1, January bound for safekee
13、ping.Five, do a good job wanted criminals arrested in my hotel.Six, good handover class system, do three handover, handover security management, handover room collection, transfer of passenger property custody, to do everything recorded, hand over, signed.Seven, adhere to the position of compliance
14、with the system, study business, and constantly improve the level of politics and business.Holiday Inn duty systemIn order to implement the work of the hotel, so that the layers have one tube, post people, prevent the occurrence of all safety accidents, a system is as follows:First, the implementati
15、on of the duty system, the manager insisted eight hours rotation duty, twenty-four hours, there is a person responsible.Two, the manager on duty, inspection and supervision personnel work responsibility, adhere to Zhagang, everything has the records, according to the post responsibility work, reward
16、.Three, adhere to the ward round system, understand the guest situation, grasp the key points,Pay attention to doubtful points, shift regular rounds.1) rounds time and the number of occupants.2) check room safety facilities.3) to investigate whether criminal activities are illegal or not.4) find out the hidden trouble of fire source, find out the problem a
