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1、Internal Use Only POS of Our Leadership We have a World Class leadership team, they are committed and have the right skills to lead from the front with clear communication, motivation and coaching their team to achieve its business objectives. 培训需求分析和有效学习发展方案的甄别 -做好业务部门的学习发展顾问 Internal Use Only POS
2、of Our Leadership We have a World Class leadership team, they are committed and have the right skills to lead from the front with clear communication, motivation and coaching their team to achieve its business objectives. Klein Grid的客户需求 重要性评价 重要性发现 非常重要 不重要 关联弱 关联强 期待的 - 必须满足 - 不满足会失望 - 满足也不会太高 兴 高
3、影响力的 - 如果满足，非常 满意 - 如果不满足，不 满意 低影响力的 - 不论是否满足， 对满意度不会有太 大影响 隐性的 - 获得竞争优势的机 会. - 比客户认可的需求 更重要 Internal Use Only POS of Our Leadership We have a World Class leadership team, they are committed and have the right skills to lead from the front with clear communication, motivation and coaching their team
4、 to achieve its business objectives. 学习发展内部顾问主要的环节有哪些? 定位-提供简单而实用的学习发展方案以实现个人和组织发 展,从而帮助公司实现可持续增长 诊断 &分析 培训需求访谈、培训需求分析方案 制定有效的学习发展方案 识别培训的有效性, 如何确保发展效果 Internal Use Only POS of Our Leadership We have a World Class leadership team, they are committed and have the right skills to lead from the front w
5、ith clear communication, motivation and coaching their team to achieve its business objectives. 学习发展内部顾问主要的环节有哪些? 诊断 &分析 培训需求访谈、培训需求分析方案 制定有效的学习发展方案 识别培训的有效性, 如何确保发展效果 Internal Use Only POS of Our Leadership We have a World Class leadership team, they are committed and have the right skills to lead
6、from the front with clear communication, motivation and coaching their team to achieve its business objectives. 需求访谈前思考的问题 什么是培训需求分析？ -分析发现“理想状态”和“现实状态”之间的差距，获取培训需求信息的过程。 方法:访谈法、工作分析法、问卷法、观察法、调查法和专项测评法等 访谈法-一种通过与被访谈者面对面交流的方式 Internal Use Only POS of Our Leadership We have a World Class leadership te
7、am, they are committed and have the right skills to lead from the front with clear communication, motivation and coaching their team to achieve its business objectives. 需求访谈前思考的问题-你的内部客户是谁? 经理 L&D人员 员工 L&D活动对业务的帮助在哪里？ 如何分配有限的资源？ 如何保证发展的效果？ 为什么我要学? 有哪些L&D资源能够帮到我？ L&D活动对我的帮助在哪里？ 我在实践中碰到困难时怎么办? 需求访谈从谁开
8、始？ 发起人 学习者 Internal Use Only POS of Our Leadership We have a World Class leadership team, they are committed and have the right skills to lead from the front with clear communication, motivation and coaching their team to achieve its business objectives. 需求访谈前思考的问题 -响应客户的“要求”还是先分析客户的“需求”? 培训部小王在和采购部
9、新任经理方某的访谈中 了解到，采购部工程师陈某的绩效明显不够好 ，他要求将陈某送去参加相关业务知识的培训 ，以了解业务知识新的变化趋势。 案例1 培训部小王找到了该部门的HRBP，通过沟通了 解到陈某是公司老员工，这几年的绩效都很好 ，自认为无论从能力还是资历来看，自己都应 该接任采购部经理的职位，但公司没有给他晋 升的机会，所以导致陈某绩效不好的原因是晋 升问题。 需求 要求 Internal Use Only POS of Our Leadership We have a World Class leadership team, they are committed and have th
10、e right skills to lead from the front with clear communication, motivation and coaching their team to achieve its business objectives. 需求访谈前思考的问题-为什么需要培训需求访谈? 培训需求访谈的好处在哪里？ -抓大放小，找出最重要的组织整体的发展需求（IDP更适合个性化需求的发展 ） -结合其他方法，可以找到导致差距的根本原因 -找到“需求”(Needs)而不是“要求”(Wants) 培训需求访谈的缺点在哪里？ -主观性强/对访谈人员的能力要求较高 Inte
11、rnal Use Only POS of Our Leadership We have a World Class leadership team, they are committed and have the right skills to lead from the front with clear communication, motivation and coaching their team to achieve its business objectives. 需求访谈开始前. 什么会对你有帮助? 你的 “信誉”来自哪些方面? 权威 - 我的组织角色扮演地如何？ 能力- 自己领域
12、的专业度 风格 - 和你交谈/倾听的匹配度如何？ 特点 - 会议后自己留给业务部门的印象 Internal Use Only POS of Our Leadership We have a World Class leadership team, they are committed and have the right skills to lead from the front with clear communication, motivation and coaching their team to achieve its business objectives. 10 需求访谈开始前.
13、 业务经理对合作关系的看法? 双方应密切合作 典型想法/说法：只有双方配合好才能实现人员/组织能力的发展 合作关系 学习发展人员和业务人员是相互依赖的关系 共同做决定 充分的双向沟通和讨论 双方协商并共同决定 双方各自承担相应的执行责任 学习发展人员的责任：解决问题并合作到问题解决为止 挑战：业务经理需要快速有效的方案，否则会觉得对方在拖后腿 需求访谈：业务经理可以提供有效的信息，但需要快速有效的方案 Internal Use Only POS of Our Leadership We have a World Class leadership team, they are committed
14、 and have the right skills to lead from the front with clear communication, motivation and coaching their team to achieve its business objectives. 11 需求访谈开始前. 业务经理对合作关系的看法? 你是专家你负责 典型想法/说法：培训是L&D人员的事情 合作关系 业务经理扮演被动的角色 决定或方案由学习发展人员给出 有限的合作和有限的双向沟通 学习发展人员自己找需要的信息 学习发展人员自己规划和执行 业务经理的角色: 评估和判断 挑战：业务经理的关
15、注和投入不够 需求访谈：从业务经理得到的信息有限 Internal Use Only POS of Our Leadership We have a World Class leadership team, they are committed and have the right skills to lead from the front with clear communication, motivation and coaching their team to achieve its business objectives. 12 需求访谈开始前. 业务经理对合作关系的看法? 多个帮手而
16、已 典型想法/说法：有你的支持更好，没有也无所谓。 合作关系 学习发展人员处于被动支持的角色 业务经理做每个决定，甚至是一些细节 业务经理选择学习发展的方法,而且一般只是培训 合作是有限的 有限的双向沟通，更多的单向沟通 业务经理紧密控制 学习发展人员的责任: 只有用到特别知识时（特别是上课）才需要学习发展人员 挑战：学习发展人员的发挥空间取决于业务经理的理解 需求访谈：业务经理说的是“想要的”，而不是“需要的” Internal Use Only POS of Our Leadership We have a World Class leadership team, they are committed and have the right skills to lead from the front with clear communication, motivation and coaching
