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1、企业冲突管理,步步惊企业培训心!（Enterprise conflict management, step by step, enterprise training!）Preface：With the TV series startling step by step hit, many TV fans are immersed in another round of cross plot. In the opinion of experts, conflict management within the enterprise, is also a startling step by step!
2、 We can borrow from George before Comrade Jiang Zemins visit to the United states. Bush Presidential Library auditorium speech in a word meaning and insightful summary of conflict management strategy: two thousand years ago, Confucius proposed harmony but not Sameness thought, harmonious symbiosis,
3、different to complement each other. For enterprises, moderate conflict can make enterprises full of vitality. Disputes, disagreements, and different perspectives in strategy making and marketing often add vitality to the business, change, foster innovation, and help form a team of solidarity.With th
4、e overall development of society and the enterprise survival environment gradually improved, many enterprise scale increases gradually, in order to pursue the maximization of enterprise value and maximize the abilities of all employees, cooperation and communication within and outside the enterprise
5、 gradually increased, but some enterprises in the development at the same time, they found all kinds of conflicts within and outside the enterprise more again, such as leaders and middle-level managers, the conflict between middle managers and middle managers, the conflict between middle managers an
6、d employees, the conflict between the departments and staff conflicts between departments, the conflict between the internal and external enterprise, Sino Western cultural conflict, the conflict is a troubled many the leader of the problem, many enterprises consider:How to manage conflict?How to est
7、ablish internal and external communication mechanism?How to make the conflict do not affect the efficiency and normal operation of the enterprise?How to use effective communication to deal with conflicts inside and outside an enterprise?There is a Zen story about a person who finds a disturbing bump
8、 on the carpet. She tries to comb the lines of the carpet, but the bumps appear again after they have been combed. In a great depression, she lifted the carpet up and, surprisingly, the carpet slid out of an angry snake. Reading the story in the context of the organization, we can see that it contai
9、ns a metaphor: when dealing with disturbing factors (such as conflict), we just deal with the image. Although we try to eliminate or cover up the problem, the snake hidden under the carpet (the main cause of the conflict) still inevitably continues to create hazards. Unless we pull out the snake and
10、 deal with it, it will frustrate our efforts to improve the efficiency of the organization!Like the carpet and raised the struggle of women, too many management scholars in the workplace with a mechanical view of life, they pay more attention to the surface (raised carpet) instead of deep structure.
11、 Similarly, the collective unconscious of business practitioners and scholars often boils down to a myth: the only important question is what we see and know. The author believes that sometimes this is not the case with conflicts in organizations.Recently, Mr. Tan organized several enterprise team t
12、raining,After the training, the students asked one question, how to resolve team conflict? To facilitate student review of conflict management courses, I summarize a small section of lecture notes on techniques for solving team conflict management! In China habitual thinking, people tend to conflict
13、 with each other, the internal split arguments, each one sticks to his own viewpoint together, even conflict as enterprise management failure or signs of imminent collapse. So the managers try to eliminate conflicts, emphasis on harmony, advocated a middle course, stability, harmony. Especially in a
14、 seemingly united leadership, the team must have at least one to two dare to express different views, see the harmony is not the real unity.Generally speaking, the conflict between team members, the conflict between the team and the team often will have a huge impact on the development of enterprise
15、s, many enterprises are due to solve this conflict leads to disadvantage, fight the enemy separately, the last part company each going his own way. So, is team conflict necessarily harmful? Dialectically, surely not, then, first of all, we should find out where the advantages of the conflict lie.Exp
16、erts also said that in the middle of the team, team members due to differences between experience and personality, inevitably lead to divergence of interests or viewpoints, such differences may lead to conflict. Differences lead to differences, and differences lead to conflicts. Generally speaking, the development of conflict should go through five stages. They are the latent stage, the cognitive stage, the sensory stage, th
