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1、IS/IT Transformation Program,General approach to Balanced ScoreCard implementation (reviewed version 04/04/03),In a 2-day seminar with IS / IT and Quality managers (SGI and zone): Refine and validate objectives to assess Validate KPIs (must have / nice to have) Select pilot zone,2,3,Formal presentat
2、ion of pilot results to TPO Roll-out strategy to other countries / zones 2nd wave of KPIs,Meetings with sponsor,May,June,July,August,September,October,April,Assessment,Approach definition,Analyze IS-IT strategy Set objectives,2,Balanced ScoreCard tool definition & selection,Prepare pilot implementat
3、ion,Pilot roll-out,3,Change management Communication,Other countries roll-out,Stage 1,Stage 2,Stage 3,KPIs review and stage 4 preparation,Creation of a committee (including CIO) to analyze periodically BSC results,1st version of KPIs Must / nice to have,1,In a 2-day seminar with IS / IT and Quality
4、managers (SGI and zone): Train about what is BSC and its main benefits Present goals and approach of Michelin BSC project Challenge first list of indicators,1,Implement appropriate measurement tools worldwide,November,Stage 4,Current State,IS/IT Transformation Program,General approach to Balanced Sc
5、oreCard implementation (original version),In a 2-day seminar with IS / IT and Quality managers (SGI and zone): Refine and validate objectives to assess Validate KPIs (must have / nice to have) Select pilot zone,2,3,Formal presentation of pilot results to TPO Roll-out strategy to other countries / zo
6、nes 2nd wave of KPIs,Meetings with sponsor,May,June,July,August,September,October,April,Current State Assessment,Sponsor Adhesion,Analyze strategy Set objectives,2,Tool definition,Prepare pilot implementation,Pilot roll-out,3,Change management Communication,Other countries roll-out,Stage 1,Stage 2,S
7、tage 3,KPIs review and stage 4 preparation,Creation of a committee (including CIO) to analyze periodically BSC results,1st version of KPIs Must / nice to have,1,In a 2-day seminar with IS / IT and Quality managers (SGI and zone): Train about what is BSC and its main benefits Present goals and approa
8、ch of Michelin BSC project Current State Assessment of reporting practices and tools,1,Implement appropriate measurement tools worldwide,November,Stage 4,IS/IT Transformation Program,Stage 1: Defining the objectives to assess and selecting appropriate indicators,2,1st meeting (internal kick off): va
9、lidation of the approach and expected results, preparation of training & CSA seminar,Sponsor adhesion,Look for active support from CIO to BSC approach Define high level expected results,Current State Assessment,What are the figures already available (nature, periodicity, reliability) ? What is the o
10、rganization supporting data collection ?,Analyze strategy,From Corporate and IS/IT strategies, define the objectives to assess for each BSC topic (Finance, Business customers, Operational efficiency, Evolution capability),1st version of KPIs,Propose list of KPIs to be selected during seminar Split b
11、etween “Must have” (included in the 1st version) and “nice to have”,2nd meeting: seminar contents and expected output validation,In a 2-day seminar with IT and Quality managers (SGI and zone): Refine and validate objectives to assess Validate KPIs (must have / nice to have) Select Pilot country,Form
12、al meeting at the end of W1,Analyze from corporate data and key managers interviews,Derived from strategic goals In line with external benchmark and best practices,Interviews of IS/IT controlling key people Interviews of IS/IT managers,May,April,Current State Assessment,Sponsor Adhesion,Analyze stra
13、tegy Set objectives,2,Stage 1,1st version of KPIs Must / nice to have,1,In a 2-day seminar with IS / IT and Quality managers (SGI and zone): Train about what is BSC and its main benefits Present goals and approach of Michelin BSC project Current State Assessment of reporting practices and tools,1,Ch
14、ange management Communication,IS/IT Transformation Program,Stage 2: Preparing implementation in a pilot zone,1st meeting: validation of first KPIs and calculation process,Tool kit definition,Redact training guide to BSC implementation Prepare templates for KPIs calculation and reporting Identify cau
15、se / effect, set the actual balance between indicators,Prepare pilot implementation,Set a precise definition of required information Define first indicators calculation process and refreshment periodicity Create unit scorecards to collect basic data (pyramid),Design Excel spreadsheet with build-in f
16、ormulas Create user friendly restitution template (web enabled BSC),External case studies Process design from current reporting methods,June,Stage 2,Change management Communication,Tool definition,Prepare pilot implementation,IS/IT Transformation Program,Stage 3: Implementing the BSC in a pilot zone with limited number of KPIs,3,Formal presentation of pilot results to CIO Roll-out
