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1、企业劳动关系评价指标体系设计的研究 湖南大学 硕士学位论文 企业劳动关系评价指标体系设计研究 姓名：聂菁苗 申请学位级别：硕士 专业：企业管理 指导教师：袁凌 20070420 硕士学位论文 摘 要 企业劳动关系状态评价是一项复杂的系统工程，它不仅需要考虑构成企业 劳动关系的各内部要素，还要考虑到经济、政治、社会等外部环境的影响，我 国当前劳动关系问题比较突出，受到各方的高度关注，许多地方开展了“劳动 关系和谐企业”的评选活动，这对促进劳动关系进步无疑具有积极作用，但一 个现实问题是，由于我国对劳动关系研究一直不够深入，特别是对于市场经济 转轨后劳动关系的发展研究不够，这导致在评价活动中，没有
2、一套合理、统一 的评价标准。因此，构建一套科学、准确、反映时代特征的劳动关系评价指标 体系既是对劳动关系研究的深入，也是现时之需。 首先，对已有相关研究进行了综述，随着经济全球化、知识化的发展，劳 动关系形式和内容在近二十年里发生了巨大变化，本文也着重总结学者们关于 世界劳动关系变化的研究成果，这对于研究当前国内经济转型时期的劳动关系 具有极大的借鉴意义。 其次，详细地阐述了构建劳动关系评价指标的理论基础，深入地研究了劳 动关系的内外因素、影响机理及现阶段国内劳动关系的特点和发展趋势。通过 前面的理论准备，本文进行了指标体系的构建，包括确定设计的原则和流程、 构建评价概念模型、筛选指标和确定权
3、重等过程，在指标筛选与确定权重过程 中，本文综合运用了德尔菲法、层次分析法等研究方法。 最后，以广东省东莞市不同性质、不同行业、不同规模的十家企业为样本 对本研究构建的劳动企业劳动关系评价指标体系进行了实证，本文通过问卷调 查和资料查询得到企业劳动关系方面的资料，然后将得到的数据进行整理并转 换成评价矩阵，结合本研究构建的指标体系，运用 Matlab 6.5 软件快速准确地 得出了评价结果，通过对比、分析，该结果较好地反映了被评价企业的劳动关 系现状，从而验证了本指标体系的科学性、合理性和可操作性。实证中采用的 方法是模糊综合评价法。 关键词：劳动关系；评价指标体系；层次分析法；模糊综合评价法
4、 II 企业劳动关系评价指标体系设计研究 Abstract Enterprise labor relations evaluation is an intricately comprehensive engineering, it needs not only consideration of interior factors, but also thinking over those exterior factors, such as economy, politics, social culture and so on. Currently, there are a lot of prob
5、lems existing in our countrys labor relations. Now, everybody pays much more attenti on to it, and the activity to choose “harmonious labor relations enterprises” was carried out in many places. No doubt, these activities can improve our countrys labor relations. But there is a practical problem in
6、it, at present, we are lack of a rational uniform criterion to estimate index system. Because our research on labor relations is not enough, especially the labor relations in transformation. So, building a perfect evaluation index system can not only promote the research on labor relations, but also
7、 meet the current need. Go by the aim of study, the article started with the literature review, with the world economy walks up to globalization and informationization, labor relations have had a sweeping change in the latest twenty years, especially this paper also summarized the study results on t
8、his field, because it is helpful for our research on domestic labor relations. And then, the article expatiated the theory of labor relations and estimate index, analyzed the interior and exterior factors, the effect mechanism, characteristics and the development trend of domestic labor relations. B
9、ased on these preparations, this article begins to build index system. The process includes the design principle and process, the conception model, index filtration, weightiness and so on. In the last two steps, we adopt some complex methods, such as Delphi and AHP. At last, the test implemented an
10、empirical study in th e evaluation index system. The data for empirical study choosing from ten enterprises which belong to different kinds, different industries and different sizes, all these enterprises come from DongGuan, a city of Guangdong province. First, we obtained the data of them by questi
11、onnaire investigation and other ways, and then we analyzed these data and switched them into evaluation matrix. Combining with the evaluation index system, we computed the evaluation results rapidly and accurately by Matlab 6.5. The result accurately showed the facts of these enterprises. So, we believe that the evaluation index system is right, rational and capable. The method in the empirical study is fuzzy comprehensive evaluation. III 硕士学位论文 Key words: Labor relations; Evaluation index system; AHP; Fuzzy comprehensive evaluation IV 企业劳动关系评价指标体系设计研究
