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1、HARBIN NORMAL UNIVERSITY 哈尔滨师范大学Bachelor of ManagementAssignment Cover管理学士学位课程作业封面MODULE CODE AND NAME科目代码及名称 Module Code 科目代码： B12 Module Name科目名称： 人力资源管理 Lecturer 讲师： 王瑞 Section Code专业班级： 市场营销09班 Student ID 学生证号码： 8 Student Name学生姓名： 张润楠 Announcement: I declare that this assignment is ENTIRELY my
2、independent work except where referenced. I have marked any Reference sources and am aware of programme regulations concerning plagiarism and referencing.声明：除了标明出处的引用资料之外，此作业是我独立调查完成的。文内所有引用的资料已经详细标明出处，并且我了解课程中有关抄袭及引用方面的规定。Signature 签名： Lecturer Comments 讲师评语Score 分数：Receive Date Year/Month/Day 收到日期
3、： Table of ContentsAbstract 11. Introduction: Questions in Loews Hotel12. Management Ability Improvement (Methods )23. Performance Management Improvement34. The Methods of Performance Evaluation44.1. Trait Method44.2. Behavior Methods44.3. Result-oriented Methods55. 360-degree Performance Appraisal
4、(Result)66. Practice 360-degree Performance Appraisal in Loews (Discussion)67. Conclusion8Reference9中部石漠化综合防治水土保持区，要加强林草植被的保护与恢复，加强山洪地质灾害防治，加强石漠化综合治理，遏制石漠化蔓延，增强区域水土保持能力；东部生物多样性保护水土保持区，要加强自然保护区建设和流域水土流失区综合治理，切实保护生物多样性和特有自然景观，增强森林生态系统功能。The Performance Management of Loews HotelAbstract Loews Hotel has
5、 some problems in performance management. Its staffs cant have a great performance when they are working. So the article will provide some good advice and help the CEO to solve the problems in his job. To begin with the questions Tisch have in managing the company and how to improve his managerial a
6、bility. Then I will tell Jonathan Tisch and other Loews hotel managers experience that how to affect the companys performance management. It can be divided into four parts-Object design, the Directing of process, Assessment feedback, Motivation and improvement. In addition, I will describe several k
7、inds of performance evaluation which suit the hotel industry. And I will explain both good and bad aspects of each possible choice. And comparing these methods which are actually used in real hotels. The performance evaluation is trite-oriented approach, action-oriented approach and result-oriented
8、approach. Finally I will analyze the things I have mentioned on the front of this article and find the best fit method of measuring performance. The method is 360 degree assessment method. So we can know the performance management of hotel comprehensively. And we can also find know the performance m
9、anagement of hotel comprehensively. And we can , also find and solve the problems in hotel. According to these methods of performance management, we can make the hotel more live fully.Key words: Performance management Evaluation Methods1. Introduction: Questions in Loews Hotel Mr. Tisch is the chair
10、man and CEO of Loews hotel. However he is not the best CEO of the hotel. When he manages the hotel, there are several questions have to be solved. The first question is that the CEO doesnt bring forward to make a work description or standard occupational responsibility. So the staffs dont have a sta
11、ndard when they are working. They dont know what they should do additional. An excellent employee often finishes every task on time. They always do more works than general employees. But they have the same salary. So it is easy to make the team creating contradictions. If they status sustains for a
12、long time, the profit of the hotel may decrease. So it is necessary to make a workable description or standardizing occupational responsibility. If Mr. Tisch can do this, the work efficiency of employees might be promoted. The second question is an important question. The Loews hotel doesnt set empl
13、oyees performances assess criteria and direct to implement. Performance is assessed criteria are an important part of Human Resource Management. You can know the conduction of employees when they are working. Only by establishing and perfecting scientific performance appraisal system and carrying ou
14、t the staff incentive policies through can attract and retain talents, making good use of talents. And the excellent employees often provide manta good things to a company. A favorable performance assessment might urge employees working hard. Then guests maybe come to the Loews hotel many times rath
15、er than other hotels. The third question is that Mr. Tisch and other managers dont learn to care for their employees. Maybe managers will spend much more time in staying with their employees than their family. If you are always appearing with the manager image in front of the employees, they might be fed up with this. They work under pressure for a long time. It must do something wrong in their job. Then the guest
